- If you have an existing analogue phone, it should continue to work on NBN Fibre connections. Your service provider should assist you with this or let you know if you need to switch hardware.
- If your area is connected via FTTN, FTTB, or HFC, your phone service will not work during a power failure. Consider having other means of making calls like a mobile phone especially during an emergency.
- However, older landline telephone handsets like rotary phones, personal response systems, back-to-base alarm systems, and fax machines may not work over the NBN.
With NBN rollout completed, most Australians are switching to the fastest connection available in the country. However, one of the most common concerns about switching to NBN is that is it possible to use their existing phone on the NBN? Since, basically, the NBN aims to replace old copper wires where ADSL2+ is connected, does this mean you will have to ditch your phone line altogether?
If you have an existing analogue phone, it should continue to work on NBN Fibre connections. Your service provider should assist you with this or let you know if you need to switch hardware. In most cases, you just need to plug it into the voice port (marked UNI-V) on the modem or NTD box.
However, older landline telephone handsets like rotary phones, personal response systems, back-to-base alarm systems, and fax machines may not work over the NBN.
Another option is a VoIP phone which plugs into the data port (marked UNI-D) port on the back of the NBN box. Make sure to check in with your ISP for a residential gateway or if their plans include a VoIP phone.
If your area is connected via FTTN, FTTB, or HFC, your phone service will not work during a power failure. Consider having other means of making calls like a mobile phone especially during an emergency.
Things to Know About Your Home Phone on the NBN
Got questions about NBN? We have the answers for you! At Compare Broadband, we’ve rounded up the most popular NBN plans available in the market. We can confidently say our experts have all the answers you need to make a wise switch.
- Can You Keep Your Current Home Plan on NBN?
The answer is yes. As long as you sign up for an NBN plan of the same tier, you can keep your current plan. Paying more for a similar service is also unlikely unless you upgrade to a faster speed tier or go with an unlimited data internet plan.
- Are There Additional Costs Required When Switching to NBN?
Switching is usually free unless there are installation services that naturally require fees. Expect additional costs if you hire a technician to connect your network to NBN. Additional connection points and equipment that are not included in your plan are also charged separately depending on the provider.
- Are Disability Handsets Available in NBN?
Telstra offers different headsets made for specialised needs, including headsets for hearing, speech, vision, and mobility impairment. Digitally Enhanced Cordless Phones (DECT) also work alongside the NBN network.
- Are Other Devices That Require A Phone Line Compatible with NBN?
Several devices in your home require a phone line to work, including a medical alarm, emergency call buttons, security alarms, fire alarm monitors, lift emergency phones, teletypewriter, and fax machines. You may have to check with your device manufacturer if these devices work compatibly with NBN’s technology.
- Do MessageBank® work with the NBN network too?
MessageBank® is NBN compatible. However, you may have to record your greeting once you make the switch. You will also need to assign a new PIN since this will revert to the last six digits of your phone number once you transfer to NBN.
Home Messages 101 will automatically upgrade to MessageBank once you connect to a Telstra ISP under NBN.
Need Help Finding the Best NBN Plan for Your Home?
If you’re just deciding on making the switch to NBN, you’ve come to the right place. Compare Broadband has reviewed and analysed hundreds of internet plans to help you find the best value plans for your home. Simply call us on our hotline 1300 106 571, and our friendly experts are on the line to assist.