How to set up your internet and home phone service in a new house

  • How to set up a broadband and phone plan in a new home
  • Finding out what's available in your area
  • Bundling, Naked DSL and broadband only plans

Editor's Note: We have a new and updated guide to setting up broadband when you move available here.

If you’ve just moved into a new property, started renting a new home, or have recently finished building a house, you’ll probably want to set up a home phone and internet connection at the new residence.

You have several different broadband options to choose from, and depending on where you live, it may be the case only certain types of internet are available.

Here are some of the ways you can set-up a home phone and broadband internet connection.

Getting an ADSL or ADSL2+ phone bundle through a single Internet Service Provider (ISP)

Several broadband companies offer bundles with a home phone telephone and ADSL or ADSL2+ broadband internet connection. Try calling a few different providers in order to find out who has a service in your location, and to compare prices.

Click here for the best ADSL2+ Plans.

Some providers only offer home phone bundles on ADSL2+ plans, so they are only available in metropolitan areas. Other providers can offer bundled services with ADSL (ADSL1), so it’s good to call around to see what kind of services are available from each company in your location.

Get your landline through Telstra and then choose an ADSL internet provider

Telstra owns the major telephone infrastructure in Australia, and nearly all internet providers use its copper wire phone lines to offer a service. The main company who doesn’t use the Telstra network is Optus. In some locations, Optus uses its own network, while in others Optus also rents Telstra lines in, where its own infrastructure doesn’t cover.

The main advantage of getting your home phone through Telstra and your ADSL or ADSL2+ broadband through a different provider is the speed in which your phone and connection will be ready.

Bundles through other providers can take 10-20 working days to set up, but if you get your phone through Telstra it takes three days, plus around three to six working days for a stand-alone internet connection from another provider (because your landline phone is already an active number).

You could also consider getting your landline phone through a specialist phone company, and your internet through a specialist broadband provider.

Setting up a cable internet phone bundle with Optus or Telstra BigPond


Cable broadband, if available in your location, is different from ADSL or ADSL2+ broadband because unlike ADSL its signal doesn’t travel on a copper phone line. Cable broadband uses coaxial cable.

Optus and Telstra are the main cable broadband providers in Australia, but the service is usually only available in major metropolitan areas, and it can be more costly than ADSL2+, because there is less competition in the industry.

The further away from the exchange you are, the speed of cable broadband decreases faster than that of ADSL, and its associated modem and cabling infrastructure for the house is often more expensive to set-up.

Naked DSL or Naked Cable with a VoIP phone

With the advent of super-fast broadband came VoIP (Voice over Internet Protocol) phone services that work over an active ADSL, ADSL2+ or cable broadband connection.

A Naked DSL or Naked Cable broadband connection is perfect for using VoIP for phone calls, and not having to pay for a landline rental. Naked DSL is an ASDL2+ connection, so like Naked Cable it is currently only available in metropolitan areas.

With VoIP you need a VoIP enabled modem to plug your telephone handset into. VoIP phone calls are extremely cheap, but if for whatever reason your internet connection does drop out, you will not be able to use your telephone at all.

Some broadband providers can set up a Naked DSL connection from an inactive phone line, while others need you to have an active Telstra phone line, or at least a phone number with a company that uses the Telstra infrastructure. Optus of course is a different story, as Optus often uses its own network.

If an Internet Service Provider does require you to have an active Telstra line before providing a Naked DSL service, and you don’t have one, it usually isn’t worth following up. This is because Telstra will charge a phone connection fee ($60), one month’s telephone rental ($30), and a $100 disconnection fee (as you are leaving their service in the first 3 months). Instead, you could either consider a home phone and internet bundle, which can be set up from an inactive line, or go with a Naked provider who will set up your broadband from an inactive line.

Mobile Wireless Broadband

If you are unable to get cable, ADSL2+, or ADSL broadband internet at your new home, your best bet is to go for Mobile Wireless broadband. This kind of broadband works off of the mobile phone towers, so it’s totally separate to your landline telephone connection.

Most Mobile Wireless providers use the Optus phone towers (except for Telstra BigPond), so it’s worth giving Optus a call to see if you have good Optus Mobile Wireless coverage at your new property. This will let you know which companies you can go with. Three Mobile also have their own phone towers in major cities, while Vodafone have their own towers in some regional areas.

Telstra BigPond has the fastest network (NextG) and the best coverage in Australia, but is a little bit more expensive than the competition. However, in some locations Telstra will be your only option.

Satellite broadband for rural areas

In some parts of the bush you will not be able to get an ADSL or a mobile wireless connection. Your last option is satellite broadband. The main providers are Optus and BigPond, but there are a few smaller providers around like Westnet. The Australian Federal Government has rebates set in place to help people in rural areas set-up a satellite dish without having to break the bank.

Still having trouble working out what you need? Give us a call on 1300 106 571.