iiNet and Westnet offer help to Queensland flood victims

Internet Service Providers (ISPs) iiNet and Westnet are offering help to flood victims in Queensland while their homes are uninhabitable.

The broadband, home phone, mobile and VoIP service providers are also leading a fundraising effort with other broadband providers.

Customers affected by the floods may be out of their homes for months, so iiNet and Westnet have offered to cancel, without penalty, both the customer's broadband and home phone service, with the telephone number reserved for three months.

iiNet and Westnet customers will also receive free connection to internet services at an alternative premises while their home is being repaired, and also benefit from free installation of ADSL services at their new premises within a 12-month period.

Michael Malone, iiNet and Westnet’s chief executive officer, said: “Our thoughts are with all those affected by the recent flooding in Queensland. Our customers can take comfort in knowing that we will support them during this difficult time.

“While we understand phone and Internet services may not be a top priority at the moment, we’ll do what we can to make things a little easier when the time comes to restore household and business services,” Mr Malone added.

Compare Broadband features both Westnet and iiNet plans. To sign up to an iiNet plan, call 1300 796 493. To sign up to a Westnet plan, call 1300 768 134.

Existing customers affected by the floods can call 13 22 58, while Westnet customers can call 1300 855 006.