• What You Need to Know Before Changing to Another NBN Provider
  • Is It Difficult to Switch to a New Internet Provider?
  • Steps on How to Switch to a New NBN Provider


Are you planning to switch to a new NBN provider? Here are the steps in switching and finding a new one that will give you a better Internet connection.

Switching to a new NBN provider is easy. You will just terminate your current subscription and call a new one to install your new Internet connection. But if you are switching to a different NBN provider because you are having problems, you should do some research first. Otherwise, you might end up experiencing the same problems you had with your current ISP or Internet service provider. 

With that said, I will share with you the things you should know when you're switching to a different NBN provider. 

In this article, we will talk about the steps on how to switch to a new NBN provider. Is it difficult to switch Internet providers? Let's find out! 



Is It Difficult to Switch to a New Internet Provider? 

Switching to a new ISP might seem hard because a lot of processes are involved. But if you know what you are supposed to do, switching to a new ISP won't be that difficult. 

That is why doing some research is necessary. Not only it helps you pick the right NBN provider, but it can also help the switching process easily. 

But before you start looking for a new NBN provider, make sure that you check the following first: 

  • Your contract - Before you switch to a new NBN provider, be sure that your contract with them is going to expire or already ended. Terminating a contract before its actual end date requires some paperwork, and it will cost money too. Most ISPs charge their subscribers with cancellation fees. So in case you have a contract with your current NBN provider, visit their website or call their customer service hotline and ask details about the cancellation process. 
  • Your options - You must check your options first before deciding on whether you will switch to a new NBN provider or not. Just because other NBN providers look good on paper, it doesn't mean that they can provide a better service. Keep in mind that there are a lot of factors that can affect your Internet connection. For example, the Internet connection speed of a particular NBN provider may depend on the number of its users. 

If there are no factors that can affect your decision, then you can start looking for a new NBN provider. There are many NBN providers available, and most of them offer affordable and fast Internet deals. 

Steps on How to Switch to a New NBN Provider 

Switching to a new NBN service is easy, thanks to the industry-wide agreement between providers. The agreement states that the process of switching to a new ISP should be quick and straightforward. 

But to ensure that there will be no downtime during the switching process, you should do the following: 

  1. Find a match - Your new NBN provider should be able to provide your needs, such as your desired speed, data cap, and budget. The new NBN provider should also solve your problems with your current service. You can check the websites of your preferred NBN providers to see if they can solve your problems. Try to check reviews on the Internet as well. Doing this will give you an idea if your chosen NBN provider can provide quality service to its subscribers. 
  2. Check for hidden cost - You should avoid subscribing to a new NBN provider with hidden fees. It can be a burden once you're already subscribing to them. To avoid picking an NBN provider with hidden fees, check or ask if they have setup costs or potential hidden fees associated with the provision of new equipment. Sometimes, providers add those fees to your bills for the first few months. 
  3. Verify the NBN technology availability -Your current NBN technology type will determine whether you can avoid downtime during the switching process. If you have Fibre-to-the-Node, Fibre-to-the-Basement, Fibre-to-the-Curb, and Hybrid Fibre Coaxial, then you won't have any problems regarding downtime. But if you have Fibre-to-the-Premises and Fixed Wireless NBN connections, try to order a service with a new provider on one of your NBN connection box’s available data ports. Doing this can help you avoid downtime, but it's still best to check the agreement for any corresponding termination or sign-up fees to save money. In case you don't have an idea of which NBN technology type you're currently using, visit your current provider's website and check the information under Technology used in your connection. 
  4. Sign up with the new NBN provider - When signing up with a new provider, take note that you wouldn't have to pay for anything. They can only charge you once you're starting to use their service. During the signup process, you can also migrate your emails and contact data to your new provider. You just have to let them know if you’d like to keep your existing NBN landline number with your new service. 
  5. Cancel your existing NBN subscription - Your new provider will likely tell you that they will cancel your existing connection. However, it's best to contact your existing provider to verify this. Also, ask your previous provider if there are any additional fees added to your final bill. 

NBN Provider Cancellation Terms 

Most NBN providers are using cancellation terms. They are using them to generalize the ways or processes of ending no-contract plans. To give you an idea about it, here are the cancellation terms used by NBN providers

  • Telstra: no notice; no fees (but you may have to pay out remaining modem-router cost)
  • Optus: no notice; no fees (but you may have to pay out remaining modem-router cost)
  • TPG: 30 days’ notice; no fees
  • Aussie Broadband: no notice; no fees (30 days to return Fetch box or $135 fee)
  • iPrimus: no notice; no fees
  • Exetel: 30 days’ notice; no fees
  • iiNet: no notice; no fees
  • MyRepublic: 30 days’ notice; no fees
  • Vodafone: no notice; no fees (but you may have to pay out remaining modem-router cost)

That's what you need to know about changing to another NBN provider. If you want to use the best NBN service, consider reading this article about the ultrafast connection arriving in Australia.