Why can’t I get an ADSL2+ broadband internet connection?

ADSL2+ offers consumers in some areas of Australia a super-fast broadband internet connection with speeds up to 24,000kbps. However, ADSL2+ is not available to all households and there are several reasons why you may only be able to get ADSL speeds at your address.

ADSL2+ hasn’t been upgraded in your area

In order to provide and ADSL2+ service, an internet provider must install its own infrastructure at your telephone exchange (an ADSL2+ enable DSLAM.) Due to cost limitations not all exchanges have been upgraded yet.

Cost limitations area especially true of regional areas, where smaller populations may mean it is unviable for a broadband internet provider to spend a significant amount of money installing their infrastructure when there may be limited demand for high speed broadband internet.

No ports available

When ADSL2+ infrastructure is installed by a provider there are a limited number of connections that can be made. In area where ADSL2+ infrastructure has been installed and a large number of households have signed up to a plan with that provider, new ADSL2+ connections may be unavailable as there are no free ports left. If this is the case, another provider may be able to offer you a service or you can go onto a waiting list until a port is available for your connection.

Too far from the exchange


The technology involved in an ADSL or ADSL2+ connection means that if your house is too far away from the telephone exchange, you will not be able to get the download speeds generally allowed with an ADSL connection.

It is generally difficult to get an ADSL or ADSL2+ internet connection if you live more than 5 kilometres from the telephone exchange. If this is the case, you will need to apply for a mobile broadband plan that uses the mobile phone network to connect to the internet, or a satellite internet connection, where available. You can also consider a cable internet connection if there is cable available in your area.

ADSL2+ availability is expanding as more and more internet providers upgrade exchange with their own infrastructure. However, the announcement of the National Broadband Network may mean that many broadband internet providers will wait until the much faster fibre optic broadband network is released rather than spending money on ADSL2+ infrastructure that will be obsolete in the next few years.

The easiest way to check the availability of ADSL2+ in your area is to call Compare Broadband and we can check with a number of providers to find the fastest broadband available to you.

Other common issues that can affect an ADSL2+ installation are Pair Gain and RIM’s. For further information on how Pair Gain and RIM failures can interfere with your ADSL2+ installation, click on the following link: Pair Gain and RIM failures.