• Why is TPG Internet so bad?
  • You might be able to fix your TPG slow speed
  • We’ve got some solutions that could help

A modem with three black ethernet cables and one orange cable coming out of it.

Is your Internet connection running slower than usual?

A sluggish connection can be frustrating, especially when it hinders activities like streaming high-resolution videos or playing online games without interruptions. If you're experiencing slow speeds with your TPG plan, there are ways to address the issue. 

Did you know that fixing a slow Internet connection might be simpler than you think? In this article, we'll explore how to resolve slow Internet issues specifically related to your TPG plan.

Basic TPG troubleshooting 

Slow Internet speeds can be a common frustration, often caused by network congestion. This congestion occurs when a network node becomes overloaded with traffic, particularly during peak hours like 7 am to 9 am and 5 pm to 8 pm. 

However, if you're experiencing slow speeds at other times, the issue may lie within your home network. In such cases, you can troubleshoot the problem yourself or contact TPG tech support for assistance.

Resolving a slow Internet connection is relatively straightforward once you identify the root cause. Before taking any action, it's crucial to pinpoint the specific issue affecting your connection.

Identify the problem

Various factors can cause a slowdown, so it's essential to understand the problem before taking action. Otherwise, you might inadvertently make matters worse.

First, check for any notices from TPG regarding system maintenance, as this could be the cause of the slowdown. If there are no such notices, you can begin troubleshooting your home network.

Check your Internet speed 

If you can do a speed test, be sure to do it first. Doing this can help you identify what causes your Internet connection to slow down. 

TPG offers different NBN plans, and each of them has its own speed. You can't experience anything faster than that allocated speed. 

But if the speed test shows a score that's lower than your expected speed rate, then you can start tweaking your Wi-Fi router. 

Refresh the Wi-Fi router

When troubleshooting your TPG-supplied NBN modem or router, begin by connecting it directly to your PC using an Ethernet cable. 

This step helps determine if the slow Internet issue is specific to wireless devices. If your PC still experiences slow Internet, follow these steps:

  • Disconnect all devices. If your PC is connected to the modem through a standalone router, remove the router and connect the PC directly to the modem.
  • Refresh the modem by turning it off and on several times. Sometimes, the modem can become overwhelmed by recent activities, leading to errors. Power cycling can often resolve slow Internet problems.

Change the TPG NBN modem-router settings 

If your Internet connection remains slow after power cycling the router, consider adjusting its settings. Misconfigured modem or router settings can hinder your Internet speed. 

TPG provides subscribers with reliable modem routers from trusted manufacturers, each with its own configuration.

To access your modem router's settings, open a web browser and enter in the address bar. Press Enter and log in using the default credentials (usually 'admin' for both username and password, but you can check the box or manual for confirmation). 

Once logged in, you can adjust settings such as WLAN basic and advanced settings, DHCP, MAC, and system settings.

If you're unsure about which settings to change, consider resetting the modem router to its default settings, which may restore your NBN connection's usual speed. Alternatively, you can contact TPG tech support for assistance with configuring your modem router.

Relocate your Wi-Fi modem-router 

Moving your Wi-Fi modem can impact your Internet speed, especially with Fixed Wireless NBN plans. With Fixed Wireless, your Internet quality relies on the strength of the network signal. If the 4G or 5G reception in your area is weak, you're likely to experience slow Internet speeds.

If you're stuck with poor network reception, it's worth exploring other options. Check out different NBN plans available in your area to see if there's a better and more reliable NBN connection you can switch to.

Change or upgrade your NBN plan 

If you find that none of your hardware - or where it’s located - is the problem, then the best thing that you can do is talk to us about upgrading your plan.

Upgrading to a higher NBN plan can improve your Internet speed as you’ll be paying for a faster speed instead of the slow one you have. 


Factors to consider in switching your TPG NBN plan


When you are experiencing a slow Internet connection, it is best to check your NBN plan's speed

If you're on the NBN 12 plan, you should consider upgrading to a higher speed. The same goes if you're on the NBN 25 and your Internet connection is still slow.

For standard Internet activities like browsing websites and checking emails, the NBN 12 or 25 plans are enough. But if you're into gaming or live streaming, it's best to subscribe to an NBN 50 or 100 plan.

Other features

Another thing that you need to consider when choosing the best TPG NBN plan is its other features. Make sure to check the inclusions of each TPG NBN plan. 

Take note that not all plans have the same inclusions, which is why you must know what you're getting. TPG also offers a speed boost for an additional fee. With this, you can get even faster speeds on your NBN plan.


Finally, you need to consider the cost of the NBN plan. The price will depend on the speed and other features that you'll get. For instance, the NBN 12 plan is the cheapest. But if you want a higher speed and other inclusions, you need to pay more. 

To get the best value for your money, make sure to compare all TPG NBN plans first. Consider your budget and needs so you can find the perfect NBN plan for you.

Contact Compare Broadband

If you feel that the best thing to do is swap ISPs entirely, then contact the team at Compare Broadband. You can check this article about the top 10 ISPs in Australia to see the best option in case your TPG connection is still slow after doing the steps above. 

But if you want to save time, you can call us directly at 1800 061 200. We can give you the best advice on an NBN connection at a reasonable price.