BigPond customers warned over email scam

Telstra has warned Bigpond users to avoid falling for hoax emails, following reports of a scam.

According to Telstra, the email claims to be from Bigpond and invites victims to respond with their personal details.

Telstra’s officer of internet trust and safety, Darren Kane, said: "Telstra and BigPond will never send an email requesting passwords, account verification, credit card details or other personal details by asking you to 'click on a link'.

"You should only provide this type of information in response to an expected request or one you have initiated."

Scammers send emails requesting financial details, passwords or other personal information to victims, hoping some will respond. This type of scam is known as 'phishing' and often catches people out because the email appears to come from a trusted source – a bank or internet provider, for example.

A phishing email may even suggest that your account has been compromised by a scammer and ask for your password in order to fix the 'problem'.

"The best advice is to ignore and delete these messages," Mr Kane added.

If you suspect you have received a hoax email:

Do not reply to it
Do not open any attachment or click on any embedded links
Delete the email


Your internet service provider may have an area on its website where you can report suspicious emails, such as this page from BigPond.  If you receive a message from your internet service provider, bank or other organisation and you are unsure if it is genuine, get in touch with the company to confirm – but not through any link or number provided in the email.

Spam filters and anti-virus software can also help protect your computer from phishing attacks.