You’ve used Optus as your broadband provider, or for your home phone, but for whatever reasons have decided to move on to a different provider’s internet service. The only problem is just about everyone you talk to says because you’re with Optus they can’t transfer you over to their broadband plans. Why is this? What can you do?
Optus infrastructure:
The issue with being an Optus customer is that most of the time Optus use their own unique telephone infrastructure. Nearly 100% of ADSL broadband providers in Australia run their service off of the Telstra infrastructure, so if you’re on an Optus line, you’ll have to disconnect your service, or port over your number to Telstra before you can go with any of these other services.
Sometimes Optus rent Telstra phone lines:
In some instances Optus rent Telstra infrastructure to provide internet and telephone connections to Optus customers when their own network doesn’t reach a specific location. In this scenario you are lucky because your phone number will still be on the Telstra Flexstream database, and thus you’ll be able to transfer to a huge number of Australian broadband companies. To find out if your Optus connection is on a rented Telstra line, call Telstra Home Phone Connections on 1-800-331-286.
Port your Optus phone number over to Telstra:
If you are on Optus, but want to try and save some money by not having to disconnect and then reconnect with Telstra, you do have the option of porting you phone number over to Telstra. If possible at your address, you may not have to pay much money, or go through too many hassles. Call the same number as above to see if this is a viable option for you.
Sign-up for an ADSL 2+ Bundle plan with a different provider:
For people who would rather not deal with Telstra, you do have the option of disconnecting your Optus landline, and then signing up with a new home phone and ADSL internet bundle provider right from scratch. Companies like TPG, Netspace, iPrimus, iiNet, Dodo and Westnet can all set up your new landline service for you, but you should be aware they will incorporate the costs Telstra would have charged you in their set-up fee (as they are going through Telstra’s set-up process for you).
Change the phone over and keep it with Telstra, but use a new internet provider:
After changing over to a Telstra phone line you have the option of moving on to a different provider’s bundle package, or of keeping the phone with Telstra. However, using a new provider’s stand-alone ADSL broadband service in conjunction with the Telstra home phone service is also an option. Some internet providers like Exetel can’t set up your home phone from scratch, but once you’re on a Telstra line they can provide you with stand-alone broadband.
Once on a Telstra line, you also have the option to change over to a new ADSL phone and internet bundle provider, but if you leave Telstra’s new phone connection within 3 months of signing up, you will incur a $100 disconnection fee.