• If you're with TPG and you're about to move house, you need to get your internet moved too.
  • Let TPG know as early as possible about your move so that they can help.
  • Also, consider looking at some of their new plans for your new place.

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Are you currently a TPG Broadband customer? If so, you would know that TPG Telecom Limited is an Australian telecommunications and IT company that specialises in consumer and business internet services as well as mobile telephone services. TPG is currently Australia’s second largest internet service provider, and they also operate the largest mobile virtual network operator in the country today. TPG’s approach to internet is very simple: they pride themselves on simplicity, affordability and reliability. Being a TPG customer, you would know that they currently offer one of the cheapest plans available in the market - making TPG a popular choice with users who don’t necessarily have the chance to splash big bucks out on an NBN connection.

So, if you're a satisfied TPG customer, you may be wondering how to go about shifting your broadband connection to your new home should you be considering relocating homes. Well, this article is here to help you with that, so read on to find out more!

Check If Your New Home Has Access To The Internet

One of the first things you will need to do is figure out if your new home has access to the internet. Whilst most homes these days have no issues with this, it is always good to be 100% certain that your new abode has everything you need to sustain a broadband connection. There are several reasons you may not be able to get internet in a new location, so calling TPG or even calling us at 1300 764 000 to check if their services are available at your new location before signing any contracts is highly advised. All you have to do is simply ask TPG if they’ll be able to connect you to a broadband plan at your new address. While they may not be able to give you a definitive answer due to later complications with your copper phone and internet line, you can be assured that in most cases, they will be able to give you a rough idea of the possibilities or lack thereof.

How Long Does It Take?

Once you have confirmed that your new home is suitable for a broadband connection, installation of an NBN Bundle at your new home will take between two and 30 working days. It’s always advised that you let your ISP know way in advance when you are moving home so that they can start the process as soon as possible! Your TPG NBN Bundled service will be installed in your new home within 30 working days from the date you have nominated, and you’ll be able to use your existing service up until the new service at your new home becomes active. After the service at your new home is active, the one at your old home will be disconnected. The whole process is relatively simple and you can rest assured that TPG will make the progression from old home to new as seamless as possible.

What Are Some Of The Best TPG Plans On Offer?

Whilst you may already be a TPG customer, there are always new plans popping up, which you may want to have a look through. Here are some of TPG’s current offerings:

Standard Plans

The standard plan comes with typical evening speeds of 11Mbps (Tier 1 NBN). This is TPG’s cheapest plan at $29.99 a month, and will provide you with just 10GB of data, ideal for those who rarely use the internet but still need a connection to send emails out. When it comes to the cheapest unlimited plan with TPG, it will cost you $59.99 a month. In between, you’ll be able to get 100GB of data for an affordable $49.99.

Fast Plans

There are 2 Fast plans that come with typical evening speeds of 42.8Mbps (Tier 2 NBN) and both come with unlimited data. You can choose to either pay a $99.95 setup fee and enjoy the flexibility of no lock-in contract; or sign up for an 18-month plan and pay no setup fee. Both choices are $69.99 per month.

Superfast Plans

For those who are hardcore internet users, you may want to take a look at TPG’s Superfast plans. These superfast plans will bring you a typical evening speed of 66.2Mbps - the fastest you can get at the moment. You will pay $89.99 per month for unlimited data, whilst $109.99 per month will get you unlimited data plus unlimited local, national, mobile and international phone calls.


And there you have it, a quick guide of how you can go about shifting your broadband connection from one home to another when you are a TPG customer. Some of the key aspects to take note of are ensuring that you have confirmed that your new home has access to NBN, and that you let your ISP know as early as possible about your planned move. Taking these precautions can ensure that the entire process goes smoothly, with minimal to no downtime in between.