• You must move to the NBN once you receive notification it has been installed in your area
  • You may need to move to a VOIP (Voice Over Internet Protocol) service for your home phone
  • What you need to do depends on the infrastructure that is installed at your property


After receiving a notification in the post signalling that the NBN is ready in your area, you’ll have just 18 months before your ADSL and Cable internet lines are disconnected. Additionally, if you have a traditional analogue landline (PSTN) it may also get disconnected.

We recommend you start arranging to switch your existing broadband connection to a suitable NBN plan, and your home phone over to a suitable VOIP (Voice Over Internet Protocol) plan as soon as you receive your notification in the post. That way you can avoid the last-minute rush, and start reaping the benefits of faster and more reliable broadband sooner rather than later.

Depending on the area you’re in, there are a few different ways in which NBN co can set up your local infrastructure. Regardless of which type of NBN connection you have, it’s easy to switch your broadband and home phone over. However, there a few things you’ll want to be aware of depending on which type of connection you have:

FTTN (Fibre to the node)

  • For FTTN connections, landline telephones can remain plugged into the old phone socket, however, they’ll need to be connected through an ADSL line filter to prevent interference. ADSL line filters can be purchased from most local electronics stores such as Harvey Norman or JB-HiFi. Simply plug the phone into the filter and then the filter into the old phone socket.
  • Alternatively, some NBN compatible modems will allow you to plug the phone directly into the modem without the need for an ADSL line filter.
  • Unlike the old copper phone lines, when you’re on a VOIP connection, your home phone won’t work when the power goes out. It is recommended that you keep a charged mobile phone in case you need to make an emergency phone call. 

FTTP/H (Fibre to the premises/home)

  • If you’re on a FTTP/H connection, your home phone will need to be plugged into the NBN Connection Box’s UNI-V port. The NBN Connection Box will be installed for you by a technician.
  • Make sure the technician installs the NBN Connection Box in a location where it will be convenient for your phone to be plugged in.
  • The NBN Connection Box usually comes with a back-up power supply; so, if there’s an outage your phone will continue to work for a few hours, until the back-up battery runs out of power.

Fixed Wireless

  • If you’re on a fixed wireless connection your home phone won’t get cut off as a result of the NBN roll out, so you won’t need to change over to a VOIP plan 

After completing the required steps for your connection, you should be able to use your home phone much in the same way as you did before. Please contact your provider if this isn’t the case.