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Hayley Lower

Hayley Lower

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Hayley Lower writes content for Compare Broadband, drawing on over ten years of experience in the technology, internet, and communications fields.

With her expertise, she creates informative and engaging content that keeps up with the latest industry news.

Prior to working with Compare Broadband, Hayley freelanced across global clients, offering expertise on website content, blogs, product descriptions and more.

Latest Content from Hayley

Breakthrough: Live NBN Network demonstrates 100 Gigabit technology for the first time

Nokia revealed today that NBN Co, Australia’s leading broadband provider, has achieved a groundbreaking milestone: It conducted the world’s first live network demonstration of multiple next-generation PON technologies. Nokia, known for its phones, has shifted focus to business networking in recent

ACCC: New NBN pricing boosts Internet performance during busy hours

The Australian Competition and Consumer Commission (ACCC) reports that broadband speed performance during peak demand hours has significantly improved for users of NBN 'Home Ultrafast' 1000 Mbps services. This improvement follows the removal of capacity-based charging under NBN Co's new wholesale

3G network shutdown Australia: Everything you need to know

As the rollout of 5G continues across Australia, mobile network operators are beginning to phase out 3G services entirely. Mobile network operators are phasing out 3G networks to maximise the use of limited spectrum. Vodafone led the way by shutting down its 3G network on 15th December 2023 and it

List of phones affected by 3G shutdown

As Australia moves closer to shutting down its 3G network this year, owners of older phones may face issues with their voice capability, which relies on older technology. Vodafone has already turned off its 3G network and Telstra and Optus will do so in June and September, respectively. This switch

NBN Co plans to turbo-charge high speed tiers

Australians could soon experience faster Internet speeds with NBN Co's proposal to boost download speeds on its NBN Home Fast product from 100/20 Mbps to 500/50 Mbps at no extra cost. There are also plans to triple the download speed of its NBN Home Superfast product from 250/25 Mbps to 750/50 Mbps

Compare and find the best Internet plans in Point Cook, Victoria

The ideal broadband plan for most Point Cook households is an NBN 50 plan with unlimited data. This plan offers a good balance of speed, affordability, and peace of mind with no data caps, making it suitable for households with 3 to 5 people. Price differences between providers often depend on

66% of Australians haven't upgraded their Internet plan for at least 3 years

As we move further into the New Year, it's a good idea to check if your current Internet plan still suits your needs. According to the NBN Co, the amount of data we’ve been using in the past seven years has increased triple-fold, but two in three Australians haven’t changed their Internet plan

Ultimate guide to your NBN connection box | Compare Broadband

The NBN Connection Box is essential for connecting to the NBN network. It works with your modem to provide a strong, reliable Internet connection throughout your premises. It's important to know that there are different types of NBN connection boxes, each designed for specific connection types:

How do I improve my Wi-Fi signal? - Compare Broadband

In today's world, dealing with unreliable Wi-Fi is a frequent frustration. Whether it's a movie streaming interruption or a dropped important call, a weak signal can be quite bothersome. Fortunately, there are straightforward steps you can take to enhance the quality of your home Wi-Fi network -

TPG drops Internode and Westnet

Internode and Westnet halt new sign-ups for NBN and mobile services, paving the way for an eventual closure. This move is in line with TPG Telecom's strategy to streamline its brand portfolio. TPG has decided to close the doors to new customers for its Internode and Westnet brands, with plans to

NBN prices are changing: What you need to know

There’s good news for customers on the higher tier NBN plans as discussions between the Australian Competition and Consumer Commission (ACCC) and NBN Co have led to a shake up in NBN pricing. NBN Co has been given the green light to revise the Special Access Undertaking (SAU), which plays an

How long does Exetel take to connect?

Exetel stands out as a top-tier Internet service provider in Australia, known for its swift and dependable connectivity. For those considering an Exetel Internet plan, understanding the timeframe for connection in Australia is crucial. This article aims to shed light on this process while

How to set up your Belong BYO modem for NBN

There's a huge range of modem options available on the market but some providers offer to supply you with one, where others will allow you to bring your own modem to its service. Understanding how to set up your Belong BYO modem for NBN means you don’t have to go out and buy a whole new modem to

How do I find out who my Internet provider is?

In some cases, rental properties include an existing Internet connection, which is convenient until issues arise. Identifying your Internet provider can be challenging when you're unsure who it is. Here's how to figure it out with multiple providers in the market. Who is my Internet

How to check Internet availability before moving in

When preparing to move, it's crucial to check the Internet connection's reliability in your new area. You should know if the Internet is available, stable, and reliable there, especially if you rely on it for daily activities like work or school. Knowing how to check the reliability of your new

NBN FTTN: How do I find my NBN node?

NBN offers various connection types like Fibre-to-the-Node (FTTN), Fibre to the Building/Basement (FTTB), Hybrid Fibre Coaxial (HFC), and Fibre-to-the-Premises (FTTP). FTTN is a fixed-line connection where the fibre is near your location, connecting to your home through existing copper wiring. If

NBN compatible modems: Do you have the right one?

The NBN is Australia's most common household Internet connection, but you might be wondering: what modem do I need for NBN, and is my modem NBN compatible? While the NBN rollout is complete, some homes may still need to upgrade their equipment to fully benefit from the network's potential. If

Internet plans: Can you have two Internet subscriptions in one house?

In today's world, a stable and dependable Internet connection is essential. That's why many Australians are exploring backup Internet plans in case of disruptions. Some are even considering having multiple Internet connections in their homes. But is this feasible? Can you have two Internet

How many devices can be connected to Wi-Fi?

In today's world, a reliable Wi-Fi connection is essential for every household. With the increasing reliance on technology, people are constantly seeking knowledge, staying connected with friends and family, and staying updated on important business matters. However, with multiple devices sharing

5G modem options: Which can you buy in Australia?

5G technology is reshaping our Internet experience, offering a wireless alternative that outpaces traditional fixed-line connections like the NBN in speed and convenience. To harness the power of 5G Internet, you'll need a compatible 5G modem. Unlike 4G modems, 5G modems use MIMO (multiple input,

Video calling for seniors: Which device is best?

Staying connected is crucial for everyone, including seniors and pensioners. Communication devices with affordable internet plans can help them stay in touch with loved ones and avoid loneliness. While face-to-face interactions are valuable, technology allows us to connect virtually from anywhere.

Wi-Fi 5 vs Wi-Fi 6: What's the difference?

Wi-Fi 6 is the current standard for Wi-Fi devices, also known as 802.11ax. It offers faster connections to more devices than Wi-Fi 5, but you'll need devices compatible with the technology to take real advantage of those improvements. The differences between Wi-Fi 5 and Wi-Fi 6 are quite technical,

What is a network security key?

The Internet has changed how we access information and services, offering easy convenience. However, this technological progress has also led to an increase in cyber threats, ranging from personal data breaches to large-scale corporate attacks. Fortunately, with greater awareness and the

Which NBN providers have 4G backup?

NBN outages are an unfortunate reality, but several providers now offer NBN plans with 4G backup to keep you connected when the NBN goes down. These plans include an NBN modem that not only connects to the NBN but also taps into mobile networks for data. If your NBN connection fails, the modem

How to configure your NBN modem

One of the initial steps when you sign up to an Internet plan and receive your modem is familiarising yourself with setting it up. Acting as a bridge between your devices and your connection, a modem manages the number of devices you can link and directly interfaces with your Internet service

What to do when your Telstra modem isn’t working

While some claim that NBN comes with its fair share of challenges, troubleshooting Wi-Fi modems shouldn't be one of them. However, there may be times when you need to troubleshoot on your own. In such cases, you can easily reach out to Telstra's live chat or technical support for assistance with

How to connect your home phone to NBN

Even as mobile phones become more popular for calls, you can keep your home phone with the NBN. NBN home phones use Voice over IP (VoIP) technology to connect. When you sign up for an NBN plan, your provider may offer call packages that allow you to use your home phone line over VoIP. NBN allows

TPG Internet not working? Try our solutions

Internet connectivity can be a bit unpredictable at times. The key to troubleshooting connectivity problems is to first pinpoint the source of the issue: is it within your home network (like a modem), on the device you're using, or is it related to your provider? TPG is known for its

Need Optus parental controls? Take a break with Optus Pause

Tired of devices and excessive screen time disrupting your family moments or digital detox? Consider trying out Optus Pause. Optus Pause customers can enjoy better and stricter parental controls, ensuring that screen time no longer gets in the way of family time. In the past, sitting too close to

Cheapest NBN plans for seniors and pensioners

Everyone has unique Internet needs. While some may only require it for basic tasks like emails and social media, others rely on it for running home-based businesses or streaming high-definition videos. Selecting the right plan can be overwhelming, especially when you want to avoid paying for

Get a free modem with the best unlimited NBN plans

Finding the right Internet NBN plans with free modem available is easier than you think. There are options across a range of providers that offer customers a modem for free - but these often come with the caveat that you stay connected with that provider for a minimum length of time. Choosing the

NBN modems: Is yours locked?

When considering a switch to a new Internet plan, the question of whether you'll need a new modem isn't always a straightforward "yes" or "no." Compatibility with your technology type is crucial, as not all modems work with every Internet plan. Some NBN providers, like Telstra, may require you to

Mobile phone networks and frequencies: Will your phone work in Australia?

When using a mobile phone for calls, messaging, and Internet, it needs to connect to a specific network, which varies around the world. To ensure your phone works in Australia, check if it's compatible with local networks, which use different frequencies like 850MHz or 2100MHz. Be mindful of

How to set up Internet parental controls on your NBN connection

Parents always aim for the best for their children, especially in today's digital age where the Internet can expose them to violence, hate, and harmful content that could adversely affect their young minds. One effective way parents can protect their children online is by setting up parental

Dealing with iiNet outages? Learn how to fix common iiNet issues

Experiencing issues with your iiNet NBN plan? Dealing with annoying Internet outages that interrupt work and streaming? While iiNet outages are uncommon, they can occur regardless of the quality of your plan. Typically, these outages are short-lived, lasting only a few minutes or hours. In many

Common Issues with Your Dodo NBN Plan and How to Fix Them

In the era of 5G Internet technology, it's frustrating when NBN connections still have issues. While technical problems are sometimes unavoidable, knowing how to troubleshoot your hardware can help you avoid poor Internet service. If you find your Dodo Internet not working, you need to know what

Problems with Aussie Broadband? Here’s how to fix them

Are you having problems with your Aussie Broadband NBN plan? Many people now use the Internet as part of their everyday lives. That is why most of them are subscribing to NBN plans because they are reliable. However, technical problems are inevitable, and even Aussie Broadband users are

How to fix TPG slow speed

Is your Internet connection running slower than usual? A sluggish connection can be frustrating, especially when it hinders activities like streaming high-resolution videos or playing online games without interruptions. If you're experiencing slow speeds with your TPG plan, there are ways to

Why your Internet’s not working

Are you tired of waiting for webpages to load at a snail's pace or getting disconnected from your online gaming session right in the heat of battle? We've all been there. The frustration of dealing with a broadband connection that just won't cooperate can be maddening. Most people look to blame

Belong Wi-Fi connected but no Internet? Let’s troubleshoot it

The Internet is a revolution, but it’s not infallible and no matter the Internet service provider you use, there will be times where it seems to drop out and you end up with no Internet at all. With Belong, there is a range of plans you can choose from, but knowing how to troubleshoot your

5G: Security risks to watch out for

5G technology is the new standard for broadband cellular networks. Many people are expecting that it will open up new possibilities and opportunities for tech advancement and innovation because it can support advanced technologies like the Internet of Things. Yet, there are concerns about 5G's

NBN moving house tips to transfer your NBN service

Relocating to a new home often comes with a hefty price tag and demands a significant amount of time. From packing and hiring a moving truck to the actual move and subsequent unpacking, there is a lot to get done. However, even after all these tasks are completed, there's still much to be done,

What you need to know about Spintel 5G home wireless broadband

As more people seek fast and reliable Internet connections, the technology used by providers plays a crucial role in ensuring consistent service. While some providers rely on fibre connections, others are turning to wireless technology like 5G to deliver Internet services. In the past, wireless

Optus 5G home Internet and mobile plans in Australia

5G is a strong competitor in Australia's mobile network industry, promising faster speeds than the NBN's premium Internet services. 5G home Internet is well established and many providers are offering plans for customers seeking flexible, fast, and reliable broadband. What is 5G? 5G is the

What makes your Internet connection so slow?

A slow Internet connection can ruin your experience of being online - and there are plenty of reasons why it could be happening. Before diving into an extensive troubleshooting session or considering a costly technician appointment, we suggest going through this checklist to save yourself

Stan vs Netflix? Binge vs Foxtel Now? Compare streaming services with Compare Broadband

The way we consume entertainment has shifted to digital platforms. Streaming services have made it easy to access our favourite shows and movies on smartphones and tablets. However, with the growing popularity and demand, there are now numerous streaming services to choose from, including popular

5G vs NBN: Which is the better choice?

5G offers faster Internet on your phone, improving download speeds, streaming, and device connectivity. It's a step up from 4G, making your mobile experience better. However, not all areas have 5G yet, and not all devices work with it. Fast becoming accessible to more customers than ever before,

Need an NBN replacement battery? Here’s what you need to know

A reliable Internet connection is no longer a luxury but a necessity and the NBN has changed the experience, offering high-speed Internet access like never before. However, this connectivity is dependent on a crucial component often overlooked: the NBN battery. So, what do you need to know about

The NBN Box Lights: What Do They Mean?

The gentle flicker of lights on your Internet modem may seem like mere decorations, but they serve a far more practical purpose. These lights are not just for show; they provide crucial information about the status of your connection and can be invaluable when troubleshooting or diagnosing

Best NBN alternatives for a reliable Internet connection

Although the NBN has extensive coverage across Australia, it might not be the ideal choice for everyone. Whatever your circumstances, there may be better-suited alternatives to meet your specific requirements. Fortunately, Australia offers several NBN alternatives, from 5G home Internet to 4G home

What’s the best Wi-Fi for one person?

Living alone comes with its perks: peace, independence, and minimal accountability (to a certain extent). Plus, you don't have to worry about housemates hogging the Internet. However, the downside is that you're solely responsible for bills, including broadband, which can either strain your budget

When it comes to Internet speed, Mbps is a key metric to understand. Mbps stands for megabits per second, representing the rate at which data is transferred over your Internet connection. The higher the Mbps, the faster your Internet speed can potentially be. You may also encounter speeds measured

Congratulations on your new home or upcoming house move. Before you dive into the excitement of settling in, it's essential to address an important aspect: getting your home connected, especially when it comes to setting up an NBN connection for a new house. The NBN - or National Broadband Network

How do I get Wi-Fi at Melbourne Airport?

So you've got time to kill at Melbourne Airport. Maybe you've just landed, and you're waiting on your baggage to do the same. Maybe you're on your way out of the country, and you've been hit with a delayed flight. Well, rather than eat up your own mobile Internet data, why not simply hook up to

What happens to the NBN in an emergency?

Unfortunately, there are times when disasters cannot be avoided. In an emergency affecting the NBN network, critical services like hospitals, fire, police, and emergency services will be reconnected as a priority. Before the NBN arrived, you could still make phone calls in a blackout. Without a

Why isn't my Wi-Fi working?

When your Wi-Fi isn't working, it can be due to different issues like equipment problems or Internet outages. So... why isn't your Wi-Fi working? The answer is likely very simple and fairly easy to remedy. Your service could be at fault - and that’s where we can help - or it could be any number of

Six ways to get faster Internet speeds

When you're online, the last thing you need is a spotty connection or sluggish download speeds. While it's tempting to blame your Internet plan or the NBN, there are easy steps you can take to boost your Internet speed without much hassle. What is my Internet speed? A good place to start is to

What is the best share house Internet plan?

Managing Internet plans in a shared household or flat depends on the preferences and needs of you and your flatmates. To assist you in making the best decision, we've put together a list of some of the top options and factors to consider before committing. This way, you and your housemates can

Moving house when you're with iiNet

Moving to a new home can be tough, with lots to think about. You have to pack, hire a truck, move, and unpack. But there's more to consider - iiNet moving house instructions, for one. Before moving, you might not have thought much about your internet connection. However, it's a good idea to check

Moving house with Foxtel

As a Foxtel subscriber, you're probably enjoying the huge range of channels and entertainment on offer. Whether you prefer entertainment packs or sports packages, Foxtel has something for all tastes. Plus, with the inclusion of broadband services, Foxtel can keep you connected online as well. When

Moving house when you're with Telstra

Moving house is often a daunting task, with numerous challenges. Despite the effort of packing, hiring a truck, moving, and unpacking, there's still more to consider. Before moving to your new home, Internet connection might not have been at the top of your checklist, alongside features like a

Moving house when you're with TPG

Relocating to a new home involves packing and moving to unpacking and settling in. Amidst all these activities, ensuring a smooth transition for your Internet connection might not be at the forefront of your mind, but it's an important consideration. When moving, one of the key steps is to check

Your broadband connection: How long does NBN take to connect?

Exciting times ahead as you embark on building or moving to a new home. But before you dive into the details, let's discuss something crucial – getting connected, specifically, setting up your NBN connection for your new place. To answer the question: the time it takes to set up your broadband

The Ultimate Guide to Moving Home

Moving to a new home can be an exciting yet stressful experience. Whether you've moved before or it's your first time, the process can be overwhelming. Our ultimate guide to moving home is here to help you stay organised, ahead of the game, and stress-free during your move. We'll provide tips and

Moving house? How long will it take to get your Internet connected?

When relocating, moving your Internet (and your energy) can feel daunting. Being disconnected, even for a short while, can be a big inconvenience. That's why we've crafted this useful guide to make your move smoother. Keep reading to find answers to your questions about transferring your utilities

The ultimate guide to the NBN

The NBN is everywhere and TV commercials and giant billboards remind us that most of the country relies on the NBN for broadband Internet. Ever wondered what the NBN is or how fast it is? If you have questions about what the NBN means for you and your family, this article is a must-read. So, grab

Telstra Bundles for Pensioners and Discounts

Looking for the best Telstra Internet plans for pensioners? While Telstra doesn't offer specific senior plans, it does have senior-friendly options suitable for those who don't need high-speed Internet and it does offer discounts with the right concession cards. There are government-assisted

How can I check if my phone line is active?

Ensuring you have an active phone line in your new residence used to be important if you were using it to connect to the Internet. You can still use a phone line checker to see whether you have one today. With the NBN, almost every home in Australia doesn’t need an active phone line to have the

Best NBN Plans and providers for Regional Customers

NBN connectivity is now the norm across Australia, but finding the right provider for regional NBN isn’t the easiest thing to do. Access to fast internet is crucial for regional areas, just as it is for metropolitan areas and homes. In places like Ballarat, Victoria, working from home is common,

What is the NBN rollout map?

For years, Australia relied on Telstra's phone lines and a few broadband providers for home phone and internet services, limiting consumer choice and speed. The NBN, or National Broadband Network, has changed this by offering a high-speed national network accessible to all providers. This

How to keep your email address after changing providers

Like your phone number, your email address is crucial for communication, and changing it can be inconvenient. Traditionally, broadband providers offered email retention services for a fee, letting you keep or forward messages. In the past, your email was typically tied to your Internet service

Why your Internet’s not working

Are you tired of waiting for webpages to load at a snail's pace or getting disconnected from your online gaming session right in the heat of battle? We've all been there. The frustration of dealing with a broadband connection that just won't cooperate can be maddening. Most people look to blame

Best student Internet plans Australia

When you are studying away from home, you’re in charge of your own budget for your living expenses. Finding cheap student Internet options is only difficult because of the number of plans out there to choose from. It’s stressful enough to live away from home and keep up with your studies; you don't

Which Internet providers have Australian-based customer service?

Choosing an NBN provider can feel like navigating a maze of options. While finding the best price and contract is straightforward, selecting the right customer service can be challenging. Having a support team that genuinely listens can make all the difference. In fact, 66% of Australians are

Why is Telstra so expensive?

As you search for a broadband connection, you'll likely encounter a range of prices, from very cheap plans with unlimited data to expensive plans offering numerous add-on services, some of which may not be necessary for you. However, what causes such a significant price gap between the low and high

Got a Telstra/Optus modem? Configure it to work with other ISPs

People often ask if they need a new modem when changing Internet plans. The answer isn't always simple. Whether you can keep your current modem or need a new one depends on different factors. In general, your modem must be compatible with your type of technology. You can't just use any modem with

Best Internet when travelling: How to stay connected

When it comes to travel, having an Internet connection might be as crucial as packing sunscreen or remembering your passport. A fast and reliable broadband connection can be incredibly convenient, allowing you to check emails, stay connected with loved ones, research travel plans and

Amaysim mobile broadband

Established in 2010, amaysim has grown into one of Australia's leading mobile virtual network operators. Amaysim offers data-only plans for customers seeking mobile broadband for their on-the-go data needs. When considering amaysim's plans, the value increases as you spend more. It offers a wide

A full list of Australia’s underwater cables

Almost all of our international digital connections rely on underwater subsea cables in Australia, which span approximately 400,000 kilometres on the ocean floor. To put this into perspective, you could encircle the globe ten times with that amount of cable. These cables are crucial for all kinds

Choosing the best Internet for gaming

Successful online gamers rely on a key element – a strong Internet connection. They seek a broadband connection rich in data, speed, and low latency to maintain a competitive edge. Choosing the right Internet Service Provider (ISP) is pivotal for staying ahead in the gaming arena. Gamers understand

Internet consumer rights: Do you know yours?

If you are using an Internet service, you are entitled to certain rights and protections under the law. These rights ensure that you receive fair treatment and that your service provider meets certain standards of quality and reliability. For example, you have the right to accurate billing,

How Internet cancellation fees differ between ISPs

Cancelling NBN plans is not typically a top-of-mind consideration for most people. Unless you're relocating far away, the usual course of action is to switch providers without much deliberation. Almost all Internet service providers will offer no lock-in contracts these days, so a cancellation fee

Compare iPad plans and pricing to get the best tablet deal

Buying an iPad can be quite expensive, especially when it's over $1,000. Luckily, many major telcos offer iPads on a plan, allowing you to pay for it in smaller monthly installments. However, choosing the right plan can be tricky. When you're looking for an iPad, even deciding between the different

What are peak and off-peak times in relation to broadband internet?

Before the NBN, back when ADSL was the dominant technology for connecting to the Internet, providers often restricted data to peak and off-peak times. You would have a certain allocation of data to use during busy periods, and an allocation when the network was quieter. Nowadays, almost all NBN

Government assisted broadband internet for pensioners

Navigating NBN plans for seniors can be complex. We can simplify the process by breaking down the essentials of choosing an internet plan for pensioners. Everyone's internet needs differ; some may only require it for basic tasks like emails and social media, while others need it for work or

What you need to know about contention ratio

What is contention ratio? The contention ratio shows how many people share the same Internet connection. For example, if the ratio is 20:1, it means that up to 20 people might share the connection. A lower ratio usually means faster and more reliable Internet because fewer people share the

Wi-Fi: The ultimate guide to wireless networking

A home wireless or Wi-Fi connection provides wireless Internet access throughout your home, eliminating the need for long ethernet cables connected to a modem. This allows you to use your Internet-enabled devices freely anywhere in your house. Unlike mobile broadband, Wi-Fi connects to a modem and

Securing your Wi-Fi network

Many people with high-speed Internet use a wireless router for home Internet access. However, an issue with a Wi-Fi network at home arises when it's not properly secured, allowing others to use your Internet without permission. This can lead to slower Internet speeds. Unsecured networks are also

The Australian Broadband Guarantee: What you no longer need to know

The Australian Broadband Guarantee (ABG) was an initiative by the Australian Government aimed at providing high-quality broadband services to residential and small business premises, especially those in remote areas where commercial metro services were not readily available. About the Australian

Do I need a home phone service?

Say goodbye to the era of needing a phone line for your Internet connection to work. With most NBN plans, you're no longer tied to a bundled phone service - though you can still get one if you want one. Most NBN users prefer Internet-only service and use their mobiles for calls. With NBN, you can