Home Phone and Internet Bundles for Seniors
Compare Phone and Internet Packages
A lot of people in their senior years just want a broadband plan without the whistles and bells; a simple plan that’s fuss-free, reliable, and cheap. Thankfully, you’ve got a few choices. There aren’t many plans out there that ‘target’ seniors, and that’s actually a good thing. The last time plans were available that were heavily marketed to seniors, they were 200MB broadband plans that charged for any usage above that amount. These internet plans eventually disappeared after some companies suffered terrible press and Ombudsman complaints over shocking bills that tallied thousands of dollars of charges. Many elderly customers, who previously might have shown significant brand loyalty in a way younger consumers do not, have been forced into being wary consumers, always looking for the catch that will bite them in the tail (and with good cause!). In our experience, we’ve found senior consumers to be as diverse as their younger counterparts, and though not always as technologically adept as a younger generation, seniors tend to be much cannier consumers overall. Moreover, the idea of all elderly consumers being technological babes-in-the-woods is rubbish... computer programmers and scientists get old as well. And many retirees are just fine with learning new things, from social networking to gaming to programming, and they all need a good cheap plan as much as their children and grandchildren. In fact, according to a study conducted by the NBN Co, Australians over 65 are the quickest growing new adopters of online education, and are twice as likely to enrol in online learning courses!
So access to reliable home broadband really makes a difference. Luckily, there are many plans that suit seniors. We have used the following criteria to determine the best suited plans...
Good customer service - You would think this would be a given for all companies, but each company has a different culture, and not all of them are customer focused.
Good price - Not cheap price, because often the cheapest providers are cheap because a lot of the after-sales support is do-it-yourself. What’s needed are well-priced plans that offer real value.
No hidden fees - Some plans, more than others, have a certain amount of honesty about them. Others don’t. We’re focused on the first category.
Calls included - Most competitive plans are offered on ADSL2+, which is a connection that runs over your phone line. In most cases, you must bundle in a phone service as part of your internet package, even if you don’t plan on using the phone. While most consumers are moving away from fixed line connections to use their mobile, many senior users are happier with the reliability of their copper-line home phone. Some providers are offering excellent deals that include phone calls. And some seniors, like the rest of the public, want Naked Broadband, with no phone service at all. It's also best to keep in mind that all ADSL2+ connections will soon be phased out; over ten million Australian premises have already had their ADSL connection upgraded to the NBN, and the NBN is estimated to complete its rollout by the end of 2020. It is also likely that by 2020 we will see the upcoming cellular network 5G become a prevalent choice of of home internet.
Light plans don’t always offer the best value - While it's true that seniors use less data, they still usually use more than they think. We have recommended a mix of light, medium and heavy plans, but the difference in price rarely varies by more than $10 or $20. Sometimes it's easier to go with a plan that has more data than you need, so that there's one less thing to keep track of.
What are the Cheapest Pensioners and Seniors NBN internet plans?
There are many cheap plans out there, and the right one for you will depend on how much data you need and how long you want your contract to be. For instance, if you’re happy with an 18 month contract, TPG offers the low price of $49.99 a month for 100 GB with up to 20 Mbps; this is the basic NBN 12 plan, which is typically slower than the other NBN tiers, but you essentially pay more for better speeds (check out out our NBN page for more info). For $55 a month you can get 100 GB plan up to 20mbps on a 12 month plan with Belong. For $5 a month more, you can get the same deal on a month by month plan. If you prefer to stick with one of the tried and true brands, Telstra have a month by month plan that will give you a 100 GB Up to 50 Mbps for $70 a month. However, you may find that if it's just you or you and your spouse in the household, it's unlikely that you're going to be uploading and downloading enough to justify a more expensive plan with more data, and you're likely better off saving money by choosing a cheaper plan that has less data or slower speed.
Which ISPs offer Pensioner discounts on the NBN?
Telstra used to offer a pensioner discount if you hold a valid and eligible pensioner concession card, but have put it on hiatus at the time of writing. But you should remember that the net saving a pensioner discount will give you is sometimes less than what you save by going with a cheaper provider, but again, the best plan for you will very much depend on your specific desired budget and internet usage, so it’s well worth looking into these discounts.
Are there any Australian Seniors Card NBN plans?
Not as such. While there are certain policies being proposed, such as the Australian Greens’ proposition to provide $60 a quarter to all holders of a DHS Health Care Card that would replace the limited Telephone Allowance, no such policy has been approved at the time of writing, but we will hopefully see some Pensioner NBN Plans become prevalent in the near future. In the meantime, there are still lots of other plans available that should be able to meet your budget and data needs.
What ISP has the best pensioner and seniors NBN package?
While there isn’t exactly a surplus of ISPs (Internet Service Providers) that offer a specific pensioner package, there are still some good deals that will cater to your budget and needs. If saving money is your number one priority, Belong offer plans as low as $35 a month and Dodo offer plans as low as $50 a month.
Give us a call!
If you’re at any point uncertain or unclear about any of the above information, please feel free to get in touch with one of our broadband consultants who will be most happy to compare your options and advise you on the best, cheapest internet deals available to you in your area. Compare Broadband is a free comparison service to all Australian homes, and we are independently rated 5 stars by our customers, with a Trust Pilot score of 4.8 out of 5 based on over 1,800 reviews.
Either call us directly on 1800 061 200, or take a look at the broadband comparisons through our website - all you need to do is write your suburb or postcode into the white box and click “Compare”. The website will then ask you some questions about your average internet habits so that we can narrow down the best plans and providers and plans for you. Easy!