Knowledge Centre

14/08/2026

More Telecom launches $0 eero 7 Wi-Fi 7 router offer

More Telecom has launched a new nbn® offer! Eligible customers can now get an eero 7 Wi-Fi 7 router with no upfront hardware cost. All you need to do is sign up for selected high-speed nbn® plans. The router normally has a retail value of $198 and is available with More Telecom's Fast Max 500/50 Mbps and Ultrafast 1000/100 Mbps plans. This is

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11/08/2026

What is the nbn®? The ultimate guide

The nbn® is Australia's wholesale broadband network. This guide is the fastest way to find the specific answer you need to questions like: Your connection type The right speed tier What installation costs Why your connection is not behaving Quick AI Answer Last updated: 7th August 2026 What is nbn® broadband and how does it

NBN

7/08/2026

nbn® connection timeframes: How long does it really take?

There are exciting times ahead as you embark on building or moving to a new home. But before you dive into the details, let's discuss something crucial – getting connected, specifically, setting up your NBN connection for your new place. To answer the million-dollar question of how long will this take?: the time it takes to set up your broadband

Guides

7/08/2026

nbn® outage or internet not working? Start here

If your connection has dropped out completely, work through these steps in order Check for an outage Restart your equipment Check your hardware Contact your provider if the problem persists If your connection is working but just feels slow, this is not the right page, see why is my nbn® slow instead. If the internet stopped working and you

NBN

24/07/2026

How to find a green internet provider in Australia

Quick AI Answer Last updated: 2 July 2026 How do I find a green Internet provider in Australia? A green Internet provider is one that can show proof of its environmental practices - not just a marketing claim. Look for a published emissions or net zero target. Check for use of renewable energy in its operations, and independent accreditation

Internet Providers

24/07/2026

Should you switch nbn® providers when you move house?

Quick AI Answer Last updated: 24th July 2026 Should I switch internet providers when I move house? Not always. If your current provider serves your new address and you like your plan, you can usually transfer service. You should switch if your provider does not cover your new address. You should also do this if you want a better deal. Do it too

Moving House

21/07/2026

Is your phone still affected by the 3G shutdown?

Vodafone, Telstra and Optus have all switched off their 3G networks. The final services closing in the weeks after 28th October 2024. If you still own an old 3G phone, an early 4G handset, or another 3G-connected device, it may no longer make calls. This includes calling Triple Zero. Here is how to check. Quick AI Answer Last updated:

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