- Which NBN provider has the best customer service? There are quite a few that made it to this list based on the ratings made by around 6200 Aussie consumers.
- When it comes to choosing the best NBN plan for your home, make sure that you don’t limit yourself in comparing the speed and data allocation of the plan as well as its price.
- Popular NBN Plans Available
There are various NBN providers in the market today offering different types of plans under several speed tiers. While most people who are on the lookout for the perfect NBN plan only consider the speed and data allocation as well as the price of the plan, others take the time to examine the level of customer service offered by the provider. After all, with the internet, you are bound to experience a wide variety of issues throughout your subscription so it pays to have a provider who will be able to address your needs professionally and courteously.
So which NBN provider has the best customer service? There are quite a few that made it to this list based on the ratings made by around 6200 Aussie consumers.
#5 – Telstra: Best self-reported speed
In terms of overall satisfaction, speed and reliability, customer service, value for money, ease of setup, as well as bill and cost clarity, Telstra gained an overall three-star rating. Because they have been one of the pioneers in the telecom industry, it is no wonder that they can provide superfast speeds to their subscribers. They also offer great features and perks but their plans can be quite expensive.
#4 – TPG: Best speed (ACCC)
TPG also makes it to the top 4 of this list with an average rating of four stars for customer service, value for money, and ease of setup. In terms of overall satisfaction, speed and reliability, as well as bill and cost clarity, it garnered an average of three stars from many customers. It also obtained top marks in ACCC's broadband tests. In addition to this, the telco also offers phone and internet bundles as well as great value overall. Just keep in mind that with TPG, you will most likely have to bear with dated support and self-service. You may even be required to pay a $99.95 setup fee on their no-contract plans.
#3 – Aussie Broadband: Best customer service
Aussie Broadband makes it to the third spot for having a five-star rating when it comes to speed and reliability. In terms of overall satisfaction, customer service, value for money, ease of setup, as well as bill and cost clarity, Aussie Broadband has an average of four stars. Apart from high customer satisfaction, ultrafast plans are also offered by the telco. The best part is that they also provide seniors bundle options but keep in mind that their plans may not be the cheapest ones in the market.
#2 – Spintel: Most popular provider
Spintel makes it the second-best when it comes to the NBN provider that offers the best customer service. In terms of value for money as well as bill and cost clarity, Spintel has a five-star rating. When it comes to overall satisfaction, speed and reliability, as well as customer service and ease of setup, Spintel obtained four stars. Perhaps, Spintel’s ratings can be attributed to its consistent value on non-promotional plans as well as great NBN speeds. The telco also offers home phone and mobile bundles.
#1 – Mate: Best provider overall
And the winner goes to Mate. Mate holds the top spot when it comes to outstanding service, earning a 5-star rating when it comes to overall satisfaction, speed and reliability, as well as customer service. Even the ease of setup, as well as bill and cost clarity, were rated with 5 stars. The only four-star rating garnered by Mate was in terms of its value for money. Nevertheless, you still get a great value on high-speed plans and even enjoy competitive bundles. Perhaps the only con when it comes to Mate is that they don’t have a mobile broadband plan or home wireless plan offering just yet.
So should you solely rely on the speed and data allocation of the plan that you are considering in choosing an internet plan to subscribe to?
Popular NBN Plans
Well, the answer is no.
Of course, apart from the price that you have to pay, make sure that you are also looking into the customer service rating of the provider to ensure that you are engaging with a reputable one vouched by its consumers. Rest assured that with a provider offering the best NBN plan suitable for your needs and preferences, you will have no trouble getting online with your internet connection.
Need Help Finding the Best NBN Provider and Plans in your Area?
When it comes to choosing the best NBN plan for your home, make sure that you don’t limit yourself in comparing the speed and data allocation of the plan as well as its price. Rather, it is a good idea to also look into the customer service rating of the provider you are interested in. This way, you are sure to have the attention that you need in case of any difficulties or issues with your connection.
At Compare Broadband, we can help you find the best NBN plans available in your area. Call us today for a quick chat. Our experts are more than happy to help you!
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