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22/07/2022
Telstra writes off $90m to mobile broadband 'bill shock'
It looks like Telstra may need to put more effort into explaining excess internet data use to its mobile wireless customers, as the company has recently posted up to $90 million in losses related to unpaid bills and waived fees throughout 2010. Termed ‘bill shock’, it is the result of customers being unaware or confused about the difference between
Bigpond News
22/07/2022
Telstra opens social networking support on Twitter and Facebook
Telstra recently announced it will be offering 24/7 365 day per year customer support via Twitter and Facebook. Some people may think this is just another way for the giant telecommunications company to shirk its responsibilities, while others see it as a step forward towards being more accountable with its customers. When a customer posts a
Bigpond News
22/07/2022
Telstra BigPond increases data limits on its broadband plans
From Sept. 21, 2011 existing and new customers to Telstra BigPond will receive higher data limits on their broadband plans. The most important change to BigPond’s offerings is the inclusion of a 500GB plan on all of its fixed broadband connections. This is a significant increase in quota size, as the previous largest plan only contained 200GB on
Bigpond News
4/08/2014
Bigpond offers FOXTEL on the T-Box
Bigpond is offering FOXTEL over its ADSL and cable broadband services through the T-Box.Telstra customers will see 30 of FOXTEL's channels, including FOX Sports Play, Movie One and Showtime Premiere streamed unmetered to their set-top T-Box.Telstra chief executive officer, David Thodey, said: "With T-Boxes in close to 120,000 Australian homes,
Bigpond News
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Showing 4 of 4 Articles


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