Best Broadband Plans From Exetel

When Exetel was created it aspired, and aspires, to be the best ISP in Australia for the people who choose to use our services and we spend every day of operation doing everything possible to meet that aspiration. In most, measurable or 'concrete', ways Exetel meets those aspirations:

1) We deploy more ingress/egress bandwidth per user than peak usage requires.

2) We deploy more connectivity bandwidth per user than peak usage requires.

3) We deploy more routing and server power per user than is required to process their needs.

4) We provide more peak downloads per customer dollar than any other ISP.

5) We provide more off peak time and more off peak downloads than any other ISP.

6) We provide more email addresses and home web space than any other ISP.

7) At 18.5 hours average we restore a 'down' service as fast as the up stream provider can achieve.

8) Our auto, twice daily, telephone call backs on the progress of faults are as good as any in the industry and far better than almost all.

9) Our automatic customer advices from about to expire credit cards, through weekly call charge advices to the auto restore of a blocked service are the best, and fastest, in the industry.

10) The customer time taken to log a service fault 24 x 7 x 52 is the fastest in the industry.

11) The support/sales telephone call response time at an average of 1 minute and 15 seconds is the fastest in the industry.

12) The email response time of an average of less than 1 hour and 20 minutes from 8 am to 6 pm, 7 days a week.

The reliability of the network has been around 99.99% since we connected the first ADSL customer in February 2004