Compare Exetel Internet Plans & NBN Deals

Say goodbye to boring lock-in contracts with Exetel, Australia's customer-focused telco backed by Superloop Group's cutting-edge infrastructure. Exetel features NBN plans tailored for various needs, from solo users to larger households. Experience reliable connectivity, expert support from experienced support engineers, and competitive pricing starting at just $43.99 per month for unlimited data. As part of the Superloop family, Exetel residential and business customers enjoy the benefits of next-gen platforms and Tier One network infrastructure, making it the smart choice for Aussies seeking better NBN plans services.

For enquiries about Exetel plans call 1300 138 155 Exetel broadband provider logo

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Exetel Unlimited Data Internet Plans

Exetel, an Australian-owned service provider, has evolved into a top challenger in the telco industry as part of the Superloop Group since its acquisition in 2021.

With a focus on low prices and exceptional customer service, Exetel Broadband offers a range of NBN plans with unlimited data. These plans boast maximum typical evening speeds, catering to various requirements from NBN 12 up to NBN 1000 (referred to as NBN 500 due to a 500Mbps maximum download speed).

Exetel's NBN plans come with enticing modem and calling bundles, such as an optional unlimited VoIP home service for an additional $10 per month, including calls to 12 selected countries. A ZTE Gigabit WiFi-6 modem is available for $140 upfront, along with a ZTE WiFi extender for $100 upfront, both with free shipping. Moreover, Exetel's no lock-in NBN plans provide flexibility for customers.

As the Money Magazine 2019 Best Value NBN Broadband award winner, Exetel consistently scores high for reliability according to the Australian Competition and Consumer Commission (ACCC). Selected plans allow customers to temporarily boost their NBN speed for 5 days a month, and bundling discounts are available with Exetel mobile plans. Customers can also enjoy a 2-month free trial of Home Secure, offering parental control, remote diagnosis, and support from technical experts.

Compare Broadband is here to help you navigate Exetel's broadband NBN plans and find the perfect fit for your needs. By calling our hotline or using our broadband comparison tool, you can quickly and easily compare Exetel's offerings with other providers to determine the best choice for your connectivity. With Exetel's attractive pricing, top-performing reliability, and flexible options, it's no wonder this provider is a favourite among Australians seeking a trustworthy and affordable NBN service.

Key Features of Exetel Unlimited Data Broadband Plans:

  • No lock-in contracts
  • Subscribe to Home Secure
  • Lower monthly fees
  • Publicly Listed Company on the Australian Stock Exchange
  • Affordable unlimited data plans
  • Customers are free to change plans on a 12-month contract
  • A wide range of plans available to suit any budget
  • Excellent customer service

 

Despite considerable competition from rival and larger companies, Exetel has held its own in the broadband market. This provider has become one of the more affordable and more reliable options when it comes to internet service providers.

Exetel is also one of the top-ranked providers in terms of NBN speed. According to ACCC reports measuring broadband in Australia, Exetel repeatedly scores highly, with typical evening speeds beyond the theoretical maximum.

One of Exetel’s key appeals is that it offers customers the option to change plans while on a 12-month contract, free of charge. And if you’re still reluctant to be on any long-term contract, then rest assured that Exetel offers a no lock-in contract option for all of their home broadband plans (though these are typically a bit more expensive, as is often the trade-off with no lock-in plans).

 

Exetel NBN Plans

Exetel is one of the independent NBN providers, and their plans are both competitively priced and offer great value for money.

One of the standout features of Exetel's NBN plans is their IPv6-enabled network. Internet Protocol version 6 is the latest protocol designed to address the limitations of its predecessor—IPv4. This includes the issue of having a limited number of available IP addresses amongst IPv4 networks. With the rapid growth of internet-connected devices, transitioning to IPv6 helps accommodate the increasing demand for IP addresses for seamless connectivity.

Exetel NBN is optimised for streaming. If you have a Fibre to the Node (FTTN), Fibre to the Basement (FTTB) or Fibre to the Curb (FTTC) NBN connection, Exetel will let you know your access line speed shortly after it has set up your activation. If the NBN is not able to deliver your plan speed to your home, Exetel will offer you a downgrade and then refund any price difference.

Exetel provides NBN plans for all of the speed tiers, and each one comes with unlimited NBN data and free activation.

Typical evening speeds are the speeds you can expect to experience between 7pm and 11pm on a weeknight. This is when most Aussies are online simultaneously, so your connection might be slower than usual during these hours. Most broadband providers will advertise their evening speeds as part of their overall package deal - so make sure you know what you're signing up for.

Standard Exetel NBN Plans

Exetel NBN plans are affordable at $53.99 for the first 6 months, then $64.99 per month for Standard (NBN 25) speeds, which is ideal for small homes or average users who typically experience an evening speed of 25Mbps. With worry-free unlimited data, this plan is suitable for a single person or couple who mainly uses the internet to stream content and browse websites.

Standard Plus Exetel NBN Plans

If you want better speeds, Exetel NBN plans also offer Standard Plus (NBN 50) speeds at a fixed price of $53.99 per month for the first 6 months, then $74.99 ongoing. It comes with unlimited data and Home Secure.

The Exetel’s Extra-Value nbn™ plan is a great option for most average Australian households with 3 to 4 members. The NBN50 speed tier allows you to do everything you love online without buffering. This Exetel unlimited data plan is also great for those who work from home, as it can support multiple devices being used at once.

Premium Exetel NBN Plans

For ultimate speed and performance, Exetel Broadband also offers Premium (NBN 100) plans at a fixed price of $68.99 per month for the first 6 months, then $84.99 ongoing. It comes with unlimited data and Home Secure.

The Family nbn plan is a step up and perfect for larger households offering faster speeds, increased bandwidth, and a more reliable connection, ensuring seamless streaming, gaming, and video conferencing experiences for everyone at home.

Exetel also offers bundle plans, offering customers the option to add a $10 per month Unlimited Home Phone Call Pack and get line rental and unlimited local, national, and 1300/13 calls, plus calls to Australian mobiles and international calls of up to 12 destinations.

Exetel NBN 250 & NBN 500

If you have an FTTP or HFC NBN connection, you may be eligible for speeds of up to 250Mbps or 500Mbps. Exetel's Superfast NBN 250/25 plan gives you typical evening speeds of 225Mbps and is only $83.99 per month for six months, then $98.99. Exetel’s $109.99 per month Lightspeed NBN 500/50 comes with typical evening speeds of 400Mbps, and both plans include unlimited data, Home Secure no lock-in contract, and an optional modem for an extra fee.

You can choose between a BYO modem or Exetel's own NBN-compatible ZTE modem, which you can avail of at $79 upfront and free shipping. Exetel’s ZTE modem offers full remote diagnostics and support for your Exetel NBN service. It comes preconfigured for data and voice and has a high-speed AC 1600 Mbps dual-channel WiFi.

Exetel Broadband Business NBN™

Exetel Business NBN plans are designed to help businesses of all sizes get the most out of their connection. With a variety of plans available, it’s easy to find one that works best for your business needs.

From basic packages featuring minimal speeds to faster connections with large download limits, Exetel offers something for everyone. 

At Exetel, it understands the importance of staying connected in today’s digital age. That’s why it strives to provide reliable, fast, and affordable plans that are tailored to the needs of their business customers.

To find out more about how we recommend plans, click here.

Exetel NBN: Extras and Perks

Exetel residential NBN plans offer flexibility and value, particularly when it comes to their unlimited home phone extras. 

For an extra $10 a month on their NBN plan, customers can add an unlimited home phone bolt-on to their NBN plan. This includes unlimited home phone calls to other countries.

Pay-as-you-go calls are available at competitive rates if you prefer not to pay extra. This versatility allows you to save money and tailor your home phone services to meet their specific needs.

With Exetel NBN plans, you can enjoy the flexibility of no contracts, $0 setup fees, and the option to bring your own modem (BYO modem). Alternatively, you can purchase a ZTE Gigabit WiFi-6 MESH 1800Mbps Modem for $130 upfront.

However, Exetel may not be the best choice for those seeking entertainment bundles, reward perks, or exclusive content offers.

 

Exetel Home Secure

Exetel Home Secure is a state-of-the-art cybersecurity engine and content filter that puts you in control of your internet connection like never before. If you subscribe to Home Secure, it helps protect every device connected to your Exetel internet service.

Home Secure offers protection for every device that connects to your Exetel internet or WiFi by working at the level of your internet connection. With a swift and straightforward setup, you can customise content and security settings to effectively block malicious sites that may attempt to access your personal information.

 

Features of Exetel Home Secure

  • Parental control

Home Secure helps you regulate what type of web content comes into your home. By changing your settings, you can choose to block out drugs, racism, violence, pornography, terrorism and more.

  • Focus-time

Having difficulty getting your kids to focus on their homework? Schedule internet access with Home Secure for specific times with "Focus-time" so they can use it for research, and block or schedule access to distracting content like gaming, video streaming or social media.

  • Anti-malware

Malware is a serious threat to your online security. With Home Secure, you can protect yourself from viruses, crypto-jacking, ransomware, key loggers, banking trojans and more.

  • Anti-phishing

Home Secure is the best way to prevent identity theft. About 1 in 4 Australians has reportedly been victimised by identity theft. Home Secure blocks all sites that attempt to collect your personal data without permission.

  • Anti-virus

Don't let viruses ruin your day - or worse. Protect your device and data with Exetel Home Secure's powerful anti-virus software and signature updates.

  • Anti-bot

Among the many cyber threats, bad bots are some of the most dangerous. They can record your keystrokes, and access your passwords and confidential data. Protect yourself by blocking these malicious bots with the up-to-date threat intelligence software of Home Secure.

Exetel Home Secure is the perfect solution for households that want to stay safe online. With its powerful content filter and anti-malware technology, Home Secure gives complete control over what comes in and out of your home network.

Exetel OptiComm Broadband Plans

If you’re in an OptiComm area, Exetel offers some of the fastest and most affordable plans on the market. Their top-speed Exetel Family Fibre OptiComm plan gives you unlimited data at speeds of up to 100Mbps for just $68.99 for the first 6 months and then $84.99 per month ongoing.

It also offers a 50Mbps unlimited data plan for $53.99 for the first 6 months ($74.99 ongoing). Both plans are available on a no-lock-in contract, so you’re free to leave at any time.

OptiComm is a private fibre network that offers some of the fastest and most reliable speeds. If you’re not in an OptiComm area, call us now or enter your address above to find out which fibre network is available to you.

 

Exetel Mobile plans

Exetel offers a range of mobile phone and mobile sim plans, providing competitive pricing and widespread coverage of the Telstra wholesale network. Though there may be cheaper alternatives for some Exetel prepaid mobile plans, the value increases when considering factors like data rollover and international inclusions.

Exetel's prepaid mobile plans operate on the Telstra wholesale network, making Exetel a Telstra MVNO. All plans are 30-day offerings that automatically recharge upon expiry. The plans range from the ExeSim Saver 4G Plan, which typically costs $16 a day for 4GB of data, to the ExeSim Plus 4G Plan, offering 40GB for $34 per 30-day renewal. While competitors like Internode, Lebara, and TPG may offer better value for those who prefer a Vodafone MVNO, Exetel remains a strong choice for those seeking Telstra network coverage.

Exetel mobile features and perks include a 500GB data bank, allowing customers to store leftover data at the end of each 30-day recharge period, as long as you keep recharging their Exetel prepaid plan. Exetel's two priciest prepaid plans also come with unlimited local/national talk and text to 15 selected countries.

Most Exetel mobile plans are 4G, but the premium Max plan, which costs $60 a month for 120GB of data, uses Telstra's wholesale 5G network, delivering speeds of up to 250Mbps.

Customer Service with My Exetel

Exetel features a variety of technical support options for those seeking assistance with their internet services. While assessing the support quality can be challenging, it is essential to consider the range of available help channels to gauge Exetel's commitment to providing customer service.

Currently, Exetel residential customers can reach out for support via phone, email, and social media platforms. Although this telco doesn't offer live chat or in-person stores, it is working on expanding their support services with live chat and a "request a call back" feature to enhance their customer service experience.

The My Exetel self-service portal allows users to monitor their usage, manage costs, view past invoices, change plans, and pay bills. While this feature is less relevant for unlimited data NBN plans, it's still helpful for those who want to keep track of their accounts.

In terms of customer satisfaction, Exetel's performance has garnered mixed reviews. Trustpilot shows a majority of positive reviews, with over half of the 6,000+ users rating the service as excellent or great. As Exetel expands and improves its support options, you can expect a more comprehensive range of services to address their needs and concerns in the near future.

Its support hours are from 8:30am to 5:30pm Monday to Friday AEST. Technical support is also open until 11pm AEST every day, and ordering a new service can be done online from 10am to 7pm on weekends AEST. If you prefer not to speak with anyone, we have a self-service option that lets you monitor usage and change account settings by yourself.

 

Compare Exetel NBN with Compare Broadband

Exetel Broadband is a name that is slowly becoming synonymous with quality and affordable NBN plans in Australia. Since the company arrived on the scene, it has been shaking up how people view and use the internet. By offering some of the most competitively priced plans and a host of unique features, Exetel has quickly become one of the most popular choices for both home and business users.

We lauded their bandwidth management, zero activation fee, commitment to catering to a dependable internet connection, and providing a consistent top-quality service amid the sometimes complex Australian internet infrastructure.

If you’d like to learn what Exetel broadband plans are best for your home or office, feel free to call one of our Compare Broadband’s advisers on 1800 061 200 for a free broadband consultation.

FAQs

What makes Exetel different?

What sets Exetel apart is its focus on providing great value nbn™ with no lock-in contracts. This means that you can sign up for an Exetel broadband plan without having to worry about being locked into a long-term contract.

How fast are Exetel NBN speeds?

Exetel NBN speeds range from 12Mbps all the way up to 100Mbps, depending on which speed tier you choose. Not sure which NBN speed you need? Check out our quick guide here.

Do you have to buy a new modem when you sign up for Exetel?

No, you can bring your own (BYO) modem when you sign up for Exetel. However, if you want to take advantage of the higher speeds offered by the NBN, you will need to upgrade your modem to an NBN-compatible one.

How do I sign up for Exetel NBN?

Signing up for Exetel NBN is a simple and straightforward process with Compare Broadband. Use our plans comparison tool above to find the best Exetel NBN broadband plan that suits your needs. Alternatively, you can call our hotline, where our experts will guide you through the available Exetel broadband plans in your area and help you choose the right one for your requirements..

What if I want to cancel my Exetel Internet Plan?

Exetel NBN plans have no cancellation fees. The minimum term duration is one month. The only fees you need to settle include a service activation charge and any add-on expenses. If you did get a modem from Exetel and ended your contract within the first six months, you will need to pay the $79 modem fee.

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