Register your lift emergency phones with the NBN

  • The NBN access network is almost three-quarters built.
  • Switching over the NBN may affect the operation of certain emergency phone services.
  • Make sure you register your lift emergency phones with the Fire Alarm and Lift Emergency Phone Register.



The NBN access network is almost three-quarters built, with more than 4 million homes and businesses already connected, and the company are confident that they'll reach their goal of being fully connected by 2020. The NBN's 2020 outcomes are estimated to include a rollout completion with 11.7 million premises Ready to Connect (RTC) and 8.1 million homes and businesses hooked up to an active service with the NBN. However, when you switch over to the NBN access network, it may affect the operation of important services such as your lift emergency phones. As such, the NBN are urging you that they are required to register their lift emergency phones with the Fire Alarm and Lift Emergency Phone Register when switching over to the NBN, or alternate telecommunications networks. 



Just you are required to register your fire alarm, NBN Co insist that the registration of your lift alarm service is needed as the NBN rollout involves new technologies which some existing lift emergency phones may not be compatible with. However, the NBN Co's website suggests that playing it safe is as integral as it is easy, and they have released a highly convenient seven step checklist...

1. GET IN TOUCH WITH YOUR LIFT MAINTENANCE PROVIDER

To make sure everything's peachy, you need to talk to your lift maintenance provider about your options for migrating your lift emergency phone to the NBN (or any other network) prior to the disconnection of your current service.



2. FIND THE ID NUMBER

Next, identify the phone number of your lift emergency phone. 



3. REGISTER 

Register your service with the NBN's Fire Alarm and Lift Emergency Phone Register. This is a free service. Valid registrations (with a valid service phone number) will help the NBN identify where assistance is needed. 



4. CHOOSE WHICH ONE TO INSTALL

Once you've had your provider advise you on your options, you will need to select which option to install. 



5. ENABLE A CABLER 

If additional cabling work is needed, you'll need to organise a registered cabler to do the task. 



6. CHECK THAT IT WORKS!

Once your new lift emergency phone has been migrated, work with your lift maintenance provider to make sure everything is working properly. 



7. HAVE YOUR LIFT MAINTENANCE PROVIDER CHECK IN WITH THE NBN

If everything is successfully, ask your lift maintenance provider to notify the NBN that the sercice has been migrated. 

Easy! 



Click here to register your lift emergency phone with the NBN's Fire Alarm and Lift Emergency Phone Register.

To find the best NBN plan for your residence, click here.  

Not in the rollout zone? You can check out other options by clicking here

To find out how to register your fire alarm with the NBN, click here.

If you'd like to read about what happens to the NBN in an emergency, click here.