Knowledge Centre

Guides Latest News

Filter by Category
9/10/2025
The Internet providers making the biggest impression in 2025
With so many options available in the broadband market, choosing the right Internet provider can feel overwhelming. Australians are no longer just looking at price - they are considering performance, reliability, plan flexibility and customer satisfaction. In 2025, a few names continue to rise to the top of consumer rankings and award lists. Dodo,
NBN
9/10/2025
NBN service quality under the spotlight
While the National Broadband Network has brought faster Internet to much of Australia, not every customer is enjoying the same level of service. In several states, network faults, repair delays and inconsistent performance are ongoing problems. These issues are especially frustrating for households and businesses that depend on reliable Internet
NBN
15/09/2025
Modem Made Easy: Introducing Tangerine’s 12-month payment plan
Getting connected to the Internet should be easy, affordable, and stress-free -  and now it is. From 15 September 2025, Tangerine is introducing a 12-month modem payment plan designed to make signing up for a new NBN service simpler than ever. Whether you’re moving house, upgrading your Internet connection, or switching providers, this new
NBN
7/08/2025
NBN Co to replace Sky Muster with Amazon Project Kuiper
NBN Co has confirmed plans to shift its satellite Internet customers to Amazon’s Project Kuiper, a next-generation low Earth orbit (LEO) satellite network. This move is set to replace the ageing Sky Muster service before the current satellite fleet reaches the end of its operational life in the early 2030s. The agreement between NBN Co and Amazon
NBN
4/04/2025
What is an AVC ID?
Starting April 14th, 2025, all NBN customers will need to provide an AVC ID when switching providers. This unique identifier ensures a smooth and efficient transfer of your service. But what is an AVC ID? Where do you find it? Does it make the switching process more complex? We break down everything you need to know in our latest article. What
NBN
17/07/2024
It's official - Fibre to the Premises wins for reliability
Australians with fibre to the premises (FTTP) broadband have fewer outages compared to other NBN connection types, according to the ACCC’s latest Measuring Broadband Australia report. The report compared the performance of different NBN fixed-line technologies, focusing on outage frequency, latency, and packet loss. Key findings include: FTTP:
NBN
3/07/2024
Regional Australians to access four times faster NBN
NBN Co is rolling out significant upgrades across its fixed wireless network, benefitting over 700,000 homes and businesses in regional Australia.  This initiative, backed by a $750 million investment (including $480 million from the Australian Government and an additional $270 million from NBN Co), aims to revolutionise broadband access in remote
NBN
22/05/2024
Telstra is jacking up its Internet pricing on July 1 - Here’s how to avoid the price rise
Telstra customers have started to receive emails from the telco about increasing home internet pricing. From July 1, Telstra customers on the two cheapest speed tiers are going to be facing up to an extra $60 a year to stay connected through Telstra.   It’s not entirely bad news. Telstra customers on the more expensive speed tiers are going to
NBN
28/03/2024
ACCC: New NBN pricing boosts Internet performance during busy hours
The Australian Competition and Consumer Commission (ACCC) reports that broadband speed performance during peak demand hours has significantly improved for users of NBN 'Home Ultrafast' 1000 Mbps services.  This improvement follows the removal of capacity-based charging under NBN Co's new wholesale pricing structure. A bit of background Broadband
NBN
5/03/2024
NBN Co plans to turbo-charge high speed tiers
Australians could soon experience faster Internet speeds with NBN Co's proposal to boost download speeds on its NBN Home Fast product from 100/20 Mbps to 500/50 Mbps at no extra cost. There are also plans to triple the download speed of its NBN Home Superfast product from 250/25 Mbps to 750/50 Mbps and increase the speed of its NBN Home Ultrafast
NBN
13/02/2024
Telstra completes South Brisbane Fibre
The South Brisbane experiment is about to draw to a close, and it provides some lessons about what might have happened with a Telstra led NBN, and about what might happen in the future in similar ‘Brownfield’ sites. What is the significance of South Brisbane?The South Brisbane distribution area (DA) is a large telephone loop, servicing about
NBN
13/02/2024
Satellite Service Outage Experienced by NBN Co Over Christmas
An incident last December 21, 2021, resulted in a satellite outage. NBN Co said it was still working with partners and vendors to reconnect some Sky Muster users. Even if most Sky Muster and Sky Muster Plus satellite services were restored soon after, there are still approximately 0.5 percent of NBN satellite customers who continue to be affected.
NBN
Showing 12 of 77 Articles
Showing 12 of 77 Articles


Hardware/Modems