Knowledge Centre

14/10/2026

TIO complaints 2025–26: What went wrong and who ranked where

The Telecommunications Industry Ombudsman (TIO) received 53,834 phone and internet complaints in 2025-26, 6.5% fewer than the year before. That's the good news. Complaints about faults that weren't properly tested, new services that took too long to connect, and claims for compensation all went up. And that's the not-so-good news. Truthfully, no

NBN

12/10/2026

NBN HFC upgrades: What’s happening, what to expect, and how to prepare

The NBN Hybrid Fibre Coaxial (HFC) network is being upgraded across Australia to improve reliability and support the growing demand for fast, stable Internet. These upgrades are part of NBN’s ongoing commitment to deliver a better, more consistent online experience - both now and in the future. Here’s everything you need to know about what’s

NBN

30/09/2026

More homes are getting full fibre: How do you know when yours is next?

If you've been watching neighbours get upgraded to full fibre while your home is still connected to the nbn® using copper, there's some good news: your turn may be getting closer. The nbn® fibre upgrade is expanding again, with NBN Co confirming that more than 99% of the approximately 600,000 premises remaining in its Fibre to the Node (FTTN)

NBN

2/07/2026

EOFY broadband deals are here: Save before prices change

The End of Financial Year is one of the best times to review your internet plan, with several leading broadband providers offering limited-time discounts before annual price changes take effect. Whether you're looking to switch providers, upgrade to a faster plan or simply reduce your monthly bill, now is the perfect opportunity to take advantage

NBN

27/05/2026

nbn® wholesale price changes from July 1 explained

nbn® wholesale price changes from 1 July Australians may soon notice changes to their broadband prices. The nbn® has announced new wholesale pricing updates for the set to take effect from 1 July 2026. The changes happening behind the scenes play a key role in determining how much households and businesses end up paying for their broadband

NBN

15/05/2026

nbn® forced fibre upgrades: What you need to know

nbn® is moving selected copper-connected homes to full fibre. From July 2027 some households will start receiving formal notification letters about the nbn® forced upgrade. Homes on Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) connections are the primary targets. Here is what is happening, when, and what you can do right now. What is the

NBN

9/04/2026

How Aussies are using the NBN

As the NBN roll-out marches foward, more and more Australian homes and businesses are upgrading to the National Broadband Network. Priding itself on being faster and more reliable, the NBN is accessible to every one in two Australian households, and connecting to it is as easy as 1,2,3. The NBN Co measures and analyses daily traffic usage so they

NBN

9/04/2026

NBN to help cover upgrades to medical alarms

As the NBN upgrade rolls on nationwide, the majority of Australia's fixed-line phone and internet services are being replaced by NBN access network. As a result of this, people with unmonitored medical alarms may need an upgrade the, so that those devices will still dial out in the case of an emergency. In an effort to help those people during

NBN

18/02/2026

ACT Fibre Upgrade: Faster, more reliable NBN hits 97,000 homes

Construction is officially underway on the biggest fibre upgrade ever delivered in the ACT, with around 97,000 homes and businesses set to gain access to faster and more reliable NBN. The rollout, led by NBN Co, is part of a national Fibre to the Node (FTTN) upgrade program announced in January 2025. Backed by up to $3 billion from the Australian

NBN

4/02/2026

Faster broadband speeds are becoming the standard - are you keeping up?

In 2026, high-speed internet is no longer a luxury - it is rapidly becoming the expectation for Australian households. According to recent NBN data, around 40% of customers are now on plans offering 100 Mbps or higher, and adoption of ultra-fast plans exceeding 500 Mbps continues to grow. For homes with multiple devices, streaming services, or

NBN

11/12/2025

NBN Co’s upcoming “replacement module” decision in mid-2026

The next major shift in Australia’s fixed broadband landscape is already in motion, with NBN Co preparing for a pivotal regulatory milestone slated for mid-2026. Under the national broadband framework, NBN Co is required to submit what is known as a “replacement module application.” This document shapes the next regulatory cycle by outlining

NBN

10/12/2025

NBN Co’s replacement module decision set to reshape broadband from 2026

Australia’s broadband landscape is preparing for another major shift as NBN Co moves through the next phase of its regulatory cycle, known as the Replacement Module process. This application outlines how NBN Co plans to structure wholesale pricing, service standards, and base-level broadband offerings for years ahead. The next module is

NBN

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