Hi, I have just moved in to a place in Sydney.
There is a phone line in the unit but I am not sure if it is active or not. I have been looking in to TPG provider. I do not need a home phone. Do I need to get the line connected or does that get sorted when I get hold of these providers? Orron
An active line simply means someone is paying for a phone service and it is possible to make and receive calls on the line. Hopefully, the previous occupants cancelled their account when they left, and therefore your phone line is currently inactive.
It's easy to find out. Just plug in a handset and see if you can call your mobile phone. You'll probably hear a recorded voice telling you the phone line is not active, and to call Telstra.
In this case, you need to choose a plan and your new provider will set up the line for you.
If you are able to make a call, this implies that someone is still paying for the line. This does happen occasionally and you'll need to cancel the account before you can proceed. Telstra can tell you what you will need to do.
Although you say you don't need a home phone, it's actually cheaper to bundle a home phone and broadband plan with TPG compared to going for a Naked DSL plan, where you pay for the internet but not the line rental.
If you don't consider yourself a heavy downloader, opt for TPG's lightest plan, which costs $39.99 for 20GB (split 10GB peak and 10GB off peak) including line rental.
You can always upgrade at a later date to TPG's 100GB plan (split 50GB peak, 50GB off peak) for $49.99 a month, or even unlimited for $59.99 a month.
Give us a call on 1300 106 571 or sign up online by following the links. You'll have to choose a six-month or 18-month contract, with a set-up cost of $99.95 for the six-month contract or $79.99 for the 18-month contract.
TPG also charges a $20 phone deposit, which you will get back when you leave TPG, if you never use the phone.
Hope this helps,