Common Roku Issues and How To Fix Them

  • Remote Control Problems
  • Roku Wi-Fi Connectivity Issues
  • Roku Audio Issues

Roku is one of the modern devices that allow Australian households to enjoy stream entertainment in their televisions at home. The device offers a wide array of content from different online services, giving viewers different types of entertainment, catered to different tastes and personality. Roku was initially introduced in May 2008 and was developed under a collaboration with Netflix.

The system allows your televisions to connect to the internet via a wired or wireless connection. On top of watching shows online, downloading content is also possible. Roku is one of the digital media players available in the market that allows viewers to watch what they want, when they want it. It is on-demand television for your homes.

Roku streaming sticks cost around $160 on average while the 4k HDR Ultra 4800 with AU power has a tag of $299 or less in the market. It works well with internet broadband services in Australia. 

Get a list of the cheapest internet broadband plans in Australia here.

However, just like any other device, you may experience a few or several issues with Roku that compromises your viewing and streaming experience. Roku is easy to use, with a friendly interface and an affordable price. But just like other streaming devices in the market, a few glitches can occur. Compare Broadband has listed down a few of the common issues with Roku and how to resolve them.

Remote Control Problems

Remote controls are peripherals included in your Roku device purchase. There are two types of remote controls available with Roku: the infrared remote control and the "point-anywhere" remote. A malfunctioning remote can be caused by many issues. 

If your Roku remote controls are not working, you should check the battery first. In most cases, a battery replacement can easily solve the loss of remote control connectivity or function. If your remote controls fails to work even with a battery replacement you should check if there is a block in the direct line-of-sight with your Roku device and your remote control. If there are objects in between your device and your remote control, connectivity signals won't make it. 

Restarting the Roku device is your last option if the first two DIY fixes do not work. If all else fails, a short call with your customer service representative or technician might help you solve the problem. In rare cases, a remote control replacement may be required to fix issues in your remote control connectivity.

Roku Wi-Fi Connectivity Issues

Poor video and audio quality, lag or slow response to remote control commands, and a "not connected" prompt on your home screen are the common signs of Wi-Fi connectivity issues with your Roku device.

To address this issue, checking the status of your Wi-Fi signal strength is your first step. You can check this via Settings > Network. If the connection and signal strength is rated Excellent or Good, you might have to look for a different issue instead.

You might have to relocate your Roku device to see if repositioning helps improve the signal strength of your device. Roku sticks do not enjoy such luxuries because they are connected directly to your television sets. 

Small changes in your router can also affect the strength of the Wi-Fi signal in your homes. If other internet connected devices in your home are working properly while your Roku device is not, restarting your Roku device might be the key. If this fix fails, you might want to contact your ISP instead for help.

Roku Audio Issues

Another common issue with Roku devices is the lack of audio, poor audio, selective audio, unsync audio, and distorted audio. If you are experiencing such issues, the first thing to check is the Audio Settings of your device. Select Auto Detect in your HDMI device and S/PDIF of your Roku device. If this area works, you can look on the individual audio settings of the channels that you are accessing through your Roku device. For example, Netflix has its own audio settings under its Audio and Subtitles setting.

If you still experience audio issues after checking these areas, go to the Advanced System Settings of your Roku device. In the Advanced System Settings, select the Auto-Adjust Display Refresh Rate and pick Disabled. If jerkiness in your audio occurs after disabling this setting, adjust it back to Enabled instead.

The last resort would be restarting your Roku device to solve audio issues. If you still experience audio problems with your device, a short call with your ISP can help.

Generally, restarting your Roku device is the best and last option that you can do to resolve issues that you experience while streaming in your Roku media devices. Checking your cable connections for possible breaks, tear and wear or loose connections are easy, but sometimes insightful DIY troubleshooting options you can initially do to resolve any issue with your Roku device. Going through the settings of your device can help fix such issues as well, and helps you get familiarised with how your Roku device functions.

If you still have a hard time fixing such issues with your Roku device, a call to your service provider or ISP is the ultimate solution. This is why a Pay TV subscription would be ideal for your home. You can easily contact a technician or a customer support to help you resolve issues with your connection and your streaming devices.

Call Compare Broadband at 1300 106 571 so we can directly recommend to you the best Pay TV deals. We can also help you with finding the perfect internet plan that will let you enjoy binge watching movies and series all day long.

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