‘The National Broadband Network’
Can I get the NBN?
Enter your address into the NBN rollout map to check the status of the rollout at your property.
What speeds can I get with the NBN?
The table below compares the different NBN speeds available and for reference how long it would roughly take to download a movie for each. Tier 1 is the standard speed that most plans will start at for households with basic internet usage. You can choose to pay more to get the additional speed boosts which is recommended if your household use streaming services and have multiple devices online at the same time.
Up to 12 Mbps
Approx. time to download a 2GB movie
*The speed you experience is determined by your service provider, depends on the technology implemented, and may be affected by other factors that cannot be controlled. It is also important to note that devices connected by WiFi may experience slower speeds than those connected by ethernet cable.
What is the NBN?
The National Broadband Network (NBN) is a project funded by the Australian Federal Government; the aim of which is to provide every Australian home and business with a faster, more reliable broadband internet connection.
Traditional broadband internet speeds are limited by the copper wire which is used to transport data to and from your home. NBN will raise the bar by using fibre-optic cables to transport data at almost the speed of light.
In addition to speed, another advantage which fibre-optic cables have over the traditional copper wires is that fibre-optic cables are far less susceptible to effects of wet weather, lightning, and erosion; providing users with a more stable and reliable connection.
How do I know if the NBN is available to me?
What happens if I have ADSL2+?
What happens if I have Cable?
Do I have to change over to the NBN?
What happens to my home phone when the power goes out?
Traditional corded home phones don’t rely on the electricity at your property to run, so when there is a power outage you can still make and receive calls. This may not be the case once you’re on the NBN with a VoIP home phone, however it depends on the type of NBN connection you have:
- FTTP: If you have a FTTP connection, your NBN connection box may have its own backup power supply. This can keep your VoIP home phone running during short electricity outages, however the backup power supply is limited. If your electricity is cut off for more than a few hours, the backup power supply will run out of power and you won’t be able to make or receive calls until the electricity comes back on.
- FTTN/ FTTB: These types of NBN connections don’t get set up with a back up power supply, so if the electricity goes out you won’t be able to make or receive phone calls. This includes emergency calls to 000.
Fixed Wireless: If you have a VoIP home phone connected over the NBN, your home phone won’t work during a power outage.
Traditional cordless home phones need power, so they won’t work in a power outage either.
If you have a corded landline connected to the copper network, your phone will continue to work during a power outage.
Where in my home will the NBN equipment be installed?
When your FTTP or Fixed wireless NBN service gets connected, an NBN co technician will need to install equipment both inside and outside your home. It is recommended that your internal equipment is installed in a location:
- Where there is an accessible powerpoint within 1.5 meters
- Away from any wet areas like showers, sinks, kitchens, bathrooms etc.
- Which is easy to access
In general, your NBN technician will choose the installation point for the external equipment.
FTTN/ FTTB connections won’t require a technician to install equipment at your property (most of the time) so you’ll just need to plug your modem/ gateway into the phone connection socket. If you have multiple phone sockets at your property, it’s best to install the modem at whichever socket is most central, or closest to the main areas where the internet will be used. That way the wi-fi signal from your modem has less barriers to reach your laptop/ mobile/ tablet device. If you don’t have any phone sockets at your property, you’ll need a technician to install one.
What happens with back to base alarm systems?
What happens to my Foxtel?
What happens to Streaming TV services such Netflix and Stan?
What happens to my landline when the NBN gets rolled out in my area?
Do I need to be at home for the NBN to be installed?
It depends on the type of NBN connection available to you.
If you’re getting a FTTP connection and NBN hasn’t been connected at the property before, a technician will need to install some NBN equipment inside the property. Someone over the age of 18 will need to be home for the installation appointment.
Other types of NBN connections (such as FTTN and FTTB) generally won’t require a technician to install equipment inside your property, therefore you won’t need to be home.
When you sign up to a NBN plan your chosen internet service provider will confirm whether or not you need to be home for an installation appointment.