I would appreciate your reply about a plan to suit what I can afford per month about $30 plus as I am a disabled pensioner, the present provider has changed owners again and the service has become very unsatisfactory going off air on several occasions for days.
My son recommended your service. With thanks, I live in Port Macquarie town ship.
10/12/2010
You’ve contacted Compare Broadband, but I’ve checked the website page you wrote us from and can assume you are referring to TPG, whom we are a dealer for. By checking your landline phone number with TPG I have ascertained that you live near the Port Macquarie main telephone exchange. TPG can provide you with an ADSL2+ stand-alone broadband plan there.
A stand-alone plan means you’ll have to keep your telephone with the current provider, and just get your broadband through TPG. TPG runs on the Telstra infrastructure, so your telephone provider will need to use Telstra’s network and not Optus’.
TPG has a $29.99 ADSL2+ plan with 15GB, split 5GB in peak and 10GB in off-peak, which is great for light internet users. You will need an ADSL2+ modem, which you can buy through TPG if you don’t already own one. The set-up fee is free on the 18-month contract, or $60 on the 12-month contract. This is the cheapest TPG ADSL2+ stand-alone plan. Call us on 1300 106 571 to find out more about this TPG plan.
I don’t know which speed you are on with your current provider, but if it is ADSL2+ you will presumably already have an ADSL2+ modem. However, when you sign up with TPG they will still need to perform a line check from the phone exchange to ensure your phone line can carry an ADSL2+ connection. If it cannot due to network problems, your best bet will be to go for an ADSL1500 or ADSL8000 plan.
If you’ve had dropouts with the current provider’s broadband it could be a result of numerous different things, such as the modem, the phone exchange’s equipment, or your home’s copper wire landline. If it is the copper wire you are bound to have the same issues you’re having now with all of the other providers. It could be in your interest to get Telstra to come and check the integrity of your phone line.
Note: As you are on a pension, the Australian government has a pensioner internet and telephone discount you will be eligible for. Call your local Centrelink office for details.
