Optus 120 nbn™ Internet Entertainer Bundle Plan
|Data amount per month||Unlimited Data|
|Total monthly cost||$120.00|
|Ultra WiFi Modem:||$252.00|
|Modem Delivery Fee:||$0.00|
|Contract length||Month to month|
|Costs First Year||$1791.00|
Minimum total cost
- 80 Mbps typical evening speed
- Unlimited data included
- Ultra WiFi modem included
- Optus Sport
- Fetch Mighty - 1 premium channel pack included, free upgrade to 45+ channel Ultimate Pack for the first month. Pause and rewind live TV and more great features.
- Phone line included at no extra charge. Pay as you go calls. Add calling packs from $10/month
- Standard calls local and community fixed lines - 30c per call
- Standard calls to Australian mobiles and national fixed lines - 28c per min + 52c Flagfall ($2 max for first 60 mins, then standard rates apply)
- Standard 13/1300 Calls - 35c per call
- Standard International Calls - Standard – Worldsaver rates with 52c connection fee. See www.optus.com.au/worldsaver
- International $10/mth - Unlimited calls to standard landlines in 25 selected destinations and mobiles in 7 selected destinations
By accepting the benefits of this offer, the connection date for your phone will likely be longer than the maximum timeframe in the Customer Service Guarantee (CSG). Apart from this, any other rights you have under the CSG still apply. For more information, see Optus.com.au/yourCSG
FAIR GO POLICY APPLIES.
Available in selected premises.
The Nitty Gritty
Minimum Total Cost includes payment by direct debit. Installation fees may apply if you request a technician installation where a self-install option is available. Unlimited Calls to standard national numbers exclude special numbers such as 13/1300 numbers, premium numbers (e.g. 1900 numbers), 1234, 12456 and calls to satellite numbers. Calls charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier.
General: Offer available to credit approved customers. If you are an Optus nbn™ customer, Optus will send you an Optus self-installation kit. Optus is required by law to confirm your nbn™ service is working. We may not be able to confirm this if you do not use the modem that Optus supplies you. You need to tell Optus of any issues you have with your nbn™ service before we can rectify them. Billing will be activated once we confirm your service is nbn™ operational.
nbn FTTC: If you are an Optus nbn™ FTTC customer and fail to plug in the equipment within 30 days from your ready for service date, NBN Co will cancel your order.
Non-direct debit fee: A $2.20 fee will be charged each month if you choose not to pay your bill by direct debit. To set-up direct debit go to Optus.com.au/myaccount. Exception: For payments made by credit, debit, charge or prepaid cards, the non-direct debit fee will not apply, but payment processing fees may apply (see below).
Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. A processing fee applies to non-direct debit payments made by credit or charge card and/or if you pay at Australia Post. For details go to Optus.com.au/payments.
Paper invoice fee: A $2.20 paper invoice fee will be charged each month if you choose to receive a paper bill. For online billing or to request an email bill go to Optus.com.au/myaccount
International call rates: can be found at Optus.com.au/WorldSaver. Other rates are available at Optus.com.au/standardAgreements. Available to eligible residential customers who connect the services in the same name and address to the Optus DSL Direct, Optus Cable or Optus nbn™ networks. You must pre-select Optus as both your local and long distance carrier.
For the Internet Plans: There are no plan cancellation fees because they are month to month. For customers with a modem on a 36-month Device Payment Plan (see modem section below for more information), you will need to pay out any remaining cost of your modem if you cancel within 36 months. The modem cost is $252, charged at $7 per month over 36 months (‘unsubsidised price’) or $0 per month (‘subsidised price’) if you stay connected on an eligible Optus Broadband Plan for 36 months. The subsidised price will appear as a credit on your bill. If you choose to cancel your plan before the end of the Device Payment Plan, you will need to pay the full unsubsidised price times the number of months remaining on your Device Payment Plan. This remaining modem cost will be applied as a lump sum on your final bill.
For the Phone Plans: There is a cancellation fee of $200 for the Phone Everyday 50 plan if you cancel before the 24-month term (which deceases over the 24-month term). There are no cancellation fees for the month to month add-on Phone Lite and Phone Everyday 10 services.
For month to month plans or services, you must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. For NBN services, you will be charged for using your plan from the point of nbn™ activation at your premises.
Optus Email: Optus email addresses will be disconnected when moving from a plan that includes broadband to a phone only plan.
Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra.
Important Information for Cable & nbn™ Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-back alarm, or require an uninterrupted telephone line. If this is the case, contact us and we’ll help you find an alternative solution. We do not support battery back-up functionality for nbn™ services.
Speed & Video Quality: Many factors affect speed and video quality such as internet traffic, your line condition, your hardware and software, the data source or destination, your location and the number of simultaneous video streams or other downloads you have running over your connection.
Data Usage and Data Top Up: If you are on a limited data plan (i.e. the Optus Internet Lite plan), when you’ve reached 85% of your data inclusion, we’ll send you a usage alert with the option to top up with an additional 200GB for the rest of the billing month. You can top up twice a year, without cost. Additional data top ups are available at a charge of $20 per top up. Any data you don’t use during the month is forfeited.
Optus Ultra WiFi Modem
If you are a new Optus Broadband customer, we will provide you with an Optus Ultra WiFi Modem as part of your plan. If you are an existing Optus Broadband customer, you may keep your existing Optus modem (provided it is compatible with the service) or we will provide you an Optus Ultra WiFi Modem, the modem costs $7 per month (‘Unsubsidised price’) over 36 months or $0 per month (‘Subsidised Price’) provided you stay connected to an eligible Optus Broadband Plan for 36 months (Device Payment Plan). If you cancel early, you must pay $7 for each month remaining in the 36-month Device Payment Plan term.
The Optus Ultra WiFi Modem requires Optus 4G coverage. 4G download speed is variable and limited to 12/1 Mbps.
Your Optus Ultra WiFi Modem must only be used at your home broadband service address.
You must ensure your Optus Ultra WiFi Modem remains connected to your fixed line (for example, via your home phone or cable wall socket or nbn™ network terminating device) and you must not otherwise knowingly or recklessly interfere with your Optus Ultra WiFi Modem, the SIM supplied with the modem or your home wiring in a way that may disable your fixed line home broadband service.
The SIM supplied with the modem must not be removed before the 36-month Device Payment Plan term or before you pay for the modem in full, whichever occurs earlier. The SIM will not work in any other device.
4G Mobile Backup:
Optus mobile backup is a complimentary service that provides an interim broadband service using the Optus 4G plus network in Optus Coverage Areas only. It is only available using an Optus Ultra WiFi Modem with an Optus SIM on our network. Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn™ service is fully activated. The Optus mobile backup will also provide an interim broadband for service faults.
Service Limitations: Use of the interim 4G Mobile Backup requires Optus 4G coverage. 4G download speed is variable and limited to 12/1 Mbps.
Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. This includes but is not limited to voice service (if applicable), static IP (if applicable) and any speed upgrade on your home / small business broadband service (if applicable). While using the backup pathway on your Optus Ultra WiFi Modem, Fetch will be supported on a best effort basis. Mobile Backup is limited to 30 consecutive days unless you contact Optus with a problem. If you don’t contact us, Optus may suspend the mobile backup service until fixed connection is online again.
Data usage and speed: There are no data limits for the interim 4G Mobile Backup service. The speed of the backup pathway has been limited to a maximum line speed of 12 Mbps for downloads and 1 Mbps for uploads. Speeds are variable on the Optus 4G mobile network and will depend on a number of factors including congestion, location of the modem, local conditions, hardware, software and general internet traffic.
Fair go policy applies.
Fetch use requires an active fixed broadband internet connection with a download speed of at least 3.5 Mbps, and a widescreen format TV. To receive free-to-air TV service an external antenna connection is required. Fetch is for personal viewing in Australia only and must not be used for commercial use. For more information, see Optus.com.au/fetch.
If you are purchasing an Optus broadband service and a Fetch service, your modem and set top box may be delivered separately.
Fetch set top box: Optus owns the Fetch set top box, and you must return it following cancellation, replacement or upgrade of the service. Fees apply for set top boxes not returned within 30 days of cancellation (non return fee) or damage to the set top box
Fetch Multiroom: services available to new or existing Fixed broadband or Postpaid Mobile customers on selected plans in selected homes only. Maximum three Fetch STBs per household. Content quality can be affected by equipment content location and broadband network congestion.
Data usage: downloads, and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit (if applicable). If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.
Fetch Channels: All channel packs are month to month and can be added or removed via the Fetch set top box. Billing for channels is charged in advance for 1 month. There are no refunds if cancelling or changing within a billing period. Access remains active for deselected channel packs until end of billing period.
Fetch Content: Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service. If you cancel your Fetch service with Optus, you will lose any purchased content.
Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place 24-48 hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.
Optus Sport: Optus Sport is for personal viewing in Australia only. Content and features vary by device and sport and are subject to change without notice. Sport coverage is available as long as Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or you move to an ineligible plan or we cancel your subscription. Billing for Optus Sport is charged in advance for 1 month. There are no refunds if cancelling or changing within a billing period. Access remains active for the cancelled service until the end of the billing period. Where your plan includes Optus Sport at no additional cost, your bill will show a $14.99 charge each month and a corresponding credit. We may cancel or withdraw Optus Sport at any time, in which case we will provide you with 21 days’ notice. If we withdraw Optus Sport, you will not continue to be charged for the Service. See the Optus Sport site for full T&Cs.
Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.
Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan.com.au.
YouTube is a trademark of Google Inc.