Common Issues with Your Dodo NBN Plan and How to Fix Them

  • Internet connectivity issues
  • Service keeps dropping out
  • Slow internet connection

In the age of 5G internet technology, it is unacceptable for subscribers to still be suffering from problematic NBN connections. However, there are times when technical problems can’t be avoided. To save yourself from woeful internet service, it would be ideal to know how to troubleshoot your hardware. We listed down some of the most common problems with Dodo NBN plans and how to fix them in this article.

  • Internet connectivity issues
  • Service keeps dropping out
  • Slow internet connection
  • Network status issues
  • Addressing a service fault
  • Network coverage issues with Mobile Wireless Broadband
  • Connectivity problems with Mobile Wireless Broadband
  • Slow network speeds with Mobile Wireless Broadband

Before you do anything, though, be sure to do these things first:

  • Power Cycle your device to fix basic connection issues.
  • Check your Account Balance as well, in case your payment is overdue.
  • Check your Network Status for any scheduled maintenance or outages in the area.

If none of these options work, follow these quick troubleshooting guides to fix the problem:

Internet connectivity issues

  • Check all devices. Make sure your internet is active and all cables are connected, especially if you are a new subscriber or you recently moved your connection to a different address.
  • Do an isolation test by disconnecting all devices from the sockets except for the modem and nbn™ connection box.
  • Check your Wi-Fi network to see that it’s turned on. Reset the connection by turning off all devices for at least 60 seconds. Turn it back on and wait for them to reconnect.

Service keeps dropping out

  • Check your Wi-Fi network and make sure it’s turned on.
  • Reset the connection if problems persist. Turn the modem and all your devices off for one to two minutes. Turn them back on and wait to reconnect.
  • Move your devices closer to the modem.
  • Perform an isolation test by disconnecting all devices from all phone sockets except for the modem and nbn™ connection box.

Slow internet connection

  • Check that your Dodo plan meets your internet needs, first and foremost.
  • Check your internet speed by closing all running programs and activities.
  • Go to speedtest.net to check your current internet speed. Keep in mind that you need at least 3Mbps for streaming.
  • Check your Wi-Fi connection and make sure it is turned on.
  • You can also try resetting your connection by turning off your devices for 1 to 2 minutes and turning them back on.
  • Move your devices closer to the modem.
  • If this doesn’t work, perform an isolation test by disconnecting all devices from the phone sockets except for the modem and nbn™ connection box.

Network status issues

For connection problems, be sure to check your Network Status in case there is ongoing maintenance or network outage in your area. If there are no reported outages, try the troubleshooting steps mentioned above.

Addressing a service fault

In the event that a Dodo technical support staff raises a service fault, here’s what happens:

  • The network will check things on their end and try to fix the problem remotely. This is possible in most cases unless the issue is more complex.
  • In case there is a need for a technician, technical support will request a tentative schedule.
  • Dodo’s faults team will investigate the case and work with third-party suppliers if necessary.
  • Once the service fault is confirmed, you will receive an SMS update within 24 hours advising you of the technician’s appointment or the next steps to resolve the problem. Expect a call from the technician to discuss potential on-site risks.

Network coverage issues with Mobile Wireless Broadband

For Mobile Wireless Broadband subscribers, there are instances of coverage problems every once in a while. If you think you are having connection issues with your wireless broadband, visit Dodo’s Mobile network maps to check the signal quality in your location.

In case, your area has good signal quality, follow the network’s troubleshooting guide to fix the problem.

Connectivity problems with Mobile Wireless Broadband

If the SIM is in a table or mobile device:

  • Check your device’s signal strength indicator.
  • Make sure that your Mobile Wireless SIM card is correctly placed in the device.
  • Try using your Mobile Wireless SIM on a different device. If it works, the problem might be on your other device.

If the SIM is used in a modem:

  • Check your device’s signal strength indicator.
  • Make sure your Mobile Wireless SIM card is correctly placed in the device.
  • Bring your device closer to the modem when connecting via Wi-Fi.
  • Keep the modem away from devices that can cause interference.

Slow network speeds with Mobile Wireless Broadband

If the SIM is used in a tablet or mobile device:

  • Check your device’s signal strength indicator.
  • Try using your Mobile Wireless SIM on a different device. If it works, the problem might be on your other device.

If the SIM is used in a modem:

  • Check your modem’s signal strength indicator (if available).
  • Bring your device closer to the modem when connecting via Wi-Fi.
  • Keep the modem away from devices that can cause interference.

In some cases, connectivity issues are caused by signal interference. Aside from moving your device closer to the modem, make sure it is away from other devices or objects that may cause interference. These include:

  • Concrete walls, metal fencing, and fish tanks
  • Electric appliances (microwave ovens, cordless phones, and wireless doorbells, as well as Bluetooth devices)
  • Your neighbour’s Wi-Fi network

If any of these problems persist despite repeated troubleshooting and assistance from technicians, it might be time to upgrade your Dodo internet plan or to consider switching to a new NBN service provider. Check out some of these NBN plans to find the best fit for your needs or call Compare Broadband at 1300 106 571 for immediate assistance.