Broadband Cancellation Charges


When signing up to a broadband plan it is important to make sure you find the right plan for you before entering into a contract. If you do internet into a contract for your broadband service you will need to make sure you have read and understood the terms and conditions that will apply for the life of the contract. It is especially important to understand any excess usage fees, early termination fees as well as relocation costs.

Relocation costs

If you decide to move house while you are still in an ADSL, ADSL2+, Naked DSL or Cable broadband contract there may be costs associated with your broadband disconnection and reconnection. Because a technician will need to g o out and disconnect your service and reconnect it at your new address most Australian broadband providers will charge for this service. Depending on the provider you may also need to pay a contract cancellation fee or enter into a new contract at your new address. Broadband providers have these charges as in many cases they must pay Telstra for disconnecting and reconnecting y our service.
 
If you are not sure you will remain at the same address for the life of the contract you may want to consider a broadband plan without a contract or a mobile broadband plan. Because mobile broadband uses the Australian mobile phone network, you are free to move around without paying disconnection or reconnection fees.


You can search Mobile Broadband plans from Australian internet providers at Compare Broadband.
 
Disconnection fees

If you have signed up to a ADSL, ADSL2+, Naked DSL, or Cable or Mobile broadband plan with a contract you will need to make sure you intend to stay with your broadband provider for the life of the contract. Disconnection fees are often expensive, requiring you to pay out the remaining monthly cost of the contract as well as a one off fee. Before signing up to a contract, check cancellation costs with your provider. If you are not 100% sure, ask for a copy of their service terms and conditions before you sign up.
 
If you have been offered a free or discounted modem as part of your broadband plan, you may also be required to pay for the modem if you disconnect your service before the end of the contract period.

You can avoid costly disconnection fees by signing up to a no-contract broadband plan or a pre-paid mobile broadband plan. No-contract broadband will be more expensive to set up but it will save you money in the long run if you have to disconnect your service before the contract finishes.

Exetel, NetspaceInternode, Optus, Vodafone, Dodo, iPrimus and iiNet all offer no contract broadband plans and you can search them all on Compare Broadband to find the right broadband plan for you.