See how MyNetFone stacks up against other providers
See how MyNetFone stacks up against other providers
Special Offers - MyNetFone
- Free modem on 12 month contracts
- Excellent VoIP plans
- On-shore customer service and support
Who are MyNetFone? If you’re searching for a broadband plan right now, chances are you’ve heard of the Big 4 major providers (Telstra, Optus, TPG and iiNet) and the cheap-as-chips guys who operate off of infrastructure owned by the Big 4 (Dodo, Club Telco). But MyNetFone might be new to you.
Click here to check out MyNetFone’s 500GB Naked DSL plan – no line rental, free modem on 12 month contract! Call 1300 421 046
Sticking with your mobile for all calls? Check out Amaysim’s $40 Unlimited mobile plan – free calls, text and 4GB of data! Call 1300 302 942
MyNetFone is based out of Sydney, where they still run all of their call centre operations (including technical support). Their main business is Voice Over Internet Protocol (VoIP), in which they’re one of Australia’s largest providers for business solutions. Their broadband plans are mostly there to encourage people to get their VoIP product – but they’re priced extremely well, and very fairly.
Like many budget providers, MyNetFone prefers to wholesale their connections off of Optus Wholesale. OW connects to over 50% of homes, connected to Australia’s 350 largest telephone exchanges.
MyNetFone provides Naked DSL exclusively – meaning that the copper landline connection is used just for broadband, with no associated voice service. This doesn’t bring down the cost as much as people think, but it can remove the temptation for many people to connect a telephone at all, and rack up unexpected charges. Moreover, it can allow for a slightly faster service.
But even if your local telephone exchange doesn’t connect to Optus’ wholesale network, you can still connect to MyNetFone if you connect a standard Telstra landline first, with a minimum line rental of $22.95. Even though MNF don’t offer a ‘bundle’ service to these customers, the combined price of Telstra’s line rental and MyNetFone’s broadband plans beats other bundled plans – and offers other benefits as well.
Economy and Standard
MyNetFone 200GB Economy - $50/month – This plan is perfect for medium users (occasional video and music downloads, gaming and general browsing). The 200GB is split peak and off peak, so it’s best to leave any big downloads to run overnight.
This plan is available on a 12 or 24 month contract. MNF have consistently offered a free modem on even a 12 month contract, and this is no cheap Netgear kit – MyNetFone typically provide a Billion BiPAC 7401VGP-R3. Ask ‘the tech guy’ in your family – Billion modems are built to last, with an excellent user interface and clever software inside to overcome annoying issues like dropouts, slow speeds and signal noise.
From time to time, MNF will also offer your first month free on a 12 month contract, and 2 months free on a 24 month contract. The setup fee is a particularly low $49 (free for 24 months).
If you decide to bring your own modem, you can get free calls for a year instead, through MNF’s VoIP service (more on that in a sec). Of course, if you’re completely sticking with mobiles for all calls, it’s nice to have a spare modem lying around J
MyNetFone 500GB Standard, $60/month - exactly the same offer as above, but with more data.
VoIP has had some trouble taking off in Australia. It requires a high speed connection for decent quality, which is too hard to guarantee. Most solutions have been based on dodgy, off-the-shelf software and cheaply built handsets. It was more a novelty than a reliable replacement for a traditional landline.
MyNetFone offers a more professional solution. They’re the only VoIP provider to offer any type of Quality of Service (QoS) guarantee. They operate their own Points-of-Presence at many interconnection points around the world, giving them control over the quality of their service.
Megasaver Premium - $20/month – This plan will suit most, with 200 free landline calls included (10c per call after that), and that applies to local and STD numbers (13/1300 numbers are 25c untimed; 1800 numbers are free). This plan also comes with 200 minutes of mobile calls (20c/min after that).
As for hardware, you can actually convert an existing telephone handset to a VoIP handset with a $10 adaptor – or you can purchase a 3 handset bundle, which comes with tons of extra features (including text messaging, different numbers and more) from $250.
Ultimate Talk $40 – This huge VoIP plan comes with 4500 minutes a month, that can be used for Australian AND International numbers (70 countries) and 500 mobile minutes.
We won’t lost all 70 countries here, but these popular destinations are included:
Some VoIP plans are offered at a big discount if paid for a year in advance.
Apart from the all-Australian based support and service, MyNetFone offers promotions from time to time, and CEO Rene Sugo maintains a regular blog. MyNetFone has been acquiring smaller VoIP providers for the last year, expanding their network and regularly updating their plans to reflect their greater scale.
For broadband, MyNetFone offers the most attractive Naked DSL options we’ve seen yet- cheap setup fees, reasonable contract lengths, free hardware and regular special offers.
To check if MyNetFone is available in your area, call 1300 421 046
To discuss other broadband providers or to check on the best plans available, call us on 1300 106 571
MyNetFone expands VoIP network with acquisition
- VoIP network one of Australia's largest
- How good is VoIP?
- What are alternatives to landlines beyond VoIP?
MyNetFone has acquired GoTalk for $1.4 million, expanding its wholesale voice-over-internet network to be one of the largest in Australia. The buyout will further cement MyNetFone’s status as the VoIP provider of choice for budget (and customer service) conscious consumers.
What is VoIP?
Voice over Internet Protocol seems straightforward, but is rarely understood by most people beyond ‘cheaper telephone calls’. VoIP is essentially the means by which traditional telephone networks will be integrated into the all-digital communications world, on the internet.
In the past, all communication networks had a real and distinct physical presence in our world. For TV, this meant massive transmission towers, antennas on every roof and repeaters all over the place. For telephone networks, this means a telephone socket in every home, grey pillars on every street, pits, ducts, exchange buildings and utility poles. And more!
All of this infrastructure meant that each call was basically just your voice, carried along an electrical wire, and eventually amplified until it reached a line connecting to the place you were calling. This ‘switching’ is what made long distance calls expensive.
With VoIP, your voice is turned into a digital packet, sent at high speed along the internet, and unpacked into a voice signal at the other end. Because the internet is essentially decentralized, making a call to Pakistan is the same as making a call to your neighbor.
Does it work?
Yes and no. The problem with digital phone calls is that they happen in real time, and require a lot of on-the-fly processing. Traditional phone networks and the technology involved have been around for decades, and have largely been made to ‘just work’; by contrast, digital calling technology is still being worked on, and lacks the same quality of service. It depends largely on the speed and reliability of the underlying internet connection on both sides of the call.
But there are ways of making it better. Better software helps, as does a larger network of ‘Points of Presence’. For a carrier like MyNetFone, this means installing servers in more internet exchanges that directly connect to other networks. At this point, it gets more complicated than can be summed up in a short article, but these ‘POPs’ are what’s likely being acquired from GoTalk.
The more common solution being employed with many providers is to do all the digital stuff at the telephone exchange. This means that customers plug a regular telephone handset into the traditional wall socket, and the call to the exchange is normally switched. But at the exchange, the provider uses their far more capable networking and processing equipment to digitally package the call, send to a POP, which then interconnects back to the regular telephone system on the other end. This is what’s employed in many traditional internet + phone bundles that come with free calls, such as those offered by TPG, Dodo and Optus.
MyNetFone is still relying on most of the hard work being done within the customer’s own home, but is aiming for quality nonetheless.
The main differentiation with MyNetFone VoIP is that they are trying to provide a certain Quality of Service (QoS) guarantee. This means that they provide hardware (for free on most plans) that has been optimized to work with their software, to make sure there is reserved bandwidth for the phone service (most modems will just ‘turn on the tap’ and use your entire speed for whatever you request, meaning that a big download can interrupt your VoIP service).
For their internet plans, MyNetFone aims to provide Naked DSL (broadband over a regular phone line with no traditional voice service) in a bid to lower line noise and electrical ‘crosstalk’, improving the quality of the connection for the VoIP service (if only marginally).
But at the end of the day, it has to be remembered that the traditional landline phone service is very hardy, with the electrical current being provided through the line rather than AC power (which is why a traditional landline works in a blackout) and with battery backup in the network to provide emergency services in dire situations. All VoIP services are inherently reliant on mains power and internet connectivity to work.
Should I get VoIP?
Yes, with the following provisos:
- You can already get a decent, fast, internet connection over a phone line (ADSL) or Cable (you can call us on 1300 106 571 for a preliminary check on that).
- You don’t require fax, back-to-base alarm or Priority Assist (medical emergency) services
- You make enough calls interstate and internationally to warrant the extra time and configuration
As mentioned earlier, some providers do a VoIP service that requires no configuration or special hardware on the other end, by using the traditional phone network in part to provide the service.
TPG - $80 Bundle – Unlimited data, landline calls (incl. local, STD and 1300 numbers), unlimited mobile calls on all Australian networks and unlimited international calls to 11 countries. Call 1300 106 571
Dodo - $70 Bundle – Unlimited data, unlimited landline and mobile calls within Australia (13/1300/1800 numbers not included). Call 1300 136 793
If you’re completely free of landline phones and rely solely on mobile, the following combination of services might be so tempting that you’d want to pay out of your current contract to get it!
MyNetFone Naked DSL - $60/month for 500GB of data, $49 connection and free Wi-Fi modem ($13 delivery fee). 12 month contract, call 1300 421 046
Amaysim Unlimited Mobile - $39.90 a month, unlimited calls to landlines, mobiles, 13/1300/1800 numbers, unlimited SMS/MMS, 4GB mobile data. SIM only (BYO Mobile). Call 1300 302 942
For more info or details, you can call us on 1300 106 571
Best Deals: MyNetFone Naked DSL
- Up to 2 months free - limited time offer
- Available as Naked DSL or as standard ADSL2+
- Australian-based customer service
Sydney based ISP MyNetFone is filling some unique gaps in the market right now, focusing on organic growth and offering plans that strike a balance between super cheap competition like Dodo, and premium priced providers like iiNet. Their latest deal includes a Naked DSL connection with 200GB of data for $50 a month, free Wi-Fi modem, $49 connection fee and first month free on a 12 month contract. On a 24 month contract, the connection fee is $0, and you get your first TWO months free.
The 1 month/2 month special is for a limited time only, but the free modem and cheap connection fee is part of a regular offer. Even without the free months, MyNetFone might just have the best deal available right now.
Click here to check out the details of MyNetFone’s 200GB and 500GB plans, or call 1300 421 046
Naked DSL is becoming popular as more and more households abandon landlines for mobiles, but still want the reliability, speed and high data allowances of DSL connections. But most people are surprised to find that Naked DSL is not significantly cheaper than a full ADSL2+ bundled connection with a landline included – in fact, it can sometimes be more expensive overall.
For some people, Naked DSL is still attractive, even when you don’t save money; having no phone service available removes the temptation to plug in a phone and use it (and draw charges for usage). This is handy in share houses or rental properties. A naked connection can also sometimes provide a slight speed boost.
But the problem until now has been that most ISPs make more money from Bundled deals then they do from Naked DSL – so they’ve made a Naked connection harder to get. MyNetFone is one of the exceptions – they prefer to connect you with a Naked DSL line, and then provide a voice service with their excellent value Voice over Internet Protocol (VoIP) service, with plans starting from $10 a month – or you can opt to stick with your mobile.
What’s the catch?
We’ve looked over MyNetFone’s current deal, and honestly can’t find anything wrong with it – at least not in comparison to other plans available. Their offer combines an impressive mix of the most popular sales ‘drivers’ we hear about from visitors to our site:
- Low price
- Lots of data
- Australian-based customer service (Sydney call centre)
- Reasonable contract lengths
- Low setup fees ($49 for 12 months, $0 for 24 months)
Maria Babicheva, Senior Marketing Executive at MyNetFone, acknowledged their careful approach to developing plans that target popular, but otherwise unloved drivers for many customers. “MyNetFone’s mission is to deliver the best possible customer service, value for money and quality services compared to any other provider in Australia, and we developed our Naked DSL offers with this in mind – we are not trying to compete on low prices, but rather to include additional value that makes the service rewarding for customers. At the same time, we are focused on delivering quality services with low contention and a local Australian Support Team. We see this balanced approach as our key differentiator in the market & the continuing growth in our DSL subscribers shows that it is a solid position”.
MyNetFone’s claim of ‘low contention’, both from Ms. Babicheva and on their website, is of particular interest to tech-savvy bargain hunters who have been burnt by cheap providers in the past. Though no ISP releases their specific contention ratios (ie. the number of people sharing a connection at any one time, which can affect the speed of service), MyNetFone is one of the few to pledge such attention to this growing concern.
But of course, there are a handful of catches. Going on a 0 month contract attracts a steep $199 connection fee, with no free modem or other bonuses; but at least the option is there. The $199 is also the fee for disconnecting while under contract.
Moving while under contract also attracts a $99 relocation fee, which is to be expected when MyNetFone are absorbing so many of the other costs.
The plans are split into peak and off peak times, alas. So if you’re not planning on using the internet after midnight, the plans are more like $50 for 100GB and $60 for 250GB. That’s still excellent value that will cover most people’s needs adequately.
And of course, there’s the issue of availability. The Naked DSL plan, with no other charges payable, is only available in some metro and large regional areas.
BUT…if you’re out in the sticks, you can still get this offer – you just need to have an active Telstra landline already connected. So if you don’t need the actual voice service, you can call Telstra on 13 22 00 to have your line connected, and then pay the minimum line rental – Home Line Budget, for $22.95 a month. Once your number is activated, MyNetFone can then offer any of these plans as a standalone ADSL2+ service. It means you’re paying an extra $23 for the same service, but that still beats out many other ‘Off-Net’ offers – especially for those who don’t need a voice service.
Not enough data…
MyNetFone does have a 1000GB plan, but at $99.95, it starts to look a little weak against the competition. If your data needs are heavy, you’re better off with one of the following providers, each with a particular other ‘hook’ to make them competitive:
TPG Unlimited - $60 (Good: big reliable network. Bad: steep setup fees) - 1300 106 571
Dodo Unlimited - $59.80 (Good: cheap with lots of perks. Bad: off-shored customer service) - 1300 136 793
iPrimus Unlimited - $70 (Good: Excellent, aussie-based customer service and support. Bad: no free goodies, steep connection fees) - 1300 137 794
Club Telco Unlimited $70 metro/$90 rural (Good: No contracts. Bad: ongoing annual membership fee, off-shore customer service). - 1300 138 155
12 months is still too long a contract…
There is an option for a 0 month contract, but there are no special offers and the connection fees are steep. TPG has 6 month contracts, Club Telco has no contract at all, with cheap connection fees.
I still need a home phone service, or other services that need a full phone line (fax, back to base alarm, priority assist, etc)
MyNetFone does offer a comprehensive VoIP package, with great deals on VoIP hardware as well. They also offer a Virtual Fax service, for those who still need it.
But if you don’t want to mess around with VoIP (which can get a little convoluted), then TPG and Dodo have free calls included in many of their bundled plans. Other complex services would still not work.
For a full service phone line with fax, alarm and other capabilities, you will still need to go with Telstra (13 22 00) or Optus (1300 137 897). Telstra’s bundles are affordable, but usually require several other services to make them so, such as mobile and Foxtel. Optus is a little more flexible.
MyNetFone, even without their current first month free promotion, is one of the most reasonable providers available right now. Instead of offering deals that are too-good-to-be-true, they focus on the things that most customers find important – low price, low commitment, good value and low entry requirements. They don’t go overboard on any one thing – connection isn’t free, the contract isn’t nothing, the price isn’t too cheap – they seem to have rationalized every factor to a happy medium. If you’re in the market for a new service right now, start with them. You won’t be disappointed.
MyNetFone can be contacted on 1300 421 046.
Best deals this week – MyNetFone, Internode and Dodo
- MyNetFone - best for Naked DSL
- Dodo - Best for free hardware
- Internode - best for customer service
Internet Service Providers (ISPs) shouldn’t have much to offer during the Christmas shopping boom, seeing as how they sell what’s essentially a utility connection and not a product that can be easily wrapped up as a gift. But with everyone in a buying mood, they certainly try their best to get in on the action.
Dodo – XBOX 360 + XBOX Live Gold Subscription - $80/month incl unlimited data + line rental
Call 1300 136 793
Dodo’s current promotion actually does have some hardware involved. For what amounts to $20 extra per month on their usual unlimited bundle, you get an XBOX 360, a Kinect motion sensor kit, copies of Disneyland Adventures and Kinect Adventures, 25 months of XBOX Gold Live online gaming service, and a copy of either Sesame Street (for kids) or Halo 4 (for big kids).
As for the broadband, you get Unlimited ADSL2+ (no limits on downloads or uploads), a standard phone service and free connection on a 24 month contract. The one caveat – no free modem. If you have a modem from a previous ADSL connection, then you can probably use that: otherwise you would need to purchase a modem separately.
Overall, this is a pretty good deal if you were looking to surprise the kids/partner with an XBOX anyway. Even if you’re not using it for games, an XBOX opens up lots of other services, most notably Foxtel – which can be delivered via XBOX with a broadband connection.
MyNetFone – Free Wi-Fi Modem on 12 month contract with plans 200GB and above
Call 1300 421 046
MyNetFone should be getting a lot more press. They’re focused on delivering Naked DSL (ie. fixed-line broadband with no standard telephone service) and on finding a reasonable solution to every other ‘bubble’ in the market. For example: any provider offering tons of data for little money, will also require a steep setup fee OR a long contract. Providers who offer free modems and a free connection generally charge more per month and give you less data.
MyNetFone have a pretty decent mid-way for both problems. For $60/month, you get 500GB data – 250 peak/250 off peak. The connection fee is only $49, the contract is 12 months only and you get a free Wi-Fi modem.
They can also deliver some excellent VoIP solutions, which is really their core business. On the above plan, you can swap the free modem for free calls for a year – otherwise their phone plans start from $20 a month for 200 free calls (local/national) and 200 free calls to mobiles as well.
Internode Summer SIM Giveaway/150GB Naked Special/Eve Promotion/$99 Bundle
Call 1300 106 571
Internode trades on its superior, all-Australian based technical support and customer service, which has been rated at or near the top of the industry for over a decade now. It is, however, less prone to offering deals and promotions, preferring to never cut corners that would jeopardize its gold-plated technical prowess.
Since their takeover by rival iiNet in late 2011, Internode have had more scope to offer new services and deals. The first big departure is to become a Mobile Virtual Network Operator (MVNO) meaning that they can offer low-cost, high value SIM cards using an existing mobile network (usually Optus) without having to build their own.
Internode’s NodeMobile plans are surprisingly excellent value, with a $20 plan giving you $450 credit and 1.5GB of data – or $40 giving you $750 credit and 3GB data. When taking up a broadband and phone bundle for 24 months, you get the $20 plan free for six months (Summer SIM Promotion).
Naked Broadband is meant to save people money, by eliminating line rental as part of the cost of a broadband connection – but people are usually surprised to find that it costs the same anyway (for example – a broadband connection might cost $50 + $30 line rental, whereas the same Naked DSL plan costs $80).
Internode is keen on getting customers onto Naked Broadband, so they’ve started a promotion whereby a $60 Naked plan, usually coming with 30GB data, will now come with 150GB. This compares very well to a bundled phone and internet plan, which is still $60 for 30GB.
For customers in South Australia, Internode is running an ‘Eve’ promotion, an answer to Telstra’s recent acquisition of Adam Internet, a regional SA-only ISP. The Eve promotion gets you a $50 credit, per month, on either the 150GB Naked plan or the $80, 200GB bundled plan, when connecting for a 24 month contract. Connection fee is waived as well.
Last but not least, Internode has started offering a $99 “Four-Play” (har) bundle, including 200GB data, NodeMobile SIM card, Home Phone and Fetch TV, an internet-based Pay TV service. Available with free connection on a 24 month contract.
For more details on these and other offers, call us on 1300 106 571!
MyNetFone is a wholly Australian owned and operated company offering competitive Naked broadband services across the country. Naked broadband is an ADSL2+ connection without a home phone service, which is ideal for customers who do not make calls on their landline. MyNetFone offers a range of Naked broadband plans from 1GB to 1000GB. Uploads are not counted toward the data limit, and all plans except for the 1GB plan are shaped to 256kbps. Customers who cannot access Naked broadband are offered the same plan on ADSL2+ or ADSL with their existing landline. Customer service is a high priority, and customers are offered unlimited free technical support to customers from its Sydney call centre. A 'good value guarantee' is another bonus, which means the company will automatically upgrade your plan if the price is reduced or the data quota increased.
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