• With Telstra? Moving house?
  • Make sure you check whether a Telstra connection is available at your new house.
  • Let Telstra know as soon as possible about the move.

Moving house is often a daunting task, with numerous challenges. Despite the effort of packing, hiring a truck, moving, and unpacking, there's still more to consider.

Before moving to your new home, Internet connection might not have been at the top of your checklist, alongside features like a beautiful kitchen island. However, it's worth checking what NBN technology is available at your new address.

If you're relocating and want to bring your Internet connection along, here's how you can do it with Telstra.

Already a customer?

Transitioning your current Telstra services is a breeze. Telstra can handle the transfer of your Internet and home phone line while you're focused on packing. 

The sooner you inform Telstra of your upcoming move date, the smoother the process. Plus, there's no charge for standard installation when you move with Telstra home Internet.

Making a switch?

Switching your connection to Telstra at your new home is typically a quick process, often just a few minutes. Once your order is processed and your new modem arrives (if applicable), simply plug it in to get connected.

If a technician is needed to connect your home to the fixed access network, you can still get online using the 4G mobile backup on the Telstra Smart Modem while you wait. After booking your move, Telstra will inform you within 48 hours if a technician visit is necessary.

For instance, if your house is a new development, being connected to the NBN for the first time, or you're a Priority Assistance customer, a technician may need to visit.

If you need a new modem, you might be worried about delivery. Modems are delivered within 3 days for metro areas and 7 days for regional areas. Most Telstra NBN plans are contract-free, so there's no need to sign a new contract when you change addresses. If you're still paying off your modem, those payments will transfer with you.

While you're organising the move, it's a good opportunity to consider a new plan. If you've been on the same plan for a while or you're moving to a new technology type, you might be eligible for a better deal or faster speeds.

Will there be any downtime?

If you're staying with Telstra and both your old and new homes are NBN-connected, you shouldn't experience any downtime. Simply take your modem and home phone from one location to the other.

If a technician is needed, it's advisable to book your move date early to ensure they can visit on your preferred day and get you connected without delay.

However, if you're moving to a new development or transitioning to or from the NBN, it may take longer to get you connected. To minimise downtime, it's best to research and organise your utilities as soon as possible. 

Alternatively, you can use a wireless broadband connection temporarily. If you already have a modem with 4G backup, you should be able to plug in and connect to the Telstra 4G network.

Telstra plans

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Telstra Basic NBN Broadband plan
$85 .00/ mth
Min total cost $85
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Telstra Essential NBN Broadband plan
$100 .00/ mth
Min total cost $100
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Telstra Premium NBN Broadband plan
$100 .00/ mth
Min total cost $100
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Telstra Ultimate NBN Broadband plan
$115 .00/ mth
Min total cost $115

Contact Compare Broadband

With some prior planning, you’ll realise that moving your Telstra connection is something that is simple and easy to do. 

Always remember to let your ISP know in advance when you are planning a move, in order to ensure minimal downtime between your old location’s connection and your new one. If you want to switch plans, or you’re looking to move your service, give our team a call today and we’ll help.