Guides Latest News
NBN service quality under the spotlight
While the National Broadband Network has brought faster Internet to much of Australia, not every customer is enjoying the same level of service. In several states, network faults, repair delays and inconsistent performance are ongoing problems. These issues are especially frustrating for households and businesses that depend on reliable Internet
Major NBN speed tiers and automatic upgrades explained
Big changes have arrived to Australia’s broadband landscape. On 14th September 2025, NBN rolled out higher speed tiers for eligible homes and introduced automatic upgrades for many existing customers. If you’re already on a fast plan and have the right connection type, you could soon be enjoying dramatically faster Internet speeds at no extra
Modem Made Easy: Introducing Tangerine’s 12-month payment plan
Getting connected to the Internet should be easy, affordable, and stress-free -  and now it is. From 15 September 2025, Tangerine is introducing a 12-month modem payment plan designed to make signing up for a new NBN service simpler than ever. Whether you’re moving house, upgrading your Internet connection, or switching providers, this new
NBN HFC upgrades: What’s happening, what to expect, and how to prepare
The NBN Hybrid Fibre Coaxial (HFC) network is being upgraded across Australia to improve reliability and support the growing demand for fast, stable Internet. These upgrades are part of NBN’s ongoing commitment to deliver a better, more consistent online experience - both now and in the future. Here’s everything you need to know about what’s
NBN Co to replace Sky Muster with Amazon Project Kuiper
NBN Co has confirmed plans to shift its satellite Internet customers to Amazon’s Project Kuiper, a next-generation low Earth orbit (LEO) satellite network. This move is set to replace the ageing Sky Muster service before the current satellite fleet reaches the end of its operational life in the early 2030s. The agreement between NBN Co and Amazon
Is brand loyalty costing you?
Are you a stickler for the same brands with your utility providers? Most people are, so you're not alone, but the problem with that is that brand loyalty might be doing your bank account more harm than good. While sticking with your current Internet provider may feel like the easiest option, it could mean you’re missing out on better deals, faster
NBN speed upgrades coming September 2025: what it means for your connection
Australia’s Internet network is about to get a serious boost. Starting 14 September 2025, NBN Co will roll out major wholesale speed upgrades across several popular plans allowing customers to enjoy faster speeds at no extra cost. The goal? To support rising demand for data-heavy services like AI applications, VR, 4K streaming, and cloud computing
What is an AVC ID?
Starting April 14th, 2025, all NBN customers will need to provide an AVC ID when switching providers. This unique identifier ensures a smooth and efficient transfer of your service. But what is an AVC ID? Where do you find it? Does it make the switching process more complex? We break down everything you need to know in our latest article. What
NBN and Ericsson achieve groundbreaking gigabit speeds in long-range fixed wireless trials
NBN Co and Ericsson have made significant progress in improving broadband connectivity across regional and rural Australia, successfully completing live field trials using advanced 5G millimetre wave (mmwave) technology. These trials, conducted within parts of the nbn Fixed Wireless network, have demonstrated wholesale download speeds exceeding 1
Consumer advocacy group calls for NBN Co to phase out 25Mbps plans within five years
As Australia moves deeper into the digital age, the need for faster and more reliable Internet has never been more important.  Yet, many Australians still rely on entry-level NBN plans offering just 25Mbps download speeds and 5Mbps upload speeds. These speeds, which were once sufficient, are quickly becoming outdated.  To address this growing
Australia considers Starlink to improve remote Internet access
The Australian government is looking into the possibility of using Elon Musk’s Starlink satellite service to help provide Internet to hard-to-reach areas of the country. This could offer a solution for remote communities that struggle with poor Internet connections. Government to invest in NBN to improve Internet access Prime Minister Anthony
NBN showcases multi-gigabit speeds in successful field trial
NBN Co has demonstrated the future potential of its Hybrid Fibre Coaxial (HFC) network by successfully achieving download speeds of up to 8.7 Gbps during a live field trial. This marks a significant step towards meeting the growing demand for faster and more reliable Internet services. The trial used Distributed Access Architecture (DAA)


Hardware/Modems