Telstra offers relief to Queensland flood victims

Telstra has offered help to Queenslanders who have been forced to evacuate their homes.

Customers who report a loss of service due to the disaster will receive free call diversion from their fixed line to another fixed line or mobile service of their choice and calls from a diverted service will be charged at the same rates as on their HomeLine plan.

Telstra is also offering cancellation of a home phone and BigPond service at evacuated premises, with free email reservation for three months, and free number reservation for 12 months.

Affected residents can also get their phone or internet connected for free within the next 12 months.

Telstra mobile customers affected by the flooding, who do not have a fixed-line service, can also claim a one-off credit to the value of $50, limited to one mobile phone per household or business.

Telstra said services in Toowoomba and the Darling Downs have been affected by flooding.  Infrastructure has been damaged by flood waters this means that some mobile, broadband and landline services will be affected.

Telstra corporate affairs manager for Queensland, Elouise Campion, said: "One of the biggest issues we're facing is the damage caused by flood water. In some cases we simply cannot gain access to sites to repair damage and will have to wait for flood waters to recede so we can safely access some parts of the network."

According to the telecommunications provider, the communities of Grantham and Withcott are currently without landline or mobile access and Murphy’s Creek and Westbrook are without ADSL broadband access.

Customers can call Telstra on 13 22 03 to report a fault and register for the assistance package if their phone service had been affected by the floods and the storms.

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and Westnet have also announced relief packages for broadband customers affected by the flooding in Queensland.