TPG home phone and internet bundle deals and Naked DSL: Fees and charges
TPG offers six month and 18-month contracts to bundle and Naked DSL customers. Once you have finished your contract, you stay on the same plan but you can leave with 30 days notice without a cancellation fee.
Change of plan
TPG likes to stay ahead of the competition by updating plans regularly and is often adding more data or extra benefits. Fortunately, these plans are available to everyone, not just new customers, so you can sign up for a plan confident in the knowledge that if the plan improves, you can ask for a free upgrade. Provided the plan you want to change to is the same or a higher price, this is considered an upgrade. Your contract will not restart.
If you decide you want to change the type of broadband you are receiving, not just the plan, this becomes more complicated. For example, if you are on a TPG home phone and broadband bundle and you want to change to a Naked DSL plan instead, you will have to disconnect the ADSL2+ with TPG Home Phone plan, which will incur disconnection fees if you are still within contract. Next, you would have to apply for a Telstra home phone service, which will incur more fees, then sign up for a new Naked DSL plan, which will involve connection fees.
If you decide that you want to downgrade to a cheaper plan, TPG charges $59 if you are within your contract and there is no charge outside the contract period. There is no need to restart the contract.
TPG will charge you for each month you have left on your contract, up to $350. For example, if you are on an 18 month contract paying $59.99 a month and you leave after 12 months, you will be leaving with $359.94 left on your contract but you will only pay $350.
If you are moving house and still within contract, TPG will charge a relocation fee instead of charging disconnection and reconnection fees. The relocation fee is $79 inside your contract and $59 outside your contract. If you have less than six months contract remaining or are outside of your current contract, you are required to restart your contract for six months. If you have more than six months remaining, your current contract term will continue.
You will also receive a new telephone number at your property.
However, TPG can only offer a relocation if you are moving to an area serviced by TPG. Bear in mind that even if TPG is available at your new property, TPG may not offer your particular plan.
In the scenario where you want to move your ADSL2+ bundle plan or Naked DSL plan to a location where TPG only offers ADSL services, TPG will allow you to move to an ADSL plan, with a contract restart, at the same cost.
If TPG services are not available at all at the new location, TPG will allow you to cancel with a maximum cancellation fee of $60.
TPG also offers a relocation service for Naked DSL. If you want to move, and Naked DSL is available in your new location, you will pay $79 inside your contract and $59 outside the contract. On top of this, you will have to connect your landline to a Telstra home phone service.
Withdrawing an application or missing a home phone installation appointment
If TPG arranges a time for a Telstra technician to visit your home during the installation process, you must be at the property. If you miss the appointment, you will be charged $109. This fee also applies if you withdraw your application.
All fees and charges correct as of December 9, 2010.