Moving house: Should you switch Internet providers?

Moving to a new home is an exciting milestone, but it can also feel overwhelming with the many details to organise. Among these, transferring your home Internet service is a key consideration that often gets overlooked. 

In today’s connected world, having reliable and high-speed Internet is essential for work, entertainment, and everyday life. You might be struggling with whether you keep your current Internet provider, or switch to a new one.

In this blog, we’ll explore the pros and cons of changing or keeping the same Internet provider when moving home within Australia. We’ll also share essential steps and factors to consider, helping you make an informed decision that suits your needs.

Preparation steps before deciding to switch Internet providers

Before deciding whether to change your Internet provider during a move, it’s important to evaluate your current service and research your options. 

By preparing in advance, you can ensure a smooth transition to your new home. For more comprehensive moving advice, check out our handy moving checklist.

Assess your current Internet plan

Start by reviewing your current plan. Are you satisfied with the speed, reliability, and cost? If you’ve experienced issues with your existing service, such as frequent outages or poor customer support, a move might be the perfect opportunity to switch providers.

Some providers offer maps to show you whether you get coverage from them in your new area and our Compare Broadband team can walk you through this.

Research providers in your new area

Different areas may have varying levels of service quality and availability. Research the Internet providers operating in your new location and compare their offerings. This can help you identify potential upgrades or better deals, but you may also be moving somewhere with a different connection type.

For example, your current property may be serviced by the NBN but a new property may be more rural and benefit from SkyMuster. It’s all in the connection type as to whether your current provider can continue to offer you your services.

Check for availability and coverage

Even if you’re happy with your current provider, ensure they service your new address. Some providers may not offer coverage in specific areas, which could necessitate a switch.

That’s where we can come in. At Compare Broadband, we can offer you a long list of different Internet providers that enable you to stay connected and be online as much as you need to be. Best of all, our service is free for you to use!

Compare plans and pricing

With our help, you can compare the plans and pricing for a huge range of ISPs in Australia. Take the time to compare plans and prices from multiple providers with the help of our Aussie-based team. You can call us on 1300 764 000 and learn your options.

Figure out your budget, speed needs and what can offer you the best value and then we’ll work it out with you.

Consider customer reviews and support

The location of a business's customer support team may matter to you. Choosing an ISP that offers an Australia-based customer service call centre could be a deal breaker and finding that provider is important. 

Reliable customer service can make a significant difference, especially during installation or troubleshooting.

The pros of switching Internet service providers

Switching providers when you move can offer several advantages, including improved service and cost savings. Here are the key benefits:

Improved service

If you’ve faced slow speeds, poor reliability, or subpar customer support with your current provider, switching could be the solution. 

New providers may offer faster speeds, more stable connections, and superior customer service, ensuring a better Internet experience.

Lower cost

Switching providers may save you money. Many providers offer introductory discounts or promotional deals for new customers.

By taking advantage of these offers, you could significantly lower your Internet bill.

More options

Different providers often offer a wider range of plans, including various speeds, data caps, and pricing structures. Switching may help you find a plan tailored to your usage habits and budget.

Access to better technology

Some providers offer advanced technologies, such as fibre-optic Internet, which may not be available with your current provider. 

Upgrading to such services can enhance your browsing experience with faster speeds and greater reliability.

The cons of switching Internet service providers

While there are benefits to switching providers, it’s important to consider the potential drawbacks:

Disruption of service

Switching providers can lead to temporary downtime during the transition. The process of cancelling your current service and setting up the new one might leave you without Internet for a few days or longer, and the downtime isnt often something you can manage - especially if you work from home.

Equipment costs

Switching providers may require purchasing new equipment, such as a modem or router. These additional costs can offset potential savings, so it’s worth considering whether your current equipment is compatible with a new provider.

Early termination fees

If you’re locked into a contract with your existing provider, you may face early termination fees for cancelling. Check the terms of your current agreement to understand the costs involved.

Limited availability

Depending on your new location, there may be limited Internet provider options. In rural or remote areas, you might find only one or two providers available, reducing your flexibility to switch.

Factors to consider when switching Internet providers

If you’re contemplating a switch, keep the following factors in mind:

• Cost: Include early termination fees, equipment costs, and installation charges in your decision-making process.
• Service quality: Evaluate the speed, reliability, and customer support offered by various providers.
• Availability: Confirm which providers operate in your new area and their service coverage.
• Contract terms: Review the terms of your current and potential new contracts to avoid unexpected charges.
• Equipment: Determine if new equipment is needed and factor this into your budget.

Switching Internet providers during a move can be a smart choice if you’re seeking improved service, lower costs, or better technology. However, it’s essential to weigh the potential downsides, such as service disruptions and additional costs, before making a decision.

By preparing thoroughly, researching providers, and comparing plans, you can make an informed choice that aligns with your needs and budget.

What next?

Now that you understand the pros and cons of switching Internet providers when moving, you might be wondering, “How do I find an affordable, reliable Internet provider in my new area?” 

With Compare Broadband, the process is simple, efficient, and hassle-free. Call our team today on 1300 764 000 or connect with us online to start your switch.