What happens once my broadband contract finishes?

While most broadband providers usually offer a couple of different options when it comes to contract lengths, you may not always find a plan with the exact number of months you need.

Take for example TPG’s home phone and broadband bundle packages. The plans are either six-month or 18-month contracts. A six-month contract has a $129.95 setup fee, while the 18-month contract incurs a $79.95 setup fee. At Compare Broadband, we’re always being asked if it’s possible to go on a 12-month contract.

While there is no 12-month contract available, once you have finished your contract, you will continue your plan on a month-to-month (casual) basis. So customers who may be moving after 12 months may want to sign up for a six-month contract. After six months, you can continue with the plan on a month-to-month basis.

TPG states:

"6.3. Once the Minimum Contract Period is over, your service will continue to renew automatically, and you will continue to be charged for the service, until such time as you or we cancel the service by giving 30 days notice."

Many providers request 30 days notice to cancel the contract, so be aware of this if you are planning to cancel or change broadband plans. Also, if you are looking into getting a new plan it may be best not to cancel your current contract. You may be able to do a ‘fast transfer’ from one provider to the next, which means your internet may be down for a much shorter period and you could be eligible for cheaper setup fees.