• Switch to a free online service like Gmail
  • Enjoy more storage and additional functions
  • Keep your email address forever


Like your phone number, your email address is crucial for communication, and changing it can be inconvenient. Traditionally, broadband providers offered email retention services for a fee, letting you keep or forward messages. 

In the past, your email was typically tied to your Internet service provider (ISP). But these days it's less common, with many ISPs no longer offering email services at all, this means that you can absolutely keep your email address after switching providers.

If you have an old-school email account with your ISP and you want to make the change, the best way to keep all your emails is to set up an account with an independent email provider, update your contacts, and enjoy a seamless transition without the hassle of creating a new email address. 

Switching providers is worry-free with these steps.

  • Explore options: Look into various independent email providers, considering factors like storage needs and additional features.
  • Create your account: After choosing a provider, setting up your account is a breeze. Enter your name, choose a username and password, and add a recovery email address.
  • Inform contacts: The last step is updating your contact information for family, friends, businesses, and organisations. Update your email signature, send a mass email, or modify your social media accounts to keep everyone informed.

Getting a new email address

Creating a free email account is cost-free and independent of your telecommunications accounts. Opting for a generic email service is a wise choice and the options include Gmail, Outlook and Yahoo among others. 

This ensures constant accessibility to your email account without the risk of cancellation when switching Internet providers.

Advantage: Capacity

Users can use their email accounts as virtual USB flash drives, accessing files online from anywhere without the need to carry them physically.

Advantage: More functions

Creating a Google account links you to YouTube, News, and Calendar, offering personalised and relevant information. 

Google Drive facilitates file storage, sharing, and collaborative editing, boosting productivity. With cloud storage, your files are stored online by a third-party website. File sharing allows friends, family, and colleagues to access and edit files on your Drive simultaneously.

Disadvantage: Password recovery

To access your email account and online files, you only need a password. For added security, set up recovery questions in case you forget your password. 

Unlike with an Internet provider, there's no customer service for email, so it's crucial to be a confident Internet user to avoid potential issues.

Get set up with an email account

Secure your email future by opting for a generic email account. Google's Gmail stands out as an excellent choice. Need more guidance on Internet options? Contact Compare Broadband today.