How long will it take to get my internet connected when moving house?

  • Waiting times depend upon the nature of the set-up
  • Moving house can have the longest wait time (up to 21 working days)
  • Mobile broadband an easy solution for connecting in a hurry

So you’re moving into a new house or you’re not satisfied with your current internet provider but you’ve found a new plan that you want to try, great! 

The next problem is, how long do you have to wait to get connected?

Today, we’ll cover some of the typical situations where you might be making a new connection and how long it usually takes before you can get back on the ‘net.

I'm moving house (NBN)

Depending on how ready your property is for NBN, connecting can take from only 48 hours to around 3 weeks. 

If there is already NBN equipment installed in your property by the previous owners, activation will usually only take within 48-72 hours.

However, if you require the equipment to be installed, the likely timeframe extends to 1-3 weeks due to the availability of technicians to complete the activation. 

I’m moving house (ADSL2+)

Generally, the wait time for an ADSL2+ connection is around ten working days, with some companies promising a shorter period of  2-7 working days. The reason for the wait is because lots of people sign up for ADSL2+ every day, and every connection takes at least a small amount of manual labour. There is always a chance that you might get lucky, depending upon what provider you sign up with and what the equipment in your area is like, but generally, you should be prepared for a ten working days wait. 

It may be tempting to sign up for your internet before you move house, but we generally advise against this. You could run the risk of either disabling the current occupant's phone and internet, or not being able to give the provider access to the property if they need to be able to go inside for any reason. We recommend signing up with the provider you have chosen three to four days before you move into the new property.Note that even if a provider advertises fast churning times, this does not apply if you're moving to an entirely new property.  If you feel like you'll be helpless without a broadband connection, you could always find yourself a cheap mobile broadband option for your time in limbo. 

You'll want to make sure that you're picking a plan that has no contract, and reasonably cheap set-up. It's rare that you'll find something within budget that's more than 1-2GBs, but if you're only using it to check emails and other urgent matters while you wait for your fixed-line connection to activate, there shouldn’t be a problem. Getting a dongle to keep in a drawer on the off chance you'll need it one day can be a great idea, and can definitely keep down frustration around having to wait for internet.

I already have a home phone, and only need ADSL2+

If you have a home phone connection that you're happy with, you may decide to just get internet from a provider, and leave your phone with whatever company you like. In this case, the wait time is slightly shorter.

Click here for the best ADSL2+ only plans.

Obviously, work still has to be done at the telephone exchange in order to connect your internet, but it's simpler to do than setting up phone and internet. Therefore, the standard industry wait time is three to five working days. I already have ADSL2+ and a phone, but want to change just the internet to another provider. Most providers have agreements with each other now that include a fast transfer rate. That means that when you switch from one provider to another, they will conduct the transfer as quickly as possible. The standard downtime is around four hours. After that, you can contact your provider's tech support to find out what's going on. 

I want to transfer both my ADSL2+ and my home phone to another provider

This can vary wildly from provider to provider, so it is important to ask your provider exactly how long you're likely to be without internet.

The window can be something as short as four hours of internet downtime to the standard ten working days before you have access to both internet and phone. That's why it's important that you confirm with your provider how long you should expect to be without internet when you're making the change. 

This will differs depending upon the provider you're signing up with, the provider you're moving from, and even the equipment at your local exchange!

I want mobile broadband

Mobile broadband comes with its own host of drawbacks – but the time it takes to make the initial connection is definitely not one of them. 

Click here for the best mobile broadband plans.

Unlike the other options we’ve talked about, the wait time for your mobile broadband isn’t down to your provider but your local post office. Whenever you get the modem or dongle, you can just plug it in, in some cases you’ll have to quickly register it, but it’s go time from there! It's a great way to connect as you’re waiting on a more permanent option. 

Call us at Compare Broadband if you have any further questions or need help picking a plan on 1300 106 571.