• Setting up a home internet connection can take time
  • Broadband set up times differ between providers
  • Set up problems you may encounter

When you set up a new broadband service in your home, the last thing you want to hear is that it will take two weeks to become activated. While your Internet Service Provider (ISP) can activate some plans within a few days, others can take longer to get going.

The amount of time it will take to set up a broadband service will be affected by a number of factors. Primarily, the type of plan you choose will affect how long it will take to set up. 

Below is a rough guide to how long it takes to set up a broadband connection. These are approximate time frames only and can be affected by a range of other factors. That being said, it is not uncommon to find that your internet connection is connected faster than you expected, however, most ISPs will not be able to guarantee this will happen!

How long does it take to set up: NBN Connection

Most of the providers estimate around ten working days to set up a new connection. However, this time frame can vary depending on the technology type available in your area. The seven NBN technology types include:

The setup process depends on the technology that you don’t get to choose. For instance, if FTTB is available, a technician may simply visit and install the required hardware for you to get connected. On the other hand, getting a new connection with the NBN fixed wireless or Sky Muster satellite can prove to be a lengthier process.

How long does it take to set up: home wireless and mobile broadband

As soon as your modem/SIM is delivered, you can activate the service. Many providers do next-day delivery, while others may take a couple of days to deliver your hardware.

How long does it take to set up: ADSL1/ADSL2+ broadband:

Since the old copper network is already being phased out, you may consider ADSL as a dying breed. In fact, only Telstra and Mate provide ADSL plans. The length of time it takes varies on the availability of the technician required to visit. Nevertheless, you can expect a time frame of around 5 to 10 business days.

Can it be done any quicker?

Generally, an Internet Service Provider (ISP) will not be able to fast-track your internet connection.

However, there are some steps you can take to ensure your broadband arrives as soon as possible.

  • Many ISPs use direct debit as a payment option. If you set up your direct debit upon a sign with a credit card (as opposed to a bank account) the payment will be processed sooner, which means your broadband is likely to become activated sooner. You should also ensure all payment details are correct, and there is enough money in the nominated account to avoid any delays.
  • Make sure that the address which you provide on the broadband application form matches the exact address which the ISP has on their database (even if you are only getting broadband service-connected). The addresses will need to match up exactly for the application to be processed. For example, Unit 1 will come up as an address mismatch if the ISP has U1 on its database.
  • If you already have an existing broadband connection, it is worth checking to see if you can churn over straight to another provider. Churning means there will be a very minimal time that you are without the internet (usually only a few hours), and your plan may change over a little bit quicker. Churning to a new provider may also save you money on setup costs.

If you’d like to know how long your selected plan will take to become active, you can call us on 1300 106 571 and we will find out for you!