New modem? When will yours arrive?

Getting a new Internet service set up is fairly straightforward, especially when you are using the Compare Broadband service to get connected. 

One of the biggest questions we get asked is how long it takes to receive a new modem if a plan has been upgraded or you need a new modem for your new home.

In this article, we’re breaking down delivery times by provider and whether delivery is standard or not. You deserve clarity from the moment you get your new plan sorted out - let’s dive in.

Modem time frames by provider

Aussie Broadband

Aussie Broadband holds a range of modems that customers can choose to purchase when they buy a plan. The options include:

eero Pro 6E

The eero Pro 6E provides whole-home Wi-Fi 6 coverage with access to the 6 GHz band for fast and reliable connections, supporting over 100 devices across up to 185m² per device. 

For larger homes, additional eero units can be added to extend the network’s range and maintain smooth performance for activities like gaming, streaming, and working from home.

Prices start at $240 for one unit plus delivery.

eero 6+

The eero 6+ provides whole-home Wi-Fi 6 coverage with speeds up to a gigabit and supports up to 75 connected devices across 140m² per device. 

Additional eero 6+ units can be added to extend the Wi-Fi range in larger homes, ensuring enough bandwidth for multiple activities like working, streaming, and video chatting simultaneously.

Prices start at $180 for one unit plus delivery.

Netcomm NF20MESH

The NF20MESH gateway supports all NBN and OptiComm fixed line and wireless connection types and includes 4 LAN ports for gigabit speeds, ideal for reliable performance when working from home, gaming, or streaming. 

For better Wi-Fi coverage in areas with dead spots, it can be paired with NS-02 Mesh Satellite points, and it also supports VDSL2 for FTTB/N connections and has two VoIP ports.

Prices start at $180 for one unit plus delivery.

Grandstream HT812

The HT812 is a VoIP adapter that allows analogue devices to connect to a VoIP network at home or in the office, featuring two FXS ports for VoIP compatibility. It also includes TLS and SRTP encryption to secure calls and accounts.

The cost for this modem is $69 plus delivery.

Aussie Broadband stick to straightforward delivery times, as shown below:

Belong

Belong offers an exclusive modem for customers to choose when they buy a plan. 

The Belong Modem

This modem offers easy plug-and-play setup and provides reliable Wi-Fi for various devices, from smartphones to smart appliances. It also comes with a 24-month warranty and support to assist with any issues.

The cost for this modem is $132 up front, or $11 per month for 12 months. BYO modem for $0.

Dodo

Dodo offers an exclusive modem for customers who want to purchase one with their plan. Dodo also offers customers the chance to bring their own modem for $0 upfront. 

The Dodo Modem

The modem offers fast dual-band Wi-Fi for connecting your devices and an easy plug-and-play setup. Remote testing and support are also available to assist with any issues.

The cost for this modem is $79 upfront.

iiNet

iiNet has one modem that it offers its customers, but customers have the option to bring their own modem if they don't want or need a new one.

High-Speed NBN Modem with 4G connection backup

If you stay connected for 24 months, you don't pay anything upfront for this modem. The 4G backup feature and the advanced Wi-Fi 6 keeps you online no matter what, and it claims to offer customers the next generation in home Wi-Fi.

This modem is usually $192 up front, unless you lock in for 24 months.

iPrimus

iPrimus offers customers the choice of having a new modem, free when remaining connected for 18 months.

Kaon DG2144

The iPrimus Internet plans include a free Kaon Wi-Fi 6 modem when customers stay for 18 months, compatible with all NBN, Opticomm, and Redtrain plans. The modem offers easy plug-and-play setup, supports more devices simultaneously, and provides higher data rates for improved streaming, gaming, and remote work.

This modem costs $180 if you don't stay connected for 18 months, but otherwise, there is no upfront cost.

More Telecom

More Telecom offers a range of options for those looking for a modem, along with BYO modem choices. Some of the modems include:

eero 6+

The eero 6+ offers comprehensive Wi-Fi 6 coverage with speeds reaching up to a gigabit and can support up to 75 devices over an area of 140m² per unit. For larger spaces, extra eero units can be added to extend the Wi-Fi range, providing sufficient bandwidth for activities such as working, streaming, and video calls at the same time.

This modem price starts at $169 for one eero 6+ modem unit

Netcomm CF40 Wi-Fi 6

The Netcomm CF40 is compatible with FTTP, HFC, FTTC, and Fixed Wireless connection types and features Wi-Fi 6 for improved performance. It comes pre-configured and boasts a stylish, user-friendly design.

This modem costs $129.90.

Netcomm NF20 Wi-Fi 6

The Netcomm NF20 Wi-Fi 6 is compatible with all connection types and comes pre-configured for ease of use. It supports VOIP connections and allows for the addition of MESH satellites to extend coverage.

This modem costs $169.90 for one unit, with the ability to add more at an additional cost.

Optus

Optus offers a modem to its customers with the promise of Wi-Fi 6 technology, faster speeds, stronger coverage, and 4G backup. It's also sustainably built with 95% recycled plastics and provides access to the available Living Network.

Optus Ultra Wi-Fi Modem Gen 2

This modem comes in with your plan if you want to get one, though existing Optus customers have the option to either keep their current modem or upgrade to this one. When compared to the Gen 1 modem, this one offers up to 150% speeds, so customers get the best for their Internet plan.

The price for this modem is usually $306 up front, but if you stay connected for 36 months, you pay nothing. Customers who cancel with 12 months remaining will need to pay $102 for the remainder of the modem.

Superloop

If your current modem is outdated, you can choose between different options with Superloop. It offers the ZTE H1600 Wi-Fi modem and the eero 6+ router.

ZTE H1600

This is preconfigured for the Superloop network and allows for full remote technical support. If needed, you can add a compatible Wi-Fi extender for better coverage. 

The price for the ZTE H1600 is $151.

eero 6+ router

This includes a subscription to eero Secure for enhanced online security but only supports HFC, FTTP, and FTTC connections and doesn’t support Home Phone VoIP.

The price for the eero 6+ is free for customers but to qualify, you need to keep your service active for 18 months; otherwise, an $8 per month fee (including GST) will apply for the remaining months if you cancel early. Usually, the eero 6+ is $145 for one unit.

Tangerine Telecom

Tangerine Telecom offers a range of options for modems including:

eero 6+

The eero 6+ offers comprehensive Wi-Fi 6 coverage with speeds reaching up to a gigabit and can support up to 75 devices over an area of 140m² per unit. For larger spaces, extra eero units can be added to extend the Wi-Fi range, providing sufficient bandwidth for activities such as working, streaming, and video calls at the same time.

This modem price starts at $169 for one eero 6+ modem unit

Netcomm CF40 Wi-Fi 6

The Netcomm CF40 is compatible with FTTP, HFC, FTTC, and Fixed Wireless connection types and features Wi-Fi 6 for improved performance. It comes pre-configured and boasts a stylish, user-friendly design.

This modem costs $129.90.

Netcomm NF20 Wi-Fi 6

The Netcomm NF20 Wi-Fi 6 is compatible with all connection types and comes pre-configured for ease of use. It supports VOIP connections and allows for the addition of MESH satellites to extend coverage.

This modem costs $169.90 for one unit, with the ability to add more at an additional cost.

Telstra

Telstra offers an inclusive modem in its NBN plans for customers to use. These include:

Telstra Smart Modem 3

The Smart Modem 3 offers faster Wi-Fi speeds, enhanced security, and automatically switches to a 4G mobile network during outages. It is also eco-friendly, made with over 80% recycled plastics, and comes in fully recyclable packaging.

This modem is free, but if you leave within 24 months, you need to return your modem or pay a non-return fee ($200 for Smart Modem, $400 for 5G Modem). 

TPG

TPG offers customers options when it comes to modems. You can BYO modem and hook it up to TPG's service. There is also a modem for free on a six month minimum contract, with a delivery fee of $10. If you order the modem and pay for it outright, no delivery fees apply. The modem options include:

VX420-G2V Modem

The VX420-G2V Modem is NBN ready and features four Gigabit Ethernet ports. It also supports dual-band Wi-Fi 6 with band steering for both 5GHz and 2.4GHz frequencies. This modem is offered for NBN services including NBN FTTP, FTTB, FTTN, HFC and Wireless.

Nokia FastMile 3.2 5G Modem

This modem is required for 5G Home Broadband and includes two 1 Gigabit Ethernet ports, dual-band Wi-Fi 6 with band steering, and advanced installation support via the Wi-Fi Companion App. Note that its SIM card will not function in other devices.

Sagemcom 5866 5G Modem 

This modem is also necessary for 5G Home Broadband, featuring one 2.5 Gigabit Ethernet port, two Gigabit Ethernet ports, and dual-band Wi-Fi 6 with band steering. The SIM card provided is compatible only with this modem and will not work in other devices.

Smart Modem Gateway VX420-G2H

This modem is usually required for Home Wireless Broadband and includes four Gigabit Ethernet ports with dual-band Wi-Fi 6 and band steering. It is also NBN® ready, but its SIM card won't work in other devices.

TP-Link MR500 Modem

Great for Home Wireless Broadband, features four Gigabit Ethernet ports and dual-band Wi-Fi 6. Its SIM card is designed exclusively for use with this modem and won't function in other devices.

The price for these modems varies but $0 modem on a 6-month contract, plus delivery fee and if you buy outright for any of these, TPG asks for $114.95 on a no lock-in contract, plus $0 delivery fee.

Connect with Compare Broadband

Are you looking to upgrade your current modem or plan? The best thing that you can do is speak to the experts at Compare Broadband.

Our Aussie-based team can talk you through the options available to you in your local area and help you to suss out the best plan for your needs. Call now on 1300 764 000.