- Learn general tips about moving your Internet connection
- Moving your Internet connection can be done via your provider
- Mobile broadband is an easy solution for connecting in a hurry
It's a big job to move house and with all of the changes occurring, you may be worrying about losing your internet connection. Moving house internet isn't supposed to be difficult.
The positive news is that you won't have to lose connection for weeks at a time. It can help to know the exact timeframes by tech type - and our nbn® connection timeframes guide covers that in full.
This page is about what to actually do with your current provider. Should you transfer or switch providers? What should you pack? What could a new address cost you before you're even connected?
If you haven't confirmed your new address's network yet, read how to check internet availability before you move in. And if it's been a while since you compared plans, why moving house is the perfect time to review your plan is worth a look too.
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Summary What do I need to do about my internet when I move house? Contact your current provider about internet plans as soon as you have a moving date. Tell them your new address and whether you want to transfer your existing plan or switch to a new one. Leave any nbn®-supplied equipment behind for the next resident and take your own router or modem-router with you. If your new address has never been connected before, budget for a one-off new development charge. |
Transferring your internet vs switching providers
This is the first decision you need to make before you call anyone. Do you want to keep what you've got or shop around for a new moving house nbn® deal that covers your new address? If you're happy with your existing plan, transferring is a good idea.
If your current provider doesn't cover your new address, then it's time to make a switch. If you find a better deal with another provider, it's also a great reason to make a change. At Compare Broadband, we can help you to get connected at your new address. All you have to do is call 1300 764 000.
Equipment: what to pack and what to leave
What you take with you depends on your connection type, not your provider. As a rule, leave the nbn®-supplied equipment behind for the next resident and take your own router.
| Connection type | Leave at old address | Take with you |
|---|---|---|
| FTTP | nbn® utility box (outside), connection box (inside) | Your own router plus power and Ethernet cables |
| HFC | nbn® connection box, coaxial cable | Your own router |
| FTTC | nbn® connection box, phone cable | Your own router |
| FTTN or FTTB | Nothing nbn®-supplied. Your modem-router is usually yours | Your modem-router |
| Fixed Wireless | nbn® outdoor antenna, connection box | Your router |
| Sky Muster satellite | Satellite dish, connection box, power pack | Your router |
For the full breakdown of what each connection type actually means for your speed and setup, see our nbn® connection types guide.
How to move your nbn® internet with each provider
Every provider on our list handles a move slightly differently. Don't worry - the shape of the process is the same: tell them your new address, confirm your new connection type, and book a date.
| Provider | How to start your move | Typical timeframe* |
|---|---|---|
| Aussie Broadband | Log into the My Aussie portal and select 'relocate my service' | 1-10 business days depending on the connection type |
| Superloop | Contact Superloop to start your move, this opens a new account at your new address | 1-3 business days if no tech visit is needed, 7-10 otherwise |
| Optus | Log into Optus and confirm your new address is serviceable | 5-10 business days |
| Tangerine | Contact Tangerine directly to arrange your relocation | 1-10 business days, depending on technician visit |
| Dodo | Submit a moving house request through the My Dodo portal | 5-10 business days |
| More Telecom | Contact More Telecom directly to arrange your relocation | 3-10 business days |
| iPrimus | Contact iPrimus directly to arrange your relocation | 5-10 business days, longer if there is a required installation |
*Timeframes sourced from Compare Broadband's nbn® connection timeframes guide.
If you're with Telstra, a standard move is usually free and quick. It's still worth comparing providers first to see whether your new address qualifies for a better deal.
nbn® and OptiComm new development charges
If your new address has never had a phone or internet connection, budget for a one-off new development charge. Our Opticomm vs nbn®guide goes into more detail on each.
The nbn® new development charge is a flat $300 for this installation. Some new estates use Opticomm instead of nbn®, a separate private fibre network. Opticomm's connection fee runs from $300 to $550.
Make sure that you also budget roughly $150 if a technician arrives before the required cabling is ready. Our full guide to nbn® and OptiComm new development charges breaks down exactly when each fee applies. We also go through how to avoid the extra Opticomm call-out fee.
Frequently asked questions
How do I move my internet to a new house?
Contact your current provider as soon as you have a moving date and tell them your new address. They'll confirm whether you're transferring your existing plan or need to switch and book a connection date.
Will my internet work if I move house?
Only once your provider has activated a service at the new address. If your current provider doesn't cover your new address, you'll need to switch to one that does.
How long to move internet to new house?
It depends on your provider and connection type. It can take as little as 15 minutes if nothing changes. It can take up to ten business days or more if a technician visit is needed. See our nbn® connection timeframes guide for the full breakdown by technology type.
What if my new address has never had nbn® before?
Expect a one-off new development charge, $300 for nbn® or $300 to $550 for Opticomm. This applies once per address, regardless of which provider you choose.
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Hayley Griffin Content Lead Hayley draws on over ten years of experience in technology, internet, and communications fields. Her experience spans across global clients, offering expertise on about the nbn, internet plans and hardware challenges facing Australian households, businesses and consumers. Read full bio |
References
- NBN Co (2026) Get ready: the nbn® network upgrade. nbn Co. https://www.nbn.com.au/connect/upgrades
- Compare Broadband (2026) How We Work. https://www.comparebroadband.com.au/how-we-work/
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