How Long Does It Take To Set Up A Broadband Connection?

  • Depending on the service, connection times can vary.
  • Mobile wireless is usually quicker to set up than NBN.
  • There are a few things you can do to speed up the process.

When you set up a new broadband service in your home, the last thing you want to hear is that it will take absolutely ages for you to actually have everything up, running and ready to use. I bet none of us could imagine having to sit around at home without an internet connection. How would you stream your music, TV shows, movies and games? In today’s world where everything runs on the backbone of technology, just the idea of not being connected for more than a few days would make most of us cringe or want to curl up in the fetal position.

Whilst your Internet Service Provider (ISP) of choice can activate some plans within a few days, others can take a lot longer to get going. How long exactly? Well, the amount of time it will take to setup a broadband service is actually affected by a various number of factors. In general, one of the primary deciding factors will be the actual type of broadband plan that you choose. NBN Bundles that involve activating a home phone as part of your service package will generally take longer than if you sign up to a broadband-only plan, which usually happens a lot quicker as long as you already have an active home phone line.

Below is our rough guide on how long it takes to set up a broadband connection with some of the most popular ISPs out there at the moment. Do keep in mind that these are approximate time frames only, and could possibly be affected by a range of several other factors. That being said, it's not uncommon to find that your internet connection is connected faster than you expected (hooray!).

 

How Long Does It Take To Set Up Mobile Wireless Broadband?

Let’s start off with Mobile Wireless Broadband, which is pretty straight forward. As soon as your modem/SIM is delivered, you will be able to activate your service. Many providers do next day delivery, whilst others may take a couple of days to deliver the hardware to your home. Generally, setting up Mobile Wireless is a quick, painless and rather efficient process. 

 

What about an NBN Broadband Connection?

An NBN Broadband connection will, in most cases, take you a little longer to set up than a Mobile Wireless Broadband connection. Depending on how the NBN is delivered to your property and your property's NBN readiness this will vary from just 48 hours to around 3 weeks. If you are lucky enough to already have NBN equipment installed in your property (this is usually the case with new apartments in the metropolitan areas), you should be able to activate it within 48-72 hours of your successful application. 

Typically, installation of a NBN Connection Box takes only half a day. However, in some cases, a second appointment may be required because of the complexity of the installation (i.e additional work may be required due to the location of the pre-installed NBN Utility Box or network configuration issues).

 

Can I Speed Up The Process?

Generally, an Internet Service Provider (ISP) will not be able to fast track your internet connection. With that said, rest assured that they’ll usually try to do things as quick as they possibly can. However, there are some steps you can take to ensure your broadband arrives as soon as possible. Here are a few tips:

- Most ISPs now use direct debit as a payment method. If you set up your direct debit upon signup with a credit card (as opposed to a bank account) the payment will be processed sooner, which means your broadband is likely to become activated sooner. You should also ensure that all your payment details are correct, and there is enough money in the nominated account to avoid any delays when fees are charged to your debit card.

- You should also ensure that the address that you provide on the broadband application form matches the exact address which Telstra already has on their database (even if you are only getting a broadband service connected). Why? Well, the addresses will need to match up exactly in order for your application to the NBN to be processed. For example, Unit 1 will come up as an address mismatch if Telstra has on their database U1.

- If you already have an existing broadband connection, it is worth checking to see if you can switch over straight to another ISP (churning). Churning means there will be a very minimal time that you are without the internet (usually only a few hours), and your plan may change over a little bit quicker. Churning to a new provider may also save you money on setup costs. Most ISPs will be able to assist you with this process, and you won’t have to do much at all to switch over to your new broadband connection. 

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If you would like to know more about how long your selected broadband plan will take to be both setup and activated in your new home, don't hesitate to give us a call today on 1300 763 813.