Dodo's Standard Form of Agreement applies to this Service & any other related products.

Dodo will send you a copy of the Critical Information Summary with your welcome email. The critical information summary is also available on our website.

Your plan is only for residential use. Dodo does not provide Priority Assistance. If you need Priority Assistance, you will need to arrange this yourself. Telstra is an alternative provider of Priority Assistance.  

Your internet speed depends on the technology at your house, your location, equipment, and the level of internet traffic. You can get more information at https://www.dodo.com/nbn                                                                                                                                                                                                           

Bills will be available in My Dodo at the start of each billing cycle. Payments will be direct debited from your nominated account on the same day your bill is issued.

If your phone line is disconnected or you move to a new house, Dodo may not be able to re-connect you to our nbn service. Any fees that you have paid before that time will not be refunded.

You have authorised us to direct debit any outstanding amount from your nominated payment method on the payment due date for your account. It is your responsibility to ensure that your nominated payment method remains valid, can accept direct debits, and has sufficient funds, for the duration of your service. You acknowledge that Dodo may terminate your service if you do not have a valid direct debit. You may update your direct debit details at any time through My Dodo.

During a power failure any home phone that is connected through the nbn internet will not work, which means you will not be able to make or receive calls, including emergency calls. Dodo does not provide a battery back-up option. Make sure you have a charged mobile phone ready to make calls in an emergency. By continuing with this sign-up, you agree to this condition.

Dodo will use the information collected here in accordance with their privacy policy, for example to assist with completing your order, or about upcoming promotions.