• he TPG NBN50 plan offers unlimited data, 50Mbps standard plus typical evening speed, phone line and WiFI modem, all for $69.99.
  • TPG is getting 5G as it’s all set to join Telstra in offering 5G fixed wireless services but still on an invite-only scheme.
  • according to the ACCC’s broadband speed testing program, TPG has consistently good ratings, with offers of uncomplicated nbn plans across a variety of technologies.

Have you any idea which country TPG telco comes from? Of course, it’s from Australia and so it must be good. Said to be the leading Australian ISP telco and the largest mobile virtual network operator, TPG is supplying its customers with cost-effective and reliable NBN, ADSL2+, Fibre, DSL Internet broadband with phone and BYO (bring your own) mobile plans. The second largest Internet Service Provider in Australia in 2015, TPG has its headquarters based in Sydney.

If you had in mind that TPG is good, here’s what we think. You can’t exactly tell how good or reliable TPG is if you don’t do a comparison with, not all the service providers out there because there are hundreds of them, but at least with one or two others.   

Cost

Let’s say we compare these three popular NBN plans from TPG, Dodo and Telstra. The TPG NBN50 plan offers unlimited data, 50Mbps standard plus typical evening speed, phone line and WiFI modem, all for $69.99. With Dodo, its NBN50 costs $75, with the same features - unlimited data, 50Mbps standard plus typical evening speed, and a perk - free of charge for the first month as its promotion. For the same NBN plan, Telstra pegs its standard plus speed at $90 for similar features such as unlimited data, 50Mbps standard plus typical evening speed.

Now, looking at those figures, you might be wondering why TPG comes so cheap when compared to Telstra? Well, it’s because TPG is a wholesaler in its own right just like Primus, Eftel, and so on. Therefore, its overheads are lower. The company owns a fibre-optic network, equipment at the exchange and even undersea links hence, it doesn’t need to rent a circuit on a different company’s network in order to transmit connection to the outside world. The only difference is that TPG and Dodo are paying rental for the copper line from the exchange to the homes since Telstra owns the line. Further, if TPG is wholesaling from Optus, then it must be using different types of technological procedures so that it can keep the costs low.

One more thing, TPG’s advertising with radio, print and TV are simple and less expensive, with only the price and a checklist to show what it offers, no actors whatsoever. As compared to Telstra, its national campaigns across all media is quite comprehensive and it also has enormous sponsorship agreements.

Coverage

As of June 2020, some users observed that TPG network coverage was poor, especially when the user is on MRT or on the expressway. Its free roaming service was likewise not that good. However, these problems will soon be over once its 4G network is completely rolled out. The good news, TPG is getting 5G as it’s all set to join Telstra in offering 5G fixed wireless services but still on an invite-only scheme. It was revealed during the company’s 2021 AGM (annual general meeting) that TPG now has 500,000+ customers using its 5G network with coverage accessible in more than 500 suburbs in cities and major centres.

With TPG NBN

Finding the NBN plan that suits your needs is what’s important. Speed doesn’t have to be ultra-fast which is pretty expensive and the plan most likely comes with perks that you may never use at all. So, how good is TPG as an nbn provider? Well, according to the ACCC’s broadband speed testing program, TPG has consistently good ratings, with offers of uncomplicated nbn plans across a variety of technologies. When compared to Optus which has offers of 5G home broadband and home wireless services, you might prefer to get TPG instead which some have dubbed a “bare-internet-only” company.

The basics and necessities with nbn plans are what you get from TPG – a decent evening speed across all its plans, a positive track record in terms of reliable Internet connection, and a bundled-in phone with every plan. In the customer service and support aspect, a rank 7 isn’t really bad vis-à-vis Telstra’s 10.

Finally, NBN12 or the Basic Evening Speed which is known to be the lowest nbn plan offered in the market today is offered by TPG. Telstra, a heavyweight telco of Australia doesn’t have this offer. NBN25, otherwise known as the Standard Evening Speed is offered by Telstra. TPG has no offer of such.