Privacy and service standard with Australian broadband providers


When signing up to a broadband plan with an Australian internet service provider it is important to know your rights as a consumer. The Australian broadband market is bound by Australian laws governing privacy and service standards. 

Bank Details Privacy

Many consumers are hesitant to provide bank details over the internet or on the phone. When signing up to a broadband plan with most Australian broadband provider you will usually need to set up a direct debit payment system. Internet Service Providers, just like our staff at Compare Broadband, are bound by Australian privacy laws and once your bank details are entered into the system, they can no longer be seen or accessed by call centre staff unless you request information from billing staff.

If you aren’t comfortable giving details over the phone then you can always sign up online through a secure sign up process.
 
If you are in doubt about the handling of your private information, ask your broadband provider for a copy of their privacy policy. These are generally readily available online and will give you all the information you need to be comfortable that  your information will be handled appropriately.

Lowest Speed Limits

When you sing up to an ADSL, ADSL2+ or Naked DSL broadband plan  your internet service provider should check your distance from your exchange to ensure you will receive adequate broadband speeds. If you are too far away from the exchange your speeds may be too slow for your provider to offer a service.

If you find that after a Speed Test you are not getting anywhere near the speeds you are paying for, you should contact your broadband provider to see if they can address the issue. If they can’t give anywhere near the speeds you are paying for, you may want to consider finding a broadband provider who can. If you are in a contract with your current provider you should have a fairly sound case to break you contract if they provide the service you are paying for.

With a mobile broadband connection you should always enquire about the coverage in the area you will be using the service the most. Each Australian mobile broadband provider has a different range of service depending on which mobile phone network they are using. If there is no mobile coverage in your area, chances are youwill not receives a fast internet service. Most broadband providers will have a service guarantee that illustrates what their minimum standard of speed and reliability are. If these aren’t being met, you should advise  your provider to see if they can resolve the issue. If they can’t it might be time to switch broadband providers. You can start by comparing plans from Australian Mobile Broadband providers at Compare Broadband.