• Experiencing interrupted connections?
  • An iiNet outage doesn’t have to be permanent
  • Learn the causes - and how to fix them

Experiencing issues with your iiNet NBN plan? Dealing with annoying Internet outages that interrupt work and streaming?

While iiNet outages are uncommon, they can occur regardless of the quality of your plan. Typically, these outages are short-lived, lasting only a few minutes or hours. In many cases, you can resolve Internet problems on your own, minimising downtime.

Curious about how you can do this? In this article, we'll explore common problems with iiNet NBN plans - including iiNet outages - and provide solutions to help you resolve them.

Poor Wi-Fi coverage 

If you're encountering wireless coverage issues, consider starting with a basic solution: rebooting your device or modem. This simple step often resolves problems related to Wi-Fi signal or connection.

To reboot your modem, begin by unplugging the power cord from the back of the device. Keep it unplugged for approximately 60 seconds before plugging it back in. 

Once you've reconnected the power, wait until all the lights on the modem are solidly lit, which typically takes about two minutes. Afterward, attempt to connect to your wireless network to check if the issue has been resolved.

If rebooting fails to fix the problem, the next step is to inspect the modem for physical damage. Ensure that any antennas are correctly connected and consider the placement of your modem. 

Placing it where the signal can travel without obstruction is crucial. Avoid positioning the modem in enclosed areas or near dense objects like filing cabinets, brick walls, or fish tanks, as they can impede the Wi-Fi signal.

Additionally, ensure that your modem is sufficiently far away from appliances like microwaves, cordless phones, or radio communication systems, as these devices can cause wireless interference.

Experiencing low download and upload speeds?

Slow Internet can be frustrating, but there are steps you can take to improve it. If you're experiencing sluggish speeds, try these troubleshooting tips:

  • Reboot the Wi-Fi: Start by rebooting your Wi-Fi router. Sometimes, a simple restart can resolve connectivity issues.
  • Disconnect other devices: If multiple devices are connected to your Wi-Fi network, try disconnecting or turning off some of them. This can help improve speed for the devices that remain connected.
  • Perform a speed test: Use a speed testing website like Speedtest by Ookla to check your Internet speed. Compare the results to the speed you're supposed to be getting with your NBN plan.
  • Connect directly to the NBN connection box: If you're still experiencing slow speeds, try connecting your PC or laptop directly to the UNI-D port on your NBN connection box. This eliminates potential Wi-Fi interference issues.
  • Check your modem: Log in to your modem's interface and check the Wi-Fi settings. Disable the wireless function, change the Wi-Fi channel to a lower number (e.g., Channel 11 or below), save your changes, reboot your modem, and then re-enable the wireless function.
  • Call tech support: If none of the above steps improve your connection, consider calling iiNet tech support for assistance. They may be able to diagnose and resolve the issue.
  • Consider upgrading your current plan: If your Internet speeds consistently fall short of your needs, it might be time to consider upgrading to a faster NBN plan.

By following these tips, you can hopefully improve your Internet connection and enjoy faster speeds.

You have no Internet connection

If you're experiencing a lack of Internet connectivity, start by determining if the issue is isolated to your home network or if there's a larger iiNet outage affecting multiple users. You can check for outage advisories on your Internet service provider's network status page using your phone or by calling your provider directly.

If the outage is widespread, you'll need to wait for your ISP to resolve the issue. The duration of the outage will vary depending on the nature of the problem. Regular maintenance might result in hours of downtime, while more significant issues could lead to days without Internet access. If prolonged outages are a recurring problem, it may be worth considering switching to a different ISP.

Australia has numerous ISPs offering reliable NBN plans. If you're unsure which one to choose, you can chat to our broadband experts.

Switching to a new ISP 

If the iiNet outages you’re experiencing are happening more frequently, you may want to change to a new provider. 

When choosing a new ISP, find one that fits your needs and budget. Look for an ISP that allows you to customise your plan, so you only pay for the services you need. Consider your budget to ensure you can afford the new plan without difficulty.

For a fast and affordable NBN plan with minimal downtime, contact Compare Broadband at 1800 061 200. We can help you find a suitable plan and arrange for installation quickly.