Optus 5G Internet Entertainer Superfast Broadband Bundle Plan
|Broadband type||Home Wireless|
|Data amount per month||Unlimited|
|Total monthly cost||$89.00|
|Nokia’s FastMile 5G Gateway 3:||$576.00|
|Modem Delivery Fee:||$0.00|
|Contract length||Month to month|
|Costs First Year||$1615.00|
Minimum total cost
Special Offer: $89 for the first 6 months, then $99 per month ongoing + Standard Netflix subscription included + 1 month free
- $0 Start-Up Fee + Standard Netflix subscription + 1 Month Free
- Typical Evening Speed: 210Mbps
- Unlimited data
- Nokia’s FastMile 5G Gateway 3
- 50Mbps Satisfaction Guarantee
- Month to Month Contract
- Standard Netflix Subscription via Optus Sub-Hub
- Optus Sport
- OS Fitness
- Fetch Mighty included
Terms and Conditions
Offer available to credit approved customers. Available in selected areas. The Optus Fair Go Policy applies.
The 5G Internet service is only available in selected areas on the Optus 5G Network with the modem supplied by Optus. There may be technical or other reasons that affect your ability to access the service at your address. The service qualification check is an indication that you are within 5G coverage, it does not guarantee that your address is 5G serviceable. If you are unable to establish a 5G connection within the first 30 days, Optus reserves the right to:
• cancel your service contract with us; or
• offer an alternative home internet service.
The 5G Internet service must be used at the address provided during the service check. If at any time it’s detected that the Optus provided modem has been (or is being) used at a different location other than that provided to Optus in the original service check (i.e., service address), Optus reserves the right to suspend or cancel your 5G Internet service. If you decide to move, you will need to refer to “Relocating to a new address” below for more information.
You can self-install the 5G Internet Service. We recommend that you position the modem close to a window to maximise signal strength.
Equipment needs and Device Payment Plan
To use the service, you will need the Optus provided 5G modem and an Optus SIM. The cost of this device is $576. However, Optus will cover the $576 cost of the device if you remain connected for 36 months on a Device Payment Plan (DPP). During the 36-month term of the DPP, your device payments will be reduced by a prorated, monthly credit over the term of the DPP.
You will need to remain on an eligible Optus 5G Internet plan for the term of your DPP. If you cancel your eligible plan or move to an ineligible plan before the expiry of your DPP, your DPP will be cancelled and you’ll need to pay out the remaining device payments in full, calculated as $16 multiplied by the number of months remaining on Device Payment Plan (Remaining Device Payment Fee) and any applicable device credits or discounts will be forfeited. This is subject to your Australian Consumer Law rights.
5G coverage and speeds are variable on the Optus 5G Network. Your actual speed will depend on a number of factors including signal strength and proximity to the cell tower that you connect to, the presence of any obstructions between the modem and the cell tower, congestion, location and placement of the 5G modem in your house, distance from the Optus 5G tower, local conditions, hardware, software and general internet traffic.
In the event of an interruption to the Optus 5G Network service, your service may continue to operate on the Optus 4G Plus Network (if available) depending on the nature of the interruption. Learn more about 5G Internet speeds.
The Optus 50Mbps Satisfaction Guarantee
If at any time during the term of your eligible plan, you’re not satisfied that you are getting download speeds of at least 50Mbps, or you cannot receive a 5G signal at your service address, simply report the issue that you are having to us and we will investigate and check if it’s within the terms of our 50Mbps Satisfaction Guarantee (Guarantee).
Optus reserves the right to independently test the speed of your connection to ensure that you are receiving a connection speed of less than 50Mbps. If it is within the terms of our 50Mbps Satisfaction Guarantee (Guarantee), we will confirm your eligibility to cancel your service and DPP under the Guarantee. You must return the modem in good working order within 30 days of this confirmation of cancellation. If the modem is not returned or is returned not in good working order, you will need to pay out the Remaining Device Payment Fee. If you would prefer to retain the modem, you may pay out Remaining Device Payment Fee. If the 36-month term of the Device Payment Plan has expired, you do not need to return the modem.
These Guarantees do not affect your rights under any law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
If a failure with the service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.
Minimum term and minimum total cost
New and existing customers can connect to a 5G Internet plan on a month-to-month contract. The minimum total cost for each month-to-month plan includes the total cost of the modem and the one free month offer applied plan fee.
This amount will be reduced by the ‘one-month free’ offer, which is equivalent to one month of the applicable plan fee.
Minimum term and charging commence when your service is activated. Service activation occurs when the modem is delivered to your address or if in-store, when the modem is handed to you.
There are no cancellation fees for these month-to-month plans. If you cancel your plan before expiry of the Device Payment Plan term, you just need to pay out the remaining cost of the modem, in full (any credits or discounts will be forfeited). You will also need to pay all charges incurred up to the end of the billing cycle in which the service is cancelled (unless otherwise specified).
There are no cancellation fees for a Netflix subscription via SubHub as they are month to month.
To retain access to Netflix after cancelling your Netflix plan in SubHub, you can set up alternative payment methods. Contact Netflix to discuss billing options. See “Netflix and Optus SubHub” terms below for more information.
Relocating to a new address
If you are moving to an area where 5G Home Internet is not currently available, Optus will endeavour to provide an alternative service that may be available within the new area and will cease providing the existing 5G Home Internet service.
Before relocating to a new address, you must contact us to perform a service qualification check to determine if 5G Internet is available at your new address. If your new address is not 5G serviceable, we will offer you an alternative broadband service. If you choose not to proceed with any alternative Optus home internet service offered, you must return the modem within 30 days in good working order, in order to cancel your Device Payment Plan. If the modem is not returned in good working order within 30 days, you will be required to pay the Remaining Device Payment Fee (if any).
Netflix and SubHub
Optus SubHub is a platform for you to manage a selection of your paid subscriptions with ease by uniting them together in one place.
· The 5G Internet Entertainer Superfast plan includes a Netflix Standard plan (available via Optus SubHub platform).
· Access to the Netflix service is provided to you by Netflix Australia Pty Ltd. The internet and other services and features included in the 5G Internet Entertainer Superfast plan are provided by Optus
· To activate or link Netflix to SubHub, you will first need to set up a SubHub account via the SubHub platform using your MyAccount login credentials.
· To enjoy Netflix as part of your 5G Internet Entertainer Superfast plan, Netflix must be activated via the SubHub platform or a tokenized link.
· If you already have an existing Netflix account, this will need to be linked to your 5G Internet Entertainer Superfast plan when you activate Netflix as part of your plan. You will be asked to enter your Netflix login credentials to link your account. Netflix will continue to charge you separately for any existing Netflix account until it is linked to your 5G Internet Entertainer Superfast plan. For any queries regarding the billing of your existing Netflix account by Netflix, please contact Netflix directly.
· If your existing Netflix account is billed through Apple, you will need to cancel your Apple billing arrangement to avoid being double billed for Netflix when you activate your 5G Internet Entertainer Superfast plan.
Optus is not able to activate your SubHub account or Netflix on your behalf. Your personal subscriptions in SubHub can only be privately managed by you. Accordingly, it is your responsibility to ensure you activate and link your Netflix account to obtain the benefit of your 5G Internet Entertainer Superfast plan.
· The pricing benefit of the Netflix inclusion is not available to the customer until activation of your 5G service.
· If you activate your Netflix inclusion before your 5G service is active, you will be separately charged for Netflix by Optus until activation of your 5G service.
· Netflix content is not viewed via the SubHub platform. Customers will need to log in and use Netflix on their device.
Currently, customers who buy more than one internet plan which include Netflix (whether it is with an nbn or 5G internet service) will only receive the benefit of one (1) Netflix Standard plan. If Optus is made aware that you’ve purchased more than one internet plan with Optus which includes Netflix, we will contact you to discuss your options and/or to help ensure you’re on the right plans.
· If you cancel your 5G Entertainer Superfast plan and you:
o still have still have a SubHub account connected to an Optus Service (e.g., an Optus mobile service or you transfer to another Optus internet plan), then your Netflix account will not be automatically cancelled. Rather, Optus will commence billing you for your Netflix account separately at the current retail price unless you cancel Netflix in SubHub; or
o have no other Optus Service connected to SubHub, then:
· For customers that were previously Netflix members, Netflix will automatically resume charging the payment method that they have on file for you once your Internet Entertainer Superfast offer ends. If you wish to review the details of your Netflix account, please visit the ‘Account’ page on the Netflix website.
· For customers that were not previously Netflix members, your Netflix account will be placed on hold unless you transfer your billing arrangements to Netflix or another third party provider.
Fetch (for existing Fetch customers):
General: Fetch use requires an active fixed line or 5G internet connection with a download speed of at least 3.5 Mbps, and a widescreen format tv. To receive free-to-air tv service, an external antenna connection is required. Fetch is for personal viewing in Australia only and must not be used for commercial use. Channels and content are subject to change. For more information, see Optus.com.au/fetch
Fetch set top box (STB): Optus owns the Fetch STB, and you must return it following cancellation, replacement, or upgrade of the service. Fees apply for STBs not returned within 30 days of cancellation (non-return fee) or damage to the STB.
Fetch multiroom: This is available to existing fixed broadband or postpaid mobile customers on selected plans in selected homes only who already have a Fetch set top box. There is a maximum of three Fetch STBs per household. Content quality can be affected by equipment content location and broadband network congestion.
Data usage: Downloads and uploads associated with software updates, applications, games, or the downloading of content via free-to-air catch-up services and YouTube, will not be zero-rated. This may result in your broadband service being throttled if you are very close to your data limit (if applicable). If you connect your Fetch STB to a broadband service other than an eligible Optus internet service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.
Fetch channels: All channel packs are month-to-month and can be added or removed via the Fetch STB. Billing for channel packs is charged in advance for one month. There are no refunds if cancelling or changing within a billing period. Access remains active for deselected channel packs until the end of your billing period.
Fetch content: Buying content gives you the non-transferable right to use that content, provided you maintain your Fetch service. If you cancel your Fetch service with Optus, you will lose any purchased content. Content quality can be affected by your equipment content location and broadband network congestion.
Optus Sport is included in selected plans as an Optional Extra. See the Optus Sport site for full T&Cs.
Charges may apply for optional extras including entertainment services. By signing up to an optional extra, you agree that it is subject to change including cancellation. We’ll try and give you at least 21 days’ notice of a change, however, this does not entitle you to cancel your plan. Optional extras can be cancelled by us or you at any time; you just need to pay for any charges until the end of your payment cycle.
Netflix is a trademark of Netflix, Inc. *Netflix streaming subscription required. More information at netflix.com.
Stan is provided by Stan Entetainment Pty Ltd. STan streaming subscription required. More information at stan.com.au
YouTube is a trademark of Google Inc.
Standard Introductory Offers
1 month free – When you sign up or recontract to an in-market 5G internet plan (excluding rate plan changes), will receive a credit equivalent to one month of the applicable plan access fee applied against the minimum total cost. This offer is not available with any other offer unless specified. This offer is available to consumer and business customers with a valid ABN/ACN only. It is not available with any other offer, unless specified. The offer is forfeited if you recontract or change to an ineligible plan or cancel your 5G internet Entertainer Superfast plan.
5G Internet Entertainer Superfast for $89/month for 6 months - When you sign up, recontract, or change plans to the 5G Internet Entertainer Superfast plan, after the ‘1 month free’ offer (if applicable), you will only pay $89/month for 6 months and then pay the standard in-market plan fee (currently $99/month) thereafter. This offer is not available to consumer and business customers with a valid ABN/ACN only. It is not available with any other offer unless specified. The offer is forfeited if you recontract or change to an ineligible plan, or you cancel your 5G Internet Entertainer Superfast plan.