Changing plans, relocation fees and cancellation costs

When signing up to an internet plan it is always good to be aware of all potential costs that may arise if you change the plan, move house, or need to cancel the contract. Each provider has different charges for such actions, and so it is in your best interest to become informed.

Changing plans

There are many factors that will potentially affect the cost of changing plans with the same provider. Whether or not you are moving up to a more expensive plan or moving down to a cheaper one usually works logically in the sense that if you are asking to pay more money you won’t be charged for the move. However, this is not always the case.

Another point of contention is whether or not the change in plan involves a change in speed. Some providers charge for an upgrade in speed, while others do not. If you are still under contract as opposed to being on a month-to-month plan after your contract has run out, the cost can be more.

Examples

TPG

TPG does not charge for ADSL to ADSL plan upgrades. However, TPG does charge $25 if you upgrade to a higher speed whilst still under contract. If you are downgrading an ADSL plan, TPG charges a flat $59 whether you are under contract or not.

If you want to change from a TPG ADSL plan to a TPG ADSL2+ plan whilst under contract, you’ll have to pay $115. ADSL2+ downgrades cost $59 if under contract, but are free otherwise.

Exetel

Like TPG, if you upgrade an Exetel ADSL plan to a more expensive ADSL plan there is no fee. However, upgrades with speed changes are charged at $25 whether under contract or not, as are ADSL downgrades. Changing from ADSL to ADSL2+, and both upgrades and downgrades for ADSL2+ plans cost $25.

Relocation fees

If you suddenly find yourself having to move house, but still want to stay on the same internet plan with your current provider, you will have to pay a relocation fee. These fees can vary dramatically, and are affected by whether or not the exact same service is available at your new address.

For example, if you are currently on an ADSL2+ plan in the city, but are moving to a regional area where your provider only has ADSL1, this can affect the charge. If you are no longer under contract, some people find starting a new plan at the future address works out cheaper than relocating the current plan. Do your mathematics.

Examples


TPG

When relocating with TPG it is going to cost you $79 when under contract, or $59 if outside the initial contract period. Plans must be for a minimum of six months if your current plan has less than half a year remaining on it. If more than six months remains on your original contract, this contract length will be automatically transferred to your new address.

These prices are identical whether you are changing from ADSL to ADSL, ADSL to ADSL2+, ADSL to ADSL2+ Home Phone Bundle, ADSL to Naked DSL, or ADSL2+ to ADSL, ADSL2+ to ADSL2+, ADSL2+ to ADSL2+ Home Phone Bundle and ADSL2+ to Naked DSL.

Exetel

Exetel charges $88 for ADSL to ADSL or ADSL2+ to ADSL relocations. ADSL to ADSL2+ costs $60, as does ADSL2+ to ADSL2+. Relocating to an ADSL Home Phone Bundle or to Naked DSL from either a standalone ADSL or ADSL2+ plan costs $40. If you’d like to move a Home Phone Bundle to either another Home Phone Bundle or to Naked DSL it costs $90. Relocating a Naked DSL connection to either another Naked DSL connection or a Home Phone Bundle also costs $90.

Cancellation costs

You may suddenly find yourself in a position where you wish to cancel your current plan. This can be for a number of reasons ranging from moving house, personal issues, finding a better option on the market, or if you are dissatisfied with the current provider.

Cancellation costs can vary massively, with some companies charging a flat fee and others for the remaining months on the contract up to a specific amount. If you live in a rental property and are signing up to a contract that is longer than your current lease, it is best to find a provider with a low cancellation fee.

Examples

TPG

TPG plans require customers to pay out what is owed on your current contract up to a total of $350. Therefore, if you are on a contract for $49.99 a month and have four months left on your plan, you’ll have to pay $200.

Exetel

Exetel have a flat cancellation fee of $100 no matter when you cancel the service.