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Is Internode still operating?

Yes, Internode is still operating, but it no longer accepts new residential customers.

Internode stopped signing up new residential customers from 6th December 2023. Existing customers were not immediately disconnected as part of the change. They can continue managing their Internode services.

Existing Internode customers can still change plans. They can add eligible services and update account details. They can move house and upgrade to a different broadband technology.

If you're not already an Internode customer, you'll need to consider iiNet or another internet provider instead.

Can you still sign up for Internode internet?

No. New residential customers can no longer sign up for Internode internet plans.

Instead, Internode directs new residential customers to iiNet. This applies to people looking for a new Internode broadband service rather than existing customers.

This means you may still see information about Internode nbn® plans, wireless broadband and other services online. That doesn't mean those products are open to completely new Internode customers.

Compare Broadband can help you compare other providers available at your address.

What happened to Internode?

Internode has been part of the Australian internet landscape since the 1990s. It later became part of the wider TPG Telecom group.

The Internode brand continues to support existing customers, but it has moved away from acquiring new residential customers. New residential sign-ups have instead been directed to iiNet since December 2023.

For existing customers, this doesn't mean an Internode internet service automatically stops working. Internode continues to maintain support, account management and service information for its existing customer base.

Internode nbn® plans for existing customers

Internode still maintains nbn® services for existing customers. Exact plans and options available can depend on the customer's existing service, address and billing system.

Internode nbn® services can operate across different nbn® technologies, including fixed-line and Fixed Wireless connections. The type available at your home depends on the nbn® infrastructure serving your address.

Existing customers may also be able to change their Internode nbn® plan or upgrade to another broadband technology.

Because Internode is closed to new residential customers, people who need a new nbn® connection should compare available providers.

Internode nbn® speeds

The speed on an Internode nbn® service depends on the customer's plan and nbn® connection type. It also depends on network conditions and equipment.

Internode continues to support different speed options across its existing nbn® customer base. However, not every speed is available on every nbn® technology.

Faster nbn® plans generally require compatible infrastructure. Fibre to the Premises (FTTP) and Hybrid Fibre Coaxial (HFC) can support higher wholesale speed tiers.

Internode nbn® Fixed Wireless

Internode also maintains nbn® Fixed Wireless plans for existing customers.

Unlike fixed line nbn®, Fixed Wireless uses an outdoor antenna at the property to connect to nbn® infrastructure wirelessly. It is commonly used in regional and rural areas.

Internode's current Fixed Wireless information includes different speed options, no lock-in contracts and support seven days a week.

The provider also offers compatible modem hardware for eligible customers, including a Wi-Fi 7 modem option. Customers who already have compatible equipment may have different hardware options depending on their service.

Internode 5G Home Broadband

Internode also maintains 5G Home Broadband for eligible existing customers.

Rather than using the nbn®, Internode 5G Home Broadband uses a 5G mobile network for home internet. Availability depends on the service address and suitable network coverage.

The service uses an Internode-supplied 5G modem. It is designed for fixed home broadband, not portable mobile internet.

Internode 5G Home Broadband is a data-only service and does not include a standard home phone service. Some eligible existing Internode broadband customers with a phone service may have access to a Virtual Phone option.

5G Home Broadband can be quicker to install than some fixed-line services because there may be no need for a nbn® technician. Once the modem arrives, eligible customers can generally connect it themselves.

Internode 5G Home Broadband and CG-NAT

There is one technical limitation worth knowing about before switching an existing Internode service to 5G Home Broadband.

Internode 5G Home Broadband uses Carrier-Grade Network Address Translation, or CG-NAT. For most everyday users, this may make little difference when browsing, streaming or using common online services.

However, CG-NAT means some advanced networking functions won't work. These include port forwarding, and hosting web, email, or file servers on your home network. They also include some remote access features and smart home systems. These systems need remote access to devices inside your home network.

If you rely on these features, a fixed-line broadband service may be more suitable.

Internode Home Wireless broadband

Internode also has Home Wireless Broadband services for eligible existing customers.

Home Wireless Broadband uses a mobile network rather than the nbn® network. Internode lists typical maximum evening speeds of 20 Mbps download and 2 Mbps upload.  

These speeds apply to its Home Wireless Broadband service.

That makes it better for web browsing, email, social media, and standard or HD streaming. It is less suited to very data-heavy households. Internode advises that the service isn't suitable for 4K streaming and may not be suitable for some online gaming.

The service uses a Wi-Fi 6-capable Home Wireless Broadband modem and is designed for straightforward self-installation.

Like 5G Home Broadband, it is a data-only broadband service rather than a standard home phone connection. Some eligible existing customers may have access to Internode's Virtual Phone service.

Internode vs iiNet

Internode and iiNet are separate brands within the wider TPG Telecom group. The relationship between the two has become more important since Internode stopped accepting new residential customers.

If you're already with Internode, you can continue managing your eligible Internode services.

If you're a new residential customer trying to sign up for Internode, however, Internode directs you to iiNet instead.

That doesn't necessarily mean an existing Internode customer needs to immediately switch to iiNet. Internode continues to provide services and support for its existing customer base.

For those choosing a new provider, a more useful comparison is between iiNet and other providers. These providers are currently accepting new customers.

What happens if you're already an Internode customer?

Existing Internode customers can continue using their current service.

Internode says existing customers can still:

• Change plans
• Add eligible services
• Update account details
• Move house
• Upgrade to a different broadband technology where available

Existing customers can also continue using My Internode to manage eligible account and service functions.

The important distinction is that Internode's closure to new residential customers doesn't mean existing Internode services were simultaneously shut down.

Can you move house with Internode?

Existing Internode customers may still be able to move their service to a new home.

However, broadband availability is address specific. Your current Internode connection type may not necessarily be available at the new property.

Before you move, check what fibre network and broadband services are available at your new property.  

Do not assume you can transfer your current connection without changes.

What happened to Internode email?

Internode stopped providing its own email services in 2023.

Eligible customers were given the opportunity to transfer their Internode email service to The Messaging Company. The opt-in period has since closed, and Internode says email addresses that weren't transferred were deleted.

New Internode email addresses can no longer be created. Please contact your provider for more!

Internode customer service and support

Internode continues to provide support for existing customers.

Customers can use My Internode for account management. Internode also maintains support resources for broadband connections, hardware, billing and technical issues.

Internode advertises technical support seven days a week for its nbn® services.

If you're an existing Internode customer, contact Internode directly for help with your current service.

Is Internode internet good?

Internode built a strong reputation in the Australian broadband market. It was known for solid technical support and advanced networking features.

For existing customers, there are still some useful features available across eligible Internode services. These can include IPv6 support, static IP options on some services, Fixed Wireless, 5G Home Broadband and modern Wi-Fi hardware.

However, the biggest point in 2026 is simple: Internode is no longer an option for new residential customers.

Internode alternatives

If you're not already an Internode customer, you'll need to choose another provider for a new residential internet connection.

The right Internode alternative depends on what matters most to you. That could include price, typical evening speeds, customer support, modem options, no-lock-in terms or access to faster nbn® speed tiers.

Your address also matters. Available providers, nbn® technologies and maximum Internode speeds can vary between properties.

Instead of choosing a provider only by its brand, compare nbn® providers at your address with Compare Broadband.

Compare Internode alternatives with Compare Broadband

You can't currently sign up for a new Internode residential plan, but that doesn't mean you're short of options.

Compare Broadband can help you compare internet plans at my address and see which services are available.

Enter your address into our broadband comparison tool to see available internet options. Or speak with Compare Broadband for help comparing participating providers on 1300 764 000.