Compare NBN Plans and Deals
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The NBN rollout is complete! Aussies now have access to fast and reliable internet services of up to 100mbps. If you're new to NBN or are just making the switch, we have reviewed hundreds of NBN plans and NBN providers, so you don't have to. Simply use our broadband search tool or call our broadband experts and we can compare NBN plans and internet service providers for you.
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- How to Switch NBN Providers
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- How Much Does NBN Installation Cost?
- How to upgrade your NBN to FTTP?
- Expert Picks: Best NBN Bundle Plans 2022
Do I have to stay with the same provider when the NBN is rolled out in my area?
The short answer is no (as long as you’re not locked in to a contract). However, if you’ve committed to a contract term with your current provider, you should look into how much it will cost to end that contract early.
We always recommend you review your options to make sure you get on the best NBN deal when the nbn becomes available to you.
How do I know when it will be available?
Hundreds of Australian homes are being added to the NBN each week. You can use the NBN rollout map on this page to check the status of the rollout in your area.
Do I need a technician to install my NBN?
The answer is both yes and no as it would depend on the type of connection available in the area where you live. For the nbn™ Hybrid Fibre Coaxial to be installed at your premises, there’s an nbn™ approved installer who can handle that or if you’re qualified, you can do it through self-installation.
Likewise, it’s an FTTP connection, a technician is required for installing the nbn™ equipment so there must be an adult in your home around that time for the whole duration of the installation.
Yes, you need a technician.
Your phone and Internet Service Provider will provide you with a confirmation on which installation process can be applied to your premises. In addition, your provider will set an appointment for the approved installer who will then contact you by phone so that you can talk about the visit to your place. And once the process is over, you can now get connected.
Besides, you will always need a technician to help you out in moving and connecting devices like the satellite dish, utility box, antenna, modem and so on. But bear in mind, the technician’s visit also comes with a fee.
No, you don’t need a technician.
As for the self-installation for eligible premises, you can only proceed doing that once you have been confirmed that your premise is eligible for the nbn™ HFC connection. But you need to make a request to install the HFC nbn™ connection box yourself.
When you opt for self-installation, your provider will no longer arrange for an appointment with the nbn™ technician to come visit your home. The best part, you can finish your installation at your most convenient time.
According to an official of the NBN Co, introducing self-installations for HFC is part of their commitment to put the customer first. This is to ensure that the process is going to be hassle-free and more convenient for customers and for the phone and Internet providers as well.
So, why sit around and wait when you know you are perfectly fit to do the work yourself? Other NBN connections like FTTN and FTTB no longer need a technician to install the equipment inside your property so there’s no need for you to be at home.
Is NBN the same as WIFI?
No. The National Broadband Network (NBN) is a government-funded project aimed at providing a new high-speed broadband network for all Aussies. But then, since the NBN company is a wholesaler, it doesn’t sell Internet plans directly to the customers. Instead, it sells its infrastructure to Internet Service Providers (ISP), so it’s from these ISPs that customers buy the Internet plans suited for their needs and budget.
WIFI on the other hand, is the wireless technology or facility that connects your smart devices to the Internet. These gadgets include smartphones, tablets, laptops, and so on. Remember, there has to be a pre-existing Internet service so that the WIFI can be connected and becomes functional.
What is the best NBN plan for me?
There is no short answer to that question. It really depends on your individual needs. It depends on a range of factors such as your individual address, how much data you need, your desired nbn speed tier, and ofcourse; your budget. Luckily for you, we’ve built a super smart algorithm which determines what is important to you and only shows you the plans which are best suited to your needs. All you have to do is answer a few simple questions, starting with your postcode/ suburb (at the top of this page).
How do I get connected to NBN?
Once you’ve decided which plan is right for you, just click ‘Sign Up Online’ and follow the prompts, or call the number listed! Once the provider has your details, they’ll be able to schedule your connection. If your property has never been connected to the NBN equipment, the provider will first need to send a technician to connect the property. Otherwise, they can simply activate your NBN service.
How much does it cost to install NBN?
Nothing. Standard NBN installation is free of charge within the 18 month period after the NBN is declared "ready for service" in your region. However, additional charges may apply if your home or business requires upgrades to wiring ir cabling, or if you want a non-standard installation. Be sure to check with your service provider.
How much does NBN cost?
There is no standard flat rate for the NBN. Like any other form of internet, prices will vary from provider to provider, and you are encouraged to have a look around to find the one that best suits your specific needs. The best deal for you should factor in you location, how often you use the internet, how many people in your household are using the internet, what kind of data you go through, and ultimately, how much you want to spend.
Does NBN require a phone line?
No. NBN does not require an active phone line in order for customers to access the service. However, there are certain ISPs that offer a phone line service for the fixed connection services they are offering. These fixed connections include FTTP, FTTC, FTTN and HFC. The NBN uses a different home phone technology by way of the VoIP or the Voice Over Internet Protocol which is different from the traditional telephone line connection.
Where do I put the NBN modem?
The best place to put your NBN modem is near the main area where you use WIFI. Usually, the central part of the house is the most suitable place for stand-alone modems or routers. With the NBN utility box, it would be best installed in an area that can be accessed easily, off the ground and free from any obstruction. Also, there has to be an existing telephone jack nearby outside the house which is typically installed at the front portion where an existing power point can be reached. This is for a FTTP connection.
Do I have to change over to the NBN?
Yes, if you have an ADSL2+ or Cable connection you have to change to the NBN. Your existing service will be disconnected 18 months after the NBN is available. So if you do not move to the NBN you will not be able to access the internet after this time.
What happens to my home phone when the power goes out?
Traditional corded home phones don’t rely on the electricity at your property to run, so when there is a power outage you can still make and receive calls. This may not be the case once you’re on the NBN with a VoIP home phone, however it depends on the type of NBN connection you have:
-FTTP: If you have a FTTP connection, your NBN connection box may have its own backup power supply. This can keep your VoIP home phone running during short electricity outages, however the backup power supply is limited. If your electricity is cut off for more than a few hours, the backup power supply will run out of power and you won’t be able to make or receive calls until the electricity comes back on.
-FTTN/ FTTB: These types of NBN connections don’t get set up with a back up power supply, so if the electricity goes out you won’t be able to make or receive phone calls. This includes emergency calls to 000.
-Fixed Wireless: If you have a VoIP home phone connected over the NBN, your home phone won’t work during a power outage.
Traditional cordless home phones need power, so they won’t work in a power outage either.
If you have a corded landline connected to the copper network, your phone will continue to work during a power outage.
Where in my home will the NBN equipment be installed?
When your FTTP or Fixed wireless NBN service gets connected, an NBN co technician will need to install equipment both inside and outside your home. It is recommended that your internal equipment is installed in a location:
- Where there is an accessible powerpoint within 1.5 meters
- Away from any wet areas like showers, sinks, kitchens, bathrooms etc.
- Which is easy to access
In general, your NBN technician will choose the installation point for the external equipment.
FTTN/ FTTB connections won’t require a technician to install equipment at your property (most of the time) so you’ll just need to plug your modem/ gateway into the phone connection socket. If you have multiple phone sockets at your property, it’s best to install the modem at whichever socket is most central, or closest to the main areas where the internet will be used. That way the wi-fi signal from your modem has less barriers to reach your laptop/ mobile/ tablet device. If you don’t have any phone sockets at your property, you’ll need a technician to install one.
What happens with back to base alarm systems?
The NBN will introduce new technology which may not be compatible with your back-to-base security alarm system. There are a various types of alarms which work in different ways. Your alarm provider will be in the best position to provide specific advice on your alarm system’s compatibility with the NBN.
What happens to my Foxtel?
Nothing will happen to your Foxtel service when the NBN rolls out in your area. Only the internet carrying component of the cable (HFC) network will be switched off. So even if your Foxtel is carried over the cable network, it will still continue to function as normal.
What happens to Streaming TV services such Netflix and Stan?
TV streaming services which are transmitted over the internet will work the same way on the NBN as they do on your existing ADSL or Cable service. If you’re moving from an ADSL connection to the NBN, it’s possible that the quality and speed of your TV streaming services could be improved.
What happens to my medical alarms?
Certain medical alarms will need to be checked and possibly updated to ensure that they are still operational and NBN compatible. Make sure you register your fire alarms, as well as your lift emergency phones with the NBN.
What happens to my landline when the NBN gets rolled out in my area?
If your area is getting NBN Fixed Wireless, your landline which operates over the existing copper network won’t be affected; it will continue to work as it does now. For all other NBN types, your copper home phone will be disconnected approximately 18 months after the NBN rolls out to your area. If you need/ want to have a home phone, you’ll need to switch over to an NBN home phone before the copper network gets disconnected.
Do I need to be at home for the NBN to be installed?
It depends on the type of NBN connection available to you.
If you’re getting a FTTP connection and NBN hasn’t been connected at the property before, a technician will need to install some NBN equipment inside the property. Someone over the age of 18 will need to be home for the installation appointment.
Other types of NBN connections (such as FTTN and FTTB) generally won’t require a technician to install equipment inside your property, therefore you won’t need to be home.
When you sign up to a NBN plan your chosen internet service provider will confirm whether or not you need to be home for an installation appointment.
Can I keep the same home phone number?
It depends on which internet service provider you sign up with. Some providers are able to ‘port’ your existing phone number over to the NBN, however there are other providers which will have to give you a new phone number. Call us to find if you can keep your phone number.
Can I get updates on the NBN rollout?
Yes. As they connect more Australians to their broadband service, the NBN are very forthcoming in keeping non-connected areas updated. If you want updates on NBN you can subscribe to a weekly NBN rollout schedule update by entering in your name and email address here. This is the surest way to find out when your region can be expected to have the NBN.
Can I pre-order the NBN?
Yes. Many internet service providers are offering the option to pre-order the NBN to those who are in regions where construction is not yet complete. Pre-ordering the NBN may even fast track you in the queue for a quick installation when the NBN is ready in your area. Contact your service provider to find out more.
How long does nbn take to install?
Generally, it takes between two and four hours to do a standard installation, assuming that there are no complexities encountered. For instance, if the coaxial cable is not connected to the nbn™ utility box, then the process could probably go for eight hours but it seldom happens.
Technicians will do their best so that the whole process can be finished in just a single visit. But be ready for a second visit on another day since there’s the potential of experiencing difficulty in installing complicated types of connections.
What are most Australians using the NBN for?
The NBN Co measures and analyses daily traffic usage so they can help improve the network, and meet the demands of the millions of people and premises who have signed up to use the network. The NBN's website cites that their analysis of these data reports on usage patterns informs their future choices on access technologies and upgrades...
"In April we conducted a large piece of research, looking at the entirery of the 3.7 million active services we had on the network at the time, to better understand how bandwidth is being demanded by end users, when it is being used and how much data is being consumed."
A better means to view home entertainment seems to be one of the biggest draws of the NBN, with most Aussie NBN users using their bandwidth to accommodate their net browsing habits, VPN usage, and ample live streaming. In addition to this, it was found that most Australian households are using the NBN for speedier uploads and downloads. With the exception of Fixed Wireless and Satellite access networks (which are subject to capacity constraints) end-users on HFC/FTTN/FTTP networks all had very similar usage demands, particularly on higher speed plans.
A recent Screen Australia study also confirmed the Australian trend towards online and On Demand viewing, citing that the video-on-demand (VOD) landscape has changed considerably and has seen the introduction of subscription video-on-demand (SVOD) services such as Amazon Prime, Netflix, Stan, and now Kayo Sports into the Australian Market.
A survey conducted by Switch Media and Stable Research found that 39% of Aussie content streamers used a laptop or desktop, 34% used an iPad, 34% used an iPhone, and 28% used a smart TV. Of the same sample group it was found that the streaming services of Netflix, ABC, and SBS provided the best experience to their users.
NBN Connection Types
Internet Plans in Australia
Popular NBN Pages
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