• With iiNet? Moving house?
  • Get prepared early for a smooth transition
  • Let iiNet know as soon as possible about the move.

Moving to a new home can be tough, with lots to think about. You have to pack, hire a truck, move, and unpack. But there's more to consider - iiNet moving house instructions, for one.

Before moving, you might not have thought much about your internet connection. However, it's a good idea to check what NBN technology is available at your new address. Moving your physical stuff is one thing, but moving your NBN connection is different. You can't do it yourself, and we don't recommend trying.

If you're moving and want to take your internet with you, here's how you can do it with iiNet.

Already an iiNet customer?

Transitioning your current iiNet services is a breeze. iiNet can handle the transfer of your Internet and home phone line while you're focused on packing. 

When you're moving and need to transfer your iiNet NBN service, start by visiting the iiNet moving home support page. Enter your new address to check if iiNet offers plans in your new area. You can also call iiNet directly at 1300 541 714. It's recommended to give at least two to three weeks' notice before your move.

There are no relocation fees for transferring your service, but if your new home isn't connected to the NBN, you may be charged a development fee of $300.

You can also use the online relocation service through your iiNet Toolbox member portal or fill out an iiNet relocation form. After a connection appointment, it usually takes up to two working days for your new address to be online.

Making a switch?

Switching your connection to iiNet at your new home is typically a quick process, often just a few minutes. Once your order is processed and your new modem arrives (if applicable), simply plug it in to get connected.

If a technician is needed to connect your home to the fixed access network, you can still get online using the 4G mobile backup on the iiNet Smart Modem while you wait. After booking your move, iiNet will inform you within 48 hours if a technician visit is necessary.

Will there be any downtime?

If you're staying with iiNet and both your old and new homes are NBN-connected, you shouldn't experience any downtime. Simply take your modem and home phone from one location to the other.

If a technician is needed, it's advisable to book your move date early to ensure they can visit on your preferred day and get you connected without delay.

However, if you're moving to a new development or transitioning to or from the NBN, it may take longer to get you connected. To minimise downtime, it's best to research and organise your utilities as soon as possible. 

Alternatively, you can use a wireless broadband connection temporarily. If you already have a modem with 4G backup, you should be able to plug in and connect to the iiNet 4G network.

iiNet plans

iiNet broadband provider logo
iiNet Unlimited NBN50 broadband plan including home phone
  • Unlimited
  • 50/17 Mbps
  • Deal: $69.99 for first 6 months, then $79.99 ongoing
$69 .99/ mth
Min total cost $69.99
iiNet broadband provider logo
iiNet Unlimited NBN100 broadband plan including home phone
  • Unlimited
  • 97/17 Mbps
  • Deal: $89.99 for first 12 months, then $99.99 per month ongoing
$89 .99/ mth
Min total cost $89.99

Contact Compare Broadband

With some prior planning, you’ll realise that moving your iiNet connection is something that is simple and easy to do. 

Always remember to let your ISP know in advance when you are planning a move, in order to ensure minimal downtime between your old location’s connection and your new one. If you want to switch plans, or you’re looking to move your service, give our team a call today and we’ll help.