I live in Cranbourne West Vic 3977 and I have been told that we cannot get broadband.
I know that Cranbourne exchange is ADSL enabled though no one is able to connect us. Could you please look into this more and let me know why this is happening.
27/02/2011
Initial checks show the telephone exchange at Cranbourne is enabled for ADSL broadband. However, I would guess there is a shortage of ports and this is why you are having trouble getting connected to the internet.
It's hard to be more specific without a more exact address or a telephone number, which could tell us mode about your circumstances. However, if you call a few Internet Service Providers (ISPs) direct, they should be able to tell you what's going on.
If you have been told there are not enough ports at the exchange, this means you have two options. You can keep on reapplying and hope that someone else leaves and therefore a port becomes free for you.
Alternatively, you could try contacting different broadband providers to see if they have any ports free at that exchange instead.
Other possible problems could be with the copper wire infrastructure at your home (this is known as a pair gain). If a pair gain is mentioned by an ISP, ask if it can be removed. Often ISPs can fix this issue at no extra cost to you.
Unless you have tried these providers, call iPrimus on 1300 137 794, call Dodo on 1300 136 793, iiNet on 1300 106 571, Optus on 1300 137 897, call us for TPG plans on 1300 106 571 and call Spin on 1300 381 277.
