Get up to speed on the latest broadband news across Australia. Learn more about broadband-related issues around ADSL, ADSL2+, Cable, VoIP, Mobile Broadband and Wireless Broadband.
A few years ago, the only way to get a mobile phone or internet plan was to sign up for 24 months (in some cases, 36 months!) to a company, and have your connection fees and equipment fees (modems or mobile phones) subsidized through the length of th...
read more...07/03/2012 07:50 PM
Installing an internet connection when you're in the middle of moving house can be a harrowing experience. Research has shown that moving house is one of the most stressful "life events", along with divorce and bereavement. There are so many things t...
read more...06/03/2012 11:32 AM
Full disclosure – I’ve worked in the telecoms industry for over 10 years, including stints in sales, customer service and technical support. I’ve worked for BigPond, Optus, Vodafone and 3. The call centre industry has its own rhythm...
read more...29/02/2012 07:51 PM
Complaints to the ombudsman about Internet Service Providers (ISPs) have fallen dramatically over the last year, according to the latest figures.The Telecommunications Industry Ombudsman (TIO), which is the last resort for customers who cannot resolv...
read more...29/02/2012 02:15 PM
The National Broadband Network is probably always going to be a political hot-button issue, at least until the full transition has completed (which may be 10 years or more away). Right now, in these early stages of actually signing customers on to th...
read more...28/02/2012 06:10 PM
An old email phishing scam has been doing the rounds again.
The email, which professes to be from Telstra BigPond, warns customers that their service may be suspended if they fail to update their billing information. It suggests that the customer ...
read more...28/02/2012 01:41 PM
Telstra, Australia's largest telecommunications provider, has made major moves recently as wholesale services for internet access moves from their own copper network and towards the Government's new fibre optic National Broadband Network (NBN). After...
read more...27/02/2012 03:44 PM
Following last week's submission of Telstra's plan for structural separation, the telco have finally signed a contract with the NBN Co.
The contract will allow them to offer broadband and telephone plans on the government's National Broadband Networ...
read more...27/02/2012 11:00 AM
Telstra has submitted to the ACCC what many are predicting will be their final proposal for the separation of their wholesale and retail operations. Should the ACCC accept, Australians could see fibre rolling out rapidly to replace both the Copper Ac...
read more...24/02/2012 02:05 PM
Millions of Australians were affected yesterday during a major outage of the Telstra network.From around 1.50 PM in the afternoon Telstra, iiNet, and Dodo customers could not access the internet. A Telstra spokesperson said most customers w...
read more...24/02/2012 11:00 AM
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